Microsoft Teams
Get cost-effective PSTN calling powered by a leading global tier-1 carrier for Operator Connect and Direct Routing.
Get started with Telnyx today
Cost-effective Teams calling
Unify your Microsoft Teams with PSTN calling through the Telnyx network via two connectivity options.
Cloud-first Teams customers prefer Operator Connect, which allows you to integrate new and existing 3rd party telephony infrastructure in just a few clicks.
Administrators with complex on-premise or regulatory needs prefer Direct Routing, which gives greater control, full legacy integration and no per-seat charge.
Either way, you’ll benefit from a high-quality voice network designed for real-time communications which runs on a robust multi-cloud stack.
Seamless Teams calling with Operator Connect
Operator Connect is the easiest way to start making and receiving calls to and from the PSTN with a chosen provider. Manage connections and numbers in the MS Teams admin portal for full transparency.
Self-service setup
Set up Operator Connect through the Telnyx Portal and Microsft Teams admin portal in minutes. No powershell, service orders or other roadblocks.
Manage numbers in Teams
With Operator Connect admins can manage their number inventory from within the Teams admin portal.
Support SLAs for peace of mind
Each Operator Connect provider is vetted by Microsoft to ensure adherence to quality and support SLAs.
Choose a bundle that's perfect for your business
Basic bundle
Test out Operator Connect with a Basic bundle. Our basic plan includes a US DID and E911, and users pay-as-you-go for the minutes used.
Standard bundle
Set your business up for success with our Standard Bundle for Operator Connect. Get 1000 PSTN minutes per user, plus a US DID and E911.
Interested in learning more about Operator Connect?
Connect your Teams instance to a global HD voice and telephony network. Telnyx is trusted by thousands of organisations - from Fortune 500 brands to challenger SMBs. Fill out the below form for personalised assistance.
Interested in Operator Connect?
Take complete control with Direct Routing
Direct Routing connects your Microsoft Phone System to the Public Switched Telephone Network (PSTN), allowing you to use Microsoft Teams as your primary business telephony solution.
Ultimate control
Direct Routing gives your business greater control over dialing plans and phone numbers, and allows you to maintain existing SIP trunks.
SBC included
Our Direct Routing solution comes with the required SBC as standard, so you don’t have to worry about another vendor in your setup.
Advanced call features
Direct routing allows you to integrate advanced call features that you are used to having within your business calling solution.
Only pay for what what you use–no SBC fee and no charge per seat–with automatic volume discounts are as you scale.
Starting at:
$0.0035
Per minuteBENEFITS
Secure, high-quality voice
Our private, multi-cloud network means your voice media runs on a private backbone—away from the congested public internet—to deliver enhanced voice quality and security.
10+
multi-cloud points of presence
Proactively identify errors
Automatically check the customer service record (CSR) information before submitting your port request to ensure a smooth switch.
CSR
validation
Always-on support
Most providers put phone support behind a paywall. Telnyx SIP support is available around the clock—for every customer—so your questions never have to wait until Monday.
24/7
award-winning support
Direct Routing vs. Operator Connect
Explore the differences between two bring-your-own-carrier (BYOC) methods of connecting to the Microsoft Teams platform.
Set up Microsoft Teams Direct Routing
In this user guide, we show Telnyx customers how to use Telnyx as a PSTN provider for Microsoft Teams Direct Routing.
Benefits of Direct Routing for Microsoft Teams
Microsoft Teams allowed workers to collaborate from home. Now you can improve the experience with Direct Routing.
Where Bundles are not available, you only pay a Local Number fee plus applicable PAYG rates.
To determine these, refer to either:
- The Search & Buy Numbers tab in the Telnyx Portal.
- The Local Numbers pricing for your chosen country on the Numbers Pricing page.
Note: In the US & Canada, a monthly emergency services surcharge applies, which you can find on the appropriate PAYG SIP Rates page under "Emergency calling." Emergency services surcharges