Use Case
Call Control workflows
Build Call Control workflows
Managing complex call routing and control often demands advanced engineering expertise and custom-built systems. These barriers prevent businesses from efficiently handling calls at scale. Telnyx Flow removes these obstacles by offering a low-code solution to build and deploy advanced Call Control workflows tailored to your needs.
Using Telnyx Flow, you can easily create workflows for interactive voice responses (IVRs), call transfers, and other call-handling processes. This automation reduces manual intervention, improves operational efficiency, and delivers a seamless customer experience.
Benefits
Instant deployment
Build intricate workflows as needed. Deploy them practically instantaneously to ensure minimal downtime for implementation.
<5min
Time to deploy workflows.
Low-latency performance
Deliver smooth, real-time call handling with sub-second latency powered by Telnyx’s reliable infrastructure. Ensure natural, uninterrupted interactions for high-quality support.
<1s
Latency for real-time call interactions.
Tailored workflows
Design workflows that meet the unique needs of your business, whether it’s implementing multi-layered IVRs or advanced call routing for dynamic, data-driven call management.
100%
Customizable workflows for complex scenarios.
- 1
Create a workspace
Log into your Telnyx account and navigate to the Flow section within the Portal. Set up a dedicated workspace to organize and manage your Call Control workflows efficiently.
- 2
Enhance your workflows with AI
Incorporate large language models (LLMs) and AI features into your workflow using nodes like Gather using AI. These intelligent capabilities enable advanced call handling, such as capturing nuanced customer inputs, providing dynamic responses, and making your workflows more efficient and context-aware.
- 4
Deploy your workflow
Once your workflow is configured and tested, deploy it with a single click. Telnyx’s robust infrastructure ensures your workflows run seamlessly, while monitoring tools let you track performance and make iterative improvements as needed.
Products
Advanced AI and workflow automation tools
Resources
Master AI workflow automation
Learn how to design and deploy powerful workflows with Telnyx Flow. Watch the webinar to unlock the potential of low-code AI integration.
AI-powered contact center
Enhance your contact center with AI capabilities. Learn how to implement and optimize AI for improved customer service and operational efficiency.
Telnyx Flow essentials
Explore Telnyx Flow’s capabilities, learn how it works, and discover the future of low-code AI and workflow automation.
Start building now.
FAQ
Call Control workflows automate and streamline call-handling processes such as routing, and IVRs, helping businesses manage calls more effectively and improve customer interactions.