SIP Trunking • Last Updated 7/12/2024

Telnyx v. Twilio: Who’s The Best SIP Trunking Provider?

Telnyx and Twilio are 2 of the most popular names in SIP Trunking. This comparison shows how they differ and why it matters.

By Odhran Reidy

Telnyx and Twilio are both popular providers for Elastic SIP Trunking services, but their products differ in some fundamental ways. Luckily, we’re here to highlight the differences between these providers and demonstrate the effects that these differences have on your experience with Elastic SIP Trunking.

Telnyx vs. Twilio: List Pricing

Cost savings are one of the most compelling reasons to migrate from a traditional business telephony system to a SIP Trunking solution, but with the growing popularity of SIP trunking, some providers have begun implementing traditional telco practices and inching prices upwards. Here's how Telnyx base pricing stacks up against Twilio:

Telnyx vs. Twilio: List Pricing
	Telnyx	Twilio
Local Numbers	$1 / month	$1 / month
Toll-free Numbers	$1 / month	$2 / month
Local Outbound Calls	From $0.005 to $0.009 / minute	From $0.007 to $0.25 / minute
Toll-free Outbound Calls	FREE	$0.007 / minute
Local Inbound Calls	$0.0035 / minute	$0.0045 / minute
Toll-Free Inbound Calls	$0.015 / minute	$0.018 / minute

Telnyx vs. Twilio: Communications Network

Your SIP trunking provider's network is ultimately what decides whether your calling experience is crystal clear, secure and lag-free, or unreliable and jittery. Telnyx and Twilio took two very different approaches to building a communications network - here's how they compare:

Telnyx vs. Twilio: Communications Network
	Telnyx	Twilio
Network Type	Private network Our global IP network was designed from the ground up for real-time voice and data communications, so your calls are crystal-clear, secure and have ultra-low latency.	Public internet The internet was not built for real-time communications, and it shows - with high latency, packet loss, and poor security causing endless call quality issues.
Network Ownership	Fully owned We control our infrastructure, so we control routing, quality, and traffic for high-quality calls and low post-dial delay.	Network reseller Using other providers’ servers and middlemen for routing and telephony leads to persistent routing and quality issues.
Cloud	Multi-cloud Our network points of presence leverage AWS, Google Cloud and Azure for added redundancy.	Single-cloud Relying solely on one cloud provider for all network services increases the risk of network failure.

Telnyx vs. Twilio: Telephony

A good SIP trunking provider should start by being a good telephony provider. Traditional telco features like number inventory, porting and carrier licenses make a huge difference when it comes to scaling your communications. Here's how Telnyx and Twilio compare for telephony features:

Telnyx vs. Twilio: Telephony
	Telnyx	Twilio
Number Inventory	Deep number inventory Licensed carrier status in 20+ countries worldwide and close partnerships with Tier-1 carriers in over 140 countries for numbering.	Indirect number inventory Middlemen and resellers add markups and restrictions to Twilio's numbering inventory, meaning you pay more for a worse selection.
Number Porting	FastPort^Ⓡ Streamlined, automated, self-service porting process with real-time data validation and on-demand activation.	Manual porting Document-heavy, opaque porting process that can take up to four weeks.
Carrier Status	Licensed carrier Status in 20+ countries, ensuring full regulatory compliance and access to local telephony assets.	Not a licensed carrier No guarantee of regulatory compliance and restrictions on number access and telephony operations.

Telnyx vs. Twilio: Support

Whether you're upgrading your SIP infrastructure, migrating to a new provider, or troubleshooting call failures, SIP trunking support is an essential tool in keeping your communications running smoothly. Here's how Telnyx and Twilio stack up on technical support:

Telnyx vs. Twilio: Support
	Telnyx	Twilio
Support Availability	24/7 support for every customer Our 24/7 support is available by phone, chat and email for every single one of our customers, so your questions never have to wait until Monday.	Pay-to-play customer support Email-only support, and only during business hours as standard. Further support is behind a paywall, with a $1500 / month minimum extra charge for 24/7 phone support.
Direct network troubleshooting	Direct troubleshooting We own our own network, so we can diagnose, trace and solve rare routing and call failure issues in a matter of minutes, without needing to wait on a carrier’s response.	Indirect troubleshooting No network ownership, so diagnosing call failures and persistent routing issues means working with a variety of carriers, slowing down time to resolution.