We are excited to announce that [Telnyx Flow](https://flow.telnyx.com/) now supports [Call Control](https://telnyx.com/resources/what-is-call-control) workflows. This release empowers users to fully manage and automate voice communication interactions, enabling seamless call handling and real-time interaction control within a low-code environment.

**Key benefits:**

* **Complete control:** Gain complete control over your voice interactions by integrating call handling directly into your workflows, from call routing to automated responses.
* **Efficiency through automation:** Automate routine call operations, reducing manual intervention and streamlining customer support or internal communication processes.
* **Flexible customization:** Build custom workflows that suit your specific communication needs, whether it’s intelligent call routing, automated IVRs, or integrating other APIs for dynamic call management.

**How it impacts you:**

This release is ideal for businesses, contact centers, and developers looking to simplify their communications infrastructure while maintaining full control over their interactions. Whether you're automating voice communications or handling real-time call actions, Call Control workflows powered by Telnyx Flow provide the flexibility to create solutions that scale with your business.

**Why Call Control with Telnyx Flow stands out:**

While many providers offer basic call management, Telnyx Flow takes it further with a low-code interface that allows for greater customization without the need for deep technical expertise. From automated workflows to real-time call control, Flow makes it easy to streamline your communication processes, saving you time and effort.

This release represents a significant improvement in how customers can leverage AI in voice interactions, simplifying traditional IVR systems into smart, conversational flows. Whether it’s gathering information using AI or providing seamless audio experiences, these tools make it easier than ever to get started. Non-technical users can now take advantage of these features, allowing businesses to test the quality of our platform quickly and onboard new customers with ease.

We invite you to start building Call Control workflows in Flow and take advantage of its capabilities to simplify, automate, and enhance your voice interactions.

For more information on using Call Control within Telnyx Flow, visit our updated [developer documentation](https://flow.telnyx.com/documentation/call_control_-_voice_workflows).

Team Telnyx

Take control of your voice interactions with Call Control workflows in Telnyx Flow. Automate calls, streamline processes, and customize workflows using our low-code platform for seamless communication management.

Announcing: Call Control workflows in Telnyx Flow

We’re excited to announce that Call Control workflows in Telnyx Flow are now live! This release allows you to automate and enhance your voice communications by seamlessly managing call handling, routing, and interactions in real time.

Today, we are excited to announce further global expansions in our [Phone Numbers](https://telnyx.com/products/phone-numbers "Global Phone Numbers") and [Local Calling](https://telnyx.com/resources/local-calling-for-global-businesses "Local calling for global businesses") offerings. 

Telnyx users can now purchase phone numbers in the following countries, expanding their global reach: 

| Country     | Number Type     |
| ---------- | ---------- |
| Democratic Republic of the Congo       | Mobile       |
| Malaysia       | National       |
| Nigeria       | National       |
| Rwanda       | Local       |

In addition, we have added local calling services to mobile numbers in Benin and to local numbers in both Indonesia and Kenya.

These expansions underpin our commitment to providing reliable and extensive telephony solutions across EMEA and APAC, increasing access to communications services worldwide.

## How to get started with international numbers

Telnyx users can buy international phone numbers in the [Mission Control Portal](https://telnyx.com/sign-up "Telnyx Mission Control Portal") or programmatically with our [International Number Search and Order API](https://developers.telnyx.com/docs/numbers/phone-numbers/international-number-search "International Number Search and Order API"). 

If you want to learn more about how to scale your communications globally with Telnyx, you can contact us through our self-service or our [sales team](https://telnyx.com/contact-us "Telnyx Contact Us").

Expand phone number and local calling capabilities today with Telnyx thanks to new number availability and local calling capabilities in EMEA and APAC. 

Telnyx: Local numbers and local calling in EMEA and APAC

Telnyx expands phone number and calling coverage in EMEA + APAC

We’re excited to announce the launch of our latest innovations: the SIPREC Recording Server (SRS) and SIPREC Recording Client (SRC). These powerful new features enable seamless integration of call recording capabilities into your existing SIPREC-compatible systems.

**Key Highlights:**

* **SIPREC Server (SRS)**: Effortlessly fork your call media streams from other platforms to our robust Telnyx SIPREC Server, ensuring high-quality, compliant recordings.
* **SIPREC Client (SRC)**: Easily fork the call media streams from your Telnyx calls to an external system using our advanced SIPREC Client, expanding your recording possibilities.

For a detailed walkthrough on how to utilize these new functionalities, please visit our comprehensive guides:

* [SIPREC Server (SRS) configuration guide](https://developers.telnyx.com/docs/voice/programmable-voice/siprec-server)
* [SIPREC Client (SRC) configuration guide](https://developers.telnyx.com/docs/voice/programmable-voice/siprec-client)

We look forward to your feedback and are confident these enhancements will significantly improve your communication recording solutions. Happy recording!

Team Telnyx


Telnyx is introducing the SIPREC Recording Server (SRS) and SIPREC Recording Client (SRC) to enable seamless integration of call recording capabilities into your existing SIPREC-compatible systems.

Introducing new SIPREC Server and Client capabilities for voice call recordings - Telnyx

Introducing new SIPREC Server and Client capabilities for voice call recordings

Telnyx is excited to announce the release of **Fine-tuning** capabilities for AI models, available now in our AI product suite. This new feature enables you to customize pre-trained models to better suit your specific use cases, delivering more accurate results with fewer resources.

**Key benefits:**

* **Enhanced precision:** Fine-tune models to your unique datasets and achieve higher accuracy for specialized tasks, whether it’s for text, audio, or image processing.
* **Resource efficiency:** Avoid building models from scratch—fine-tune existing ones to save time and reduce compute costs.
* **Scalability and customization:** Easily scale and adapt models as your needs evolve, creating more personalized solutions for various AI applications.

**How it impacts you:**

This release is ideal for developers, data scientists, and businesses looking to improve the performance of their AI models for highly specialized tasks. Fine-tuning enables you to take our pre-trained models and tailor them to your specific data or domain, achieving better results with less effort compared to training models from scratch.

**How Telnyx Fine-tuning stands out:**

Unlike other providers that require extensive manual effort (such as creating training files) to fine-tune AI models, Telnyx simplifies the process. With Telnyx, you can upload documents, such as PDFs, into a [Storage](https://telnyx.com/products/cloud-storage) bucket, and our system will automatically generate the necessary data structures for fine-tuning. This significantly reduces the time and effort required, making the process more efficient and user-friendly. 

We encourage you to explore this exciting feature and fine-tune AI models to unlock their full potential for your specific use cases. This powerful capability allows for greater control, enhanced performance, and significant time savings.

For detailed guidance on how to use Telnyx **Fine-tuning**, please refer to our updated [developer documentation](https://developers.telnyx.com/docs/inference/fine-tuning).

Team Telnyx

Telnyx's fine-tuning capabilities allow developers and businesses to easily customize pre-trained AI models with their own data, delivering enhanced accuracy, flexibility, and performance.

Introducing fine-tuning for AI models with Telnyx

We are excited to announce the release of fine-tuning for AI models.

Fine-tuning

Our Open Source Node SDK v2 pre-release (Alpha) is now available to the public, featuring a full typescript support and enhanced functionality. 

To try for yourself, use NPM and [follow the instructions on the package page](https://www.npmjs.com/package/telnyx) to install:

`npm install telnyx --save`

Further details outlined below.

## Typescript Support

- Full Support: A completely converted library with [type declarations](https://www.typescriptlang.org/docs/handbook/2/type-declarations.html) for developers to use, improving the user experience.
- Include matching types for every Telnyx resource and endpoint documented, based on the public standard [OpenAPI specification](https://github.com/team-telnyx/openapi)

## Enhanced Features

- *Active*, *Current* and *Maintenance* [Node.js versions support](https://nodejs.org/en/about/previous-releases)
- [Tests library](https://jestjs.io/) upgrade, using a more modern toolset
- Package library in [ECMAScript modules](https://nodejs.org/api/esm.html), the official standard format 
- Updated deprecated dependencies and setup: reduced vulnerabilities, improved linter and facilitated further [OSS](https://en.wikipedia.org/wiki/Open-source_software) contributions

## Fixes
- Removed outdated API resources and endpoints
- Addressed inconsistencies on resource naming
- Add missing endpoints

## Changelog

See the [complete Changelog](https://github.com/team-telnyx/telnyx-node/releases) in Github.

## Upcoming features
- Auto-update mechanism for resources based off OpenAPI specs
- Add support to non-standard endpoints (e.g.: multipart, stream)

## Feedback
We continuously incorporate your feedback to improve the Node SDK developer experience, so stay tuned for further updates.

As always, if you encounter any issues or have suggestions, please address us in [Github](https://github.com/team-telnyx/telnyx-node) or reach out to our [support team](https://telnyx.com/contact-us).

Telnyx launches alpha version of an all-new typescript Node SDK with enhanced functionality

Telnyx's Node SDK v2 is now available in pre-release for all users.

Node SDK V2 now in pre-release

Telnyx is pleased to unveil the release of our IoT SIM card v4. This update signifies our commitment to continuous improvement and our dedication to leveraging the best roaming agreements available, ensuring our customers benefit from unparalleled connectivity and service reliability.

### What's new in v4?

__Upgraded operating system:__ Following our SIM vendor's latest recommendations, the new SIM card version features an enhanced OS for optimal performance and security.

__Enhanced HTTPS OTA applet functionality:__ We've upgraded the OTA update functionality, enabling more timely and secure OTA updates for your devices.

__GID1 & GID2 files for seamless APN configuration:__ We’ve added GID1 and GID2 files *([ETSI](https://www.etsi.org/deliver/etsi_ts/131100_131199/131102/16.06.00_60/ts_131102v160600p.pdf) 4.2.10-11)* to support the automatic population of Telnyx MVNO details in devices. This means that APNs for data connections are set automatically in newer versions of major operating systems, including Android, iOS, and Windows.

__NCP-IP file addition:__ To further simplify connectivity, the NCP-IP file  *([ETSI](https://www.etsi.org/deliver/etsi_ts/131100_131199/131102/16.06.00_60/ts_131102v160600p.pdf) 4.2.90) *has been added to assist devices in selecting the correct APN (Telnyx APN) for data connections. Please note that the availability of this feature is device-dependent.

__Updated IMSI account selection:__ v4 SIM cards benefit from an updated multi-IMSI solution that continues to expand our coverage and increase our multi-carrier redundancy. 

__IMSI fallback capability:__ The v4 cards are optimized to leverage our multi-IMSI technology by automatically switching to another IMSI if connectivity via the active IMSI is lost, giving an extra layer of redundancy and reliability. This functionality will be disabled by default and can be enabled via OTA. Note: Some devices may lose the existing APN settings when the IMSI used for connectivity services is changed. 

__Environmentally friendly design:__ In line with our ongoing commitment to improved sustainability, the new SIM cards are a triple-half design, using less plastic to reduce environmental impact.

IoT devices equipped with new Telnyx SIM v4 cards will automatically enjoy enhanced performance, more reliable connectivity, and seamless integration with the latest device operating systems. 

Plus, with our focus on environmental sustainability, you can feel good about choosing Telnyx.

Stay tuned for more information on how to access these new SIM cards and take full advantage of the improved features and connectivity.

For any questions or further details, please contact our team.

Team Telnyx


Telnyx announces new version of IoT SIM Card with enhanced connectivity features

Telnyx announces new version of the Telnyx IoT SIM Card with enhanced connectivity features

Telnyx announces the release of IoT SIM card v4 with upgraded connectivity and service reliability.

Telnyx releases IoT SIM Card v4 with enhanced connectivity features

We are excited to announce the release of our new **Gather using AI** call command in our Voice products. This advanced feature leverages AI to intelligently collect user input during live calls, enabling more dynamic and context-aware interactions.

This release is ideal for businesses who want to enhance customer experience by incorporating real-time AI-powered speech recognition and interpretation, providing a seamless way to gather spoken input.

**Key Benefits:**

* **AI-driven input collection:** Enable real-time, AI-powered speech recognition during calls to gather natural spoken responses instead of traditional DTMF inputs for more flexible call flows.
* **Enhanced interaction capabilities:** Capture and analyze user input with improved accuracy, allowing for smarter, more context-aware voice interactions that adapt to the conversation.
* **Customizable and scalable solutions:** Integrate with external AI platforms or custom-built systems to create highly tailored solutions, from simple IVRs to complex conversational AI workflows.

We encourage you to explore this powerful new feature and integrate it into your applications to streamline user input and enhance your voice solutions.

For detailed instructions on how to implement the **Gather using AI** call command, please refer to our updated [developer documentation](https://developers.telnyx.com/docs/voice/programmable-voice/gather-using-ai).

Team Telnyx

Telnyx now offers gather using AI, a call command that leverages real-time speech recognition to enhance voice interactions.

Introducing gather using AI - a new call command at Telnyx

We are excited to announce the release of gather using AI, a new call command in our Voice products.

Gather using AI call command

### Overview

Telnyx is rolling out a new __Brand Verification Process__ for brands classified as __PUBLIC_PROFIT__ entity types using the 10DLC API. This release is a __mandatory update__ from The Campaign Registry (TCR) and is designed to enhance security, prevent brand impersonation, and ensure compliance with 10DLC messaging regulations.

As of __October 3, 2024__, all new and existing brands marked with a PUBLIC_PROFIT entity type must undergo this mandatory verification process. The process includes submitting a business contact email and completing Two-Factor Authentication (2FA) to validate the brand identity. Brands that fail to complete the verification process __will not__ be able to register new campaigns or perform certain vetting actions.

### Key Features and Changes

1. __New Brand Verification Flow:__
- For __new brands__, upon creation via the 10DLC API, a verification email will automatically be triggered to the business contact email provided.
- New brands that do not complete the verification will remain in an __unverified state__ and will be unable to register campaigns until verification is completed.

2. __Existing Brand Impact:__
- __Existing brands__ in a verified state can continue operating as usual, but they will be restricted from:
  - Adding new campaigns
  - Importing vetting
  - Requesting vetting
- To restore full functionality, existing brands must __update their business contact email__ and complete the 2FA process to re-verify their status.

3. __Two-Factor Authentication (2FA):__
- Telnyx will send a verification email with a unique link and PIN to the business contact email.
- The verification email is valid for __7 days__. If not clicked, the brand remains unverified.
- If the verification process is not completed within __30 days__, the brand will remain unverified and need to be resubmitted via the API.

4. __API Endpoint Updates__:
- New field: businessContactEmail is now required for PUBLIC_PROFIT brands when creating or updating a brand.
- Upon updating this email, a new 2FA verification process will be triggered.

### API Integration

To update the business contact email or trigger a resend of the verification email, the following API calls can be used:

- Update Business Contact Email:

    curl -X PATCH https://api.telnyx.com/10dlc/brand --header 'Authorization: Bearer YOUR_TOKEN_HERE' --header 'Content-Type: application/json' -d '{"businessContactEmail": "your.email.here@example.com" }'

- Resend 2FA Verification Email:

    curl -X POST https://api.telnyx.com/10dlc/brand/YOUR_BRAND_ID_HERE/2faEmail --header 'Authorization: Bearer YOUR_TOKEN_HERE'

### Portal Availability

While the brand verification flow is currently available only via the API, it will be accessible through the Telnyx portal in an upcoming release. 

### Action Required

- __New Brands:__ Ensure that your brand completes the verification process upon creation by following the 2FA link sent to the business contact email.
- __Existing Brands:__ Update your brand’s business contact email via the API to trigger the new verification flow and maintain full functionality for campaigns and vetting.

### Why This Update Matters

This is a __mandatory update from TCR__, and we encourage you to take these steps to avoid disruptions to your campaigns by __October 3, 2024__. This will help with our ongoing efforts to enhance security, reduce the risk of fraud (e.g., brand impersonation, smishing), and ensure compliance with carrier regulations for 10DLC messaging. By implementing a robust 2FA verification system, we aim to ensure that only authorized personnel can manage and operate messaging campaigns.

[Get in touch](https://telnyx.com/contact-us) with our team of experts with any questions you may have.


We're introducing a 10DLC API Authentication Update for Brand Verification

10DLC API Authentication Update for Brand Verification

Telnyx is rolling out a new Brand Verification Process for brands classified as PUBLIC_PROFIT entity types using the 10DLC API. This release is a mandatory update from The Campaign Registry (TCR) and is designed to enhance security, prevent brand impersonation, and ensure compliance with 10DLC messaging regulations.


We are excited to announce the release of **bi-directional streaming support** in our Voice products. This new feature enables the ability to ingest streams in the form of RTP (Real-Time Protocol), allowing audio to be played directly on the call.

This enhancement is particularly beneficial for customers who are integrating with external AI platforms or custom Text-To-Speech (TTS) engines, providing seamless interaction and enhanced capabilities in real-time communication.

**Key Benefits:**

* **Real-Time Audio Ingestion:** Integrate RTP streams effortlessly, allowing real-time audio playback on ongoing calls.
* **AI & TTS Integration:** Unlock the potential of external AI and custom TTS solutions by feeding audio streams directly into your calls, enabling more sophisticated and responsive voice interactions.
* **Improved Customization:** This feature offers greater flexibility for developers looking to create bespoke voice solutions tailored to their specific needs.

We encourage you to explore this new capability and integrate it into your applications to enhance your voice communication experiences.

For more information on how to implement bidirectional streaming, please refer to our updated developer documentation on [Media Streaming over Websockets](https://developers.telnyx.com/docs/voice/programmable-voice/media-streaming).

Team Telnyx


Telnyx now supports bi-directional streaming to better integrate external AI platforms.

Introducing bi-directional streaming support - Telnyx

We are excited to announce the release of bi-directional streaming support in our Voice products.

Bi-directional streaming support

We are excited to announce that Requirement Groups are live in the [Mission Control Portal](https://portal.telnyx.com/#/numbers/requirements/requirement-groups "Mission Control Portal"). Requirement Groups help streamline the processes of ordering and porting phone numbers with regulatory requirements.

### What are Requirement Groups?

Requirement Groups allow Telnyx users to view, manage, and fulfill regulatory requirements ahead of time for a particular order type. By creating a Requirement Group, users can pre-fill all necessary information and documentation once, and then reuse this group across multiple orders. 

### How do Requirement Groups help Telnyx users?

This eliminates the need to re-upload the same requirements for each order, saving users time and ensuring accuracy.

- __Efficiency:__ Pre-fill and save regulatory requirements once, and reuse them across multiple orders.
- __Accuracy:__ Reduce the chance of errors by using a pre-validated set of requirements.
- __Convenience:__ Simplify the ordering process by associating a Requirement Group ID with phone number orders.

### How to get started with Requirement Groups for Phone Numbering Ordering

Telnyx users can get started by logging into the Mission Control Portal and navigating to the Requirements section in the portal, which is nested in the Numbers section. From there, click the Requirements Group tab to get started:

1. __Create a Requirement Group__

Create a new Requirement Group for the specific order (country, phone number type, port/purchase) needed. Fill out all necessary regulatory information and upload any required documents.

2. __Save and Validate__

Save the Requirement Group and ensure all information is accurate and complete.

3. __Associate with Orders__

When placing an order for phone numbers, simply associate the Requirement Group ID with your order. The pre-filled requirements will automatically be applied, streamlining the order process.

For more details on how to leverage Requirement Groups in the portal, check out our [support article](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers "Requirement Groups for Number Orders"). If you are interested in integrating with requirement groups directly, check out this [developer guide](https://developers.telnyx.com/docs/numbers/phone-numbers/requirement-groups "Requirement Groups Developer Docs").

### When should I use Requirement Groups?

Requirement Groups are optional for ordering in most countries, but starting on September 16, 2024, Requirement Groups will be mandatory for all number orders in:

- CH (Switzerland)
- DK (Denmark)
- IT (Italy)
- NO (Norway)
- PT (Portugal)
- SE (Sweden)

For those countries, the Requirement Group must be associated with your order when it is placed.


Number ordering just got easier with Requirement Groups in the Mission Control Portal

Easy International Number Ordering with Requirement Groups

Number ordering just got easier! Requirement Groups for Phone Number Orders is now live in the Mission Control Portal. 

Requirement Groups for Phone Number Ordering are available in the Mission Control Portal

We are excited to announce the launch of the [Audit Trail](https://portal.telnyx.com/#/advanced-features/audit-trail) feature in the Telnyx Portal, designed to enhance transparency, security, and accountability across your organization's activities within our platform. 

## Key Features
### Comprehensive Activity Logging

- User Actions: Records user-initiated activities, example, changes to account settings, resource creation, updates, deletions, and permission changes.

### Detailed Event Information

- Timestamps: Every action is logged with precise date and timestamp in UTC.
- User Identification: Logs include user IDs and email address.
- Contextual Data: Provides context for each action, including affected resources.

### Advanced search & filtering

- Filter Options: Search logs by date range or specific resource.

## Benefits of Audit Trail
Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities on our platform:

- __Enhanced Security__: Quickly detect unauthorized access or suspicious activities.
- __Accountability__: Establish a clear record of actions taken within the system to support accountability and dispute resolution.

## Audit trail access and permissions

- Administrator Access: By default, only account owner can access the Audit Trail feature.
- Customizable Permissions: Account owner can grant access to other roles as needed through the User Permissions settings.

## Getting started with Audit Trail

It's easy to get started with Telnyx Audit Trail. Start by logging into your Mission Control Portal account and then follow these steps:
1. Navigate to the "Account settings".
2. Under Advanced Features, click on "Audit Trail" in the top menu
3. Use the filter functions to locate specific events.

## Upcoming Enhancements

We are committed to continuously improving the Audit Trail feature.
Upcoming enhancements include the ability to download audit logs in CSV format.

As always, [we welcome your feedback](https://telnyx.com/contact-us "Contact Us") to help us refine and enhance our services.

Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities on our platform.

Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities across the Telnyx platform.

Introducing Audit Trail in Portal

Telnyx is excited to announce the first wave of its APAC rollout for [Operator Connect](https://telnyx.com/products/operator-connect-for-microsoft-teams). Our total number of supported locations is now 54 - with more to follow soon!

See the [live coverage map here](https://telnyx.com/our-network?product=communications&service=operator-connect#network-map-section) or check out the full list of supported countries (as at 28th August 2024) below.

## List of countries and locations supported

### (NEW) Asia-Pacific (APAC):
- Australia
- Japan
- New Zealand
- Singapore
- Thailand

### North America (NORTHAM):
- Canada
- United States

### Europe, Middle East & Africa (EMEA):
- Albania
- Austria
- Belgium
- Bosnia
- Bulgaria
- Czech Republic
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Georgia
- Germany
- Greece
- Croatia
- Hungary
- Ireland
- Israel
- Italy
- Lithuania
- Luxembourg
- Latvia
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Sweden
- Slovenia
- Slovakia
- Spain
- South Africa
- Switzerland
- United Kingdom

### Latin America (LATAM):
- Argentina
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- El Salvador
- Mexico
- Panama
- Peru
- Puerto Rico
- US Virgin Islands

### Upcoming Locations
We’ll continue to increase our Operator Connect coverage as part of our mission to simplify global telecommunications access. *Coming soon: additional APAC and EMEA locations.*

## Getting started
Telnyx is committed to a self service model - no minimum seats or contracts. Check out [our guide](https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams) to get started. Note you'll need a Portal account and the appropriate [Microsoft Teams licenses](https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan). 

### Notes
1. If you are considering provisioning >500 seats, we recommend [speaking with a Telnyx expert](https://telnyx.com/contact-us) to optimize your setup.
2. To find out which Bundles are available in your location(s), check out the [Bundles section](https://portal.telnyx.com/v2/index.html#/bundles/order) in the Telnyx Portal.
3. Telnyx also supports Direct Routing, the setup guide for that is [here](https://support.telnyx.com/en/articles/5253876-configuring-telnyx-with-microsoft-teams-direct-routing).

Telnyx has added 5 new countries in APAC to its Operator Connect offering, bringing the total number of supported locations to 54

Telnyx Operator Connect has launched in APAC. It is now available in a total of 54 countries, making Telnyx one of only 3 Operators to support 50 locations or more.

Release notes