Media Streaming — a next-gen feature currently available via the Telnyx Call Control API — provides instant access to your raw call media. With it, you can deliver exceptional customer experiences — from unlocking new insights through sentiment analysis to providing fast resolutions using AI solutions. This unique capability opens endless possibilities for businesses looking to differentiate their solutions through intuitive and responsive calling experiences.
So … How does it work?
The moment your call is established, Telnyx takes the call media and forks it, so recipients receive the call simultaneously. The Telnyx network makes sure that call media can be duplicated, delivered, analyzed and returned in real time. And the secondary delivery recipient never occupies the call stream, so you never have to worry about degraded quality or dropped connections.
What can I build with Media Streaming?
Customer expectations are higher than ever, and businesses need to enhance their feature sets fast to keep up. Here's how you can leverage media streaming to stay ahead of the curve:
- Monitor conversations in real time to quantify user attitudes, opinions and emotions through sentiment analysis.
- Get instant access to call transcriptions to better understand your customers and agents.
- Use voice biometrics to authenticate callers based on the sound of their voice.
- Resolve simple customer issues faster with conversational AI technology.
These cutting-edge features help differentiate applications across various use cases, from contact centers to call tracking and conversational AI platforms. With Media Streaming, you can stand out from the crowd, building insight-based customer journeys that maximize customer satisfaction and operational efficiency.
How to get started with Media Streaming