Use Case

Call Control workflows

About

Build Call Control workflows

Managing complex call routing and control often demands advanced engineering expertise and custom-built systems. These barriers prevent businesses from efficiently handling calls at scale. Telnyx Flow removes these obstacles by offering a low-code solution to build and deploy advanced Call Control workflows tailored to your needs.

Using Telnyx Flow, you can easily create workflows for interactive voice responses (IVRs), call transfers, and other call-handling processes. This automation reduces manual intervention, improves operational efficiency, and delivers a seamless customer experience.

Benefits

Instant deployment

Build intricate workflows as needed. Deploy them practically instantaneously to ensure minimal downtime for implementation.

<5min

Time to deploy workflows.

Low-latency performance

Deliver smooth, real-time call handling with sub-second latency powered by Telnyx’s reliable infrastructure. Ensure natural, uninterrupted interactions for high-quality support.

<1s

Latency for real-time call interactions.

Tailored workflows

Design workflows that meet the unique needs of your business, whether it’s implementing multi-layered IVRs or advanced call routing for dynamic, data-driven call management.

100%

Customizable workflows for complex scenarios.

How it works
  1. 1

    Create a workspace

    Log into your Telnyx account and navigate to the Flow section within the Portal. Set up a dedicated workspace to organize and manage your Call Control workflows efficiently.

  2. 2

    Enhance your workflows with AI

    Incorporate large language models (LLMs) and AI features into your workflow using nodes like Gather using AI. These intelligent capabilities enable advanced call handling, such as capturing nuanced customer inputs, providing dynamic responses, and making your workflows more efficient and context-aware.

  3. 3

    Customize your workflow

    Use the drag-and-drop interface to design your workflow by adding and configuring nodes such as Dial, Transfer, and Playback. These nodes define how calls are routed and managed.

  4. 4

    Deploy your workflow

    Once your workflow is configured and tested, deploy it with a single click. Telnyx’s robust infrastructure ensures your workflows run seamlessly, while monitoring tools let you track performance and make iterative improvements as needed.

Products

Advanced AI and workflow automation tools

Resources
  • Icon Resources Coding Tutorial

    Master AI workflow automation

    Learn how to design and deploy powerful workflows with Telnyx Flow. Watch the webinar to unlock the potential of low-code AI integration.

  • Icon Resources Article

    AI-powered contact center

    Enhance your contact center with AI capabilities. Learn how to implement and optimize AI for improved customer service and operational efficiency.

  • Icon Resources Article

    Telnyx Flow essentials

    Explore Telnyx Flow’s capabilities, learn how it works, and discover the future of low-code AI and workflow automation.

FAQ

Call Control workflows automate and streamline call-handling processes such as routing, and IVRs, helping businesses manage calls more effectively and improve customer interactions.