Experience high-quality, cost-effective PSTN calling on Microsoft Teams with a leading global VoIP provider.

Enable Teams Phone for end users on Telnyx's private global network via:
Operator Connect is ideal for mid-sized organizations that value fast setup and reliable support. PSTN calling with Operator Connect is a fully-managed, plug and play solution that can be deployed quickly through the Microsoft Teams admin portal.
Direct Routing is best suited for enterprises with more complex telephony needs, like multi-location setups or unique call flows. It provides more flexibility and control over the telephony infrastructure, allowing customization and integration with existing systems.
Telnyx supports Operator Connect in over 65 countries, more than almost any other certified provider, enabling global PSTN calling on Microsoft Teams.
65+
We’ve built a completely self-service Operator Connect set-up. Just choose a bundle in the Telnyx portal, and you can manage your numbers and calls in the MS Teams admin portal.
Fast
Many providers put expert support behind a paywall, not at Telnyx. Our support is available around the clock for every customer—so your questions never have to wait until Monday.
24/7
Operator Connect via Telnyx connects you to a global, HD voice and telephony network trusted by thousands of organisations - from Fortune 500 brands to challenger SMBs. Fill out the below form for personalised assistance.
Direct Routing includes a certified SBC as part of the setup, ensuring secure and reliable voice traffic between Microsoft Teams and your telephony provider.
SBC
Reduce costs by using your own telephony providers and existing infrastructure for more competitive pricing compared to bundled solutions.
30%
Direct Routing enables businesses to connect to the PSTN through Teams in 140+ countries, over 100 more than Teams Calling Plans. anywhere we have local numbers.
140+
Save up to 30% on PSTN calling over Teams Calling Plans with Telnyx.
Explore the differences between two bring-your-own-carrier (BYOC) methods of connecting to the Microsoft Teams platform.
In this user guide, we show Telnyx customers how to use Telnyx as a PSTN provider for Microsoft Teams Direct Routing.
Microsoft Teams allowed workers to collaborate from home. Now you can improve the experience with Direct Routing.
If you are unable to use a Basic or Standard Bundle, you can instead pay the Local Number fee plus applicable PAYG rates. In the US & Canada, a monthly emergency services surcharge applies, which you can find on the appropriate SIP Rates page under "Emergency calling."
Microsoft Teams is a collaborative business communications platform that is used by over 200 million people. The platform offers video conferencing, file storage, workplace chat and application integration.
Microsoft Teams Phone is a suite of solutions which allows administrators to enable telephony for their Teams users. It includes Teams Calling Plans, Operator Connect and Direct Routing.
Operator Connect allows Microsoft Teams users to make and receive phone calls using the Teams app. Operator Connect can be easily set up and managed through the Microsoft Teams admin center, which can save your company time and resources compared to managing a separate phone system.
Yes! Direct Routing is a way to connect your Microsoft Phone System to the Public Switched Telephone Network (PSTN). Through Direct Routing, Microsoft Teams can be used as your primary business telephony solution, eliminating the need for a PBX phone system.
There are many benefits to using Telnyx with Microsoft Teams, including cost reduction, increased call quality and easy set up, along with greater control over your number porting and call routing.
The amount your company will save by implementing Direct Routing will vary from business to business, and is dependent on call volume, call routing and geography. In general businesses will see a savings of up to 40% over the Microsoft Teams Calling Plans. For more accurate pricing please get in touch.
Our Direct Routing for Microsoft Teams is live in the Mission Control Portal. If you’re a new customer you can sign up to the self-service portal as a new user so you can test it out for yourself. Then, head on over to our Developer Center where you’ll find our Direct Routing configuration guide.
Refer to the detailed guide available on this Support page.
Operator Connect via Telnyx is available in over 50 countries across North & South America, Europe, Asia-Pacific and more.
For the latest list, look for Operator Connect on our Network Map.
Yes, this is possible with Teams Phone options such as Direct Routing, Operator Connect or Teams Calling Plans.
Teams Phone is required to have a phone number associated with your Teams account that can make and receive calls. This is typically included with a Teams Phone or Microsoft 365 E5 license.
This guide shows you how to connect your Telnyx numbers to Microsoft Teams. Microsoft Teams is a web-based, open source GUI (graphical user interface) that controls Asterisk (PBX) open source communication servers.
Telnyx's SIP Trunking Getting Started guide provides all the information you need to get started with SIP trunking. In this guide, you'll learn how to create a Telnyx account, configure your devices, and make calls with SIP trunking.
Telnyx's SIP trunking guide will help you configure your sip devices for use with our service.
Telnyx's Developer Portal is the best place to start if you're looking to create a voice application. In this quickstart, you'll learn how to create a new portal and configure your SIP trunking settings.
This endpoint returns a list of your External Connections inside the 'data' attribute of the response. External Connections are used by Telnyx customers to seamless configure SIP trunking integrations with Telnyx Partners, through External Voice Integrations in Mission Control Portal.
Creates a new External Connection based on the parameters sent in the request. The external_sip_connection and outbound voice profile id are required. Once created, you can assign phone numbers to your application using the /phone_numbers endpoint.
Return the details of an existing External Connection inside the 'data' attribute of the response.
Updates settings of an existing External Connection based on the parameters of the request.
This endpoint will make an asynchronous request to refresh the Operator Connect integration with Microsoft Teams for the current user. This will create new external connections on the user's account if needed, and/or report the integration results as log messages.
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Direct Routing for Microsoft Teams allows users to leverage the Telnyx communications network to connect to the PSTN while using Teams.
Explore the benefits of unbundling your telephony and partnering with a Telnyx to provide your voice services for Microsoft Teams via Direct Routing.
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Learn about SBCs (session border controllers), which are crucial for ensuring secure, high-quality PSTN calling for Microsoft Teams.
You can't have Direct Routing without an SBC, and with Telnyx it comes as standard.
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