It’s no secret that customers want issues to be resolved quickly, which can be hard if you’re depending on third-party providers. When you’re not in complete control of your communications, you’re often faced with opening support tickets to get to the bottom of, quite often, basic problems. What’s worse, if you’re in a different time zone from your provider, you could be waiting 12 + hours for a response, leaving your customers growing even more disgruntled.
At Telnyx, we want to empower our customers to take control of any issues that arise with their communication apps, as they happen. Over the past number of months, we’ve been working to develop a suite of debugging tools for our SIP Trunking, Call Control, and Fax products so our customers can get from issue → resolution, faster (and without having to depend on support).
Advanced SIP Trunking Debugging
With our partners QXIP, we’ve developed debugging tools for our SIP Trunking product that will help you to visualize and inspect issues with call quality. With Advanced SIP Debugging in the portal, Telnyx users can export callflows in PCAP or txt format for advanced packet inspection and sharing.
By navigating to the ‘Debugging’ tab in Mission Control users will find more debugging tools for easy SIP troubleshooting. QoS Reports are available for all calls made on the Telnyx network for up to 3 days after the call. The intuitive UI allows users to inspect each RTP stream of the call to decipher where the issues lie and how they affected the call quality.
Take a look at our quick demo from Solutions Engineer Dan, on how to make the most of QoS Reports.
Test our latest debugging tools in Mission Control now →
Advanced Webhook Debugging
If you’re a Telnyx API user, you can retrieve detailed information about webhooks from your account using our Webhook Logging Tools. This will help give users a full picture of events that have been delivered in your Call Control and Fax applications.
Our Web Dialer also lives in our debugging section. Our Web Dialer is built on our WebRTC product and can be used to verify that your connections and outbound voice profiles are set up correctly without having to connect any of your existing SIP infrastructure.
Test out the API debugging tools on your applications today in the portal →
Building debugging tools to help you
We built our debugging tools to help you build smarter applications that can be easily inspected when issues arise. All of our debugging tools are available free of charge in Mission Control, so your team doesn’t have to waste time switching applications or opening support tickets to understand basic issues with your communication applications. See how much time you can save through utilizing debugging for SIP Trunking, Call Control, and Fax applications.
If you can’t get to the bottom of it, our support team is always here to help. We’re online 24/7/365 through the chatbot in the lower right hand corner of the Mission Control Portal.
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