Cloud IVR
Build a scalable IVR to deliver a better customer experience and reduce operational costs.
- Easy integrationBuild, deploy and iterate on your IVR with ease. Add or tweak features as you gain new customer insights.
- Customer satisfactionUse customer data to add context to every interaction and provide personalized service.
- Lower costsQuickly get customers where they need to go for a better, more cost-effective experience.
Build a flexible IVR in the cloud
Acquire phone numbers
Port existing phone numbers or purchase new ones from the Mission Control Portal or Numbers API. You can search for numbers within a specific country and area code.
Configure your IVR menu
Configure your IVR to suit your needs by building logic into your contact center application. You can route and record calls, play hold music and audio menus, capture keypad or voice inputs, and use text-to-speech.
Receive and route calls
When your application receives calls, it will send commands to the Telnyx Call Control system according to your logic, and your IVR menu will be executed in real time.
Questions on setup? Talk to our experts
Everything you need to build a cloud-based IVR with Telnyx
- Quickstart guides
- Easy-to-follow tutorials
- SDKs in your preferred language
- API reference docs
Choose Telnyx for our global, scalable voice API.
- Call Quality GuaranteeOur unique carrier infrastructure means more reliable, direct call connections.
- Deep number inventoryWe give you infinite choice and flexibility with phone numbers in over 60 countries.
- Granular ControlLeverage simultaneous bidirectional data transmission for interactive command and control.
- Media StreamingDuplicate and deliver the media stream to multiple recipients in real time.
- Unparalleled 24/7 SupportOur team of in-house engineers is available around the clock.
Ready to Get Started?
Questions on setup? Talk to our experts