Telnyx v. Twilio: Who’s The Best SIP Trunking Provider?
Telnyx and Twilio are 2 of the most popular names in SIP Trunking. This comparison shows how they differ and why it matters.
By Odhran Reidy
Telnyx and Twilio are both popular providers for Elastic SIP Trunking services, but their products differ in some fundamental ways. Luckily, we’re here to highlight the differences between these providers and demonstrate the effects that these differences have on your experience with Elastic SIP Trunking.
Telnyx vs. Twilio: List Pricing
Cost savings are one of the most compelling reasons to migrate from a traditional business telephony system to a SIP Trunking solution, but with the growing popularity of SIP trunking, some providers have begun implementing traditional telco practices and inching prices upwards. Here's how Telnyx base pricing stacks up against Twilio:
| Telnyx | Twilio | |
|---|---|---|
| Local Numbers | $1 / month | $1 / month |
| Toll-free Numbers | $1 / month | $2 / month |
| Local Outbound Calls | From $0.005 to $0.009 / minute | From $0.007 to $0.25 / minute |
| Toll-free Outbound Calls | FREE | $0.007 / minute |
| Local Inbound Calls | $0.0035 / minute | $0.0045 / minute |
| Toll-Free Inbound Calls | $0.015 / minute | $0.018 / minute |
Telnyx vs. Twilio: Communications Network
Your SIP trunking provider's network is ultimately what decides whether your calling experience is crystal clear, secure and lag-free, or unreliable and jittery. Telnyx and Twilio took two very different approaches to building a communications network - here's how they compare:
| Telnyx | Twilio | |
|---|---|---|
| Network Type | Private network Our global IP network was designed from the ground up for real-time voice and data communications, so your calls are crystal-clear, secure and have ultra-low latency. | Public internet The internet was not built for real-time communications, and it shows - with high latency, packet loss, and poor security causing endless call quality issues. |
| Network Ownership | Fully owned We control our infrastructure, so we control routing, quality, and traffic for high-quality calls and low post-dial delay. | Network reseller Using other providers’ servers and middlemen for routing and telephony leads to persistent routing and quality issues. |
| Cloud | Multi-cloud Our network points of presence leverage AWS, Google Cloud and Azure for added redundancy. | Single-cloud Relying solely on one cloud provider for all network services increases the risk of network failure. |
Telnyx vs. Twilio: Telephony
A good SIP trunking provider should start by being a good telephony provider. Traditional telco features like number inventory, porting and carrier licenses make a huge difference when it comes to scaling your communications. Here's how Telnyx and Twilio compare for telephony features:
| Telnyx | Twilio | |
|---|---|---|
| Number Inventory | Deep number inventory Licensed carrier status in 20+ countries worldwide and close partnerships with Tier-1 carriers in over 140 countries for numbering. | Indirect number inventory Middlemen and resellers add markups and restrictions to Twilio's numbering inventory, meaning you pay more for a worse selection. |
| Number Porting | FastPortⓇ Streamlined, automated, self-service porting process with real-time data validation and on-demand activation. | Manual porting Document-heavy, opaque porting process that can take up to four weeks. |
| Carrier Status | Licensed carrier Status in 20+ countries, ensuring full regulatory compliance and access to local telephony assets. | Not a licensed carrier No guarantee of regulatory compliance and restrictions on number access and telephony operations. |
Telnyx vs. Twilio: Support
Whether you're upgrading your SIP infrastructure, migrating to a new provider, or troubleshooting call failures, SIP trunking support is an essential tool in keeping your communications running smoothly. Here's how Telnyx and Twilio stack up on technical support:
| Telnyx | Twilio | |
|---|---|---|
| Support Availability | 24/7 support for every customer Our 24/7 support is available by phone, chat and email for every single one of our customers, so your questions never have to wait until Monday. | Pay-to-play customer support Email-only support, and only during business hours as standard. Further support is behind a paywall, with a $1500 / month minimum extra charge for 24/7 phone support. |
| Direct network troubleshooting | Direct troubleshooting We own our own network, so we can diagnose, trace and solve rare routing and call failure issues in a matter of minutes, without needing to wait on a carrier’s response. | Indirect troubleshooting No network ownership, so diagnosing call failures and persistent routing issues means working with a variety of carriers, slowing down time to resolution. |
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