In the past year, the day-to-day routines of people around the world have changed a lot. Overnight, an estimated 71% of the workforce were working from home, an increase of over 50% from the pre-pandemic figure. So while many companies were wary of the setup when first forced into it, thanks to technology and innovation it ended up working out better than almost anyone expected.
That’s not to say the transition was without hiccups. Almost immediately it became clear that the lack of face-to-face meetings and collaboration sessions could lead to silos within companies, and even within teams. This realization led to the wide and fast adoption of communications platforms - including Microsoft Teams.
Benefits of Microsoft Teams
The key benefit of Teams for many enterprises is its deep integration with Microsoft Office 365, the go-to software for companies big and small across the globe. Microsoft offers Teams as a free add-on to 365 users, making it an easy and seamless option for companies who were forced to implement a communications system overnight.
What could Teams do better?
Adding telephony functionality is pretty easy in Teams - you only need a couple of add ons and licenses - and that’s a lot less work than transferring everything over to a brand new Unified Communications platform. Adoption of the platform's telephony features has been somewhat slower than anticipated, largely due to its modest telephony offering.
Larger organizations are accustomed to the wide range of telephony features offered by legacy communications platforms and have a lot of these features built into workflows and customer-facing tools. This has hampered the Teams telephony system among certain organizations, but now there’s a way to integrate the platform with enterprise-grade telephony.
Direct Routing allows Teams users to bring their own carrier to the platform so they can have PSTN access on their favorite communications platform. This means you’ll have access to all the telephony features you know and love through the Microsoft Teams environment. Along with significant cost savings versus the calling plans offered by Microsoft themselves, there are lots of other benefits.
When you choose to partner with a carrier like Telnyx for Direct Routing, you’ll be able to leverage direct PSTN access. You can say goodbye to latency, lag and jitter, and enjoy crystal clear calls, every time thanks to a global private network.
Help when you need it
If you're considering a Direct Routing solution, you need to consider support. There’s a good chance that your Direct Routing provider will be a smaller organization than Microsoft, and it should have a support team that knows its products intimately. At Telnyx, we offer all of our customers 24/7/365 support from our team of engineers, who helped build our product from the ground-up. This means when something goes wrong, you’re not stuck at the end of a long queue waiting for support that isn’t up to scratch.
Customize your telephony
Direct Routing also offers organizations a high degree of flexibility and customization. Businesses can choose from a wider array of features outside of the Microsoft Teams environment so their communications platform is highly suited to their needs - whether that be through API-driven reporting or integrations with CRM platforms like Salesforce.
At this point, lots of businesses can see the benefits of Direct Routing for Teams but are wary of adding another long, expensive project to an ever-growing list of ‘nice-to-haves’. At Telnyx, we’ve made it as easy as can be. We’ve created our Direct Routing integration to be completely self service and deployable in minutes by following our guide. Even better - the Telnyx solution comes with its own Session Border Controller (SBC) so you can say goodbye to large licensing fees and just pay for the SIP trunks.
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