Weave, a complete business toolbox for service-based businesses, has built its platform to provide personalized and effective solutions for the entire customer journey, from the first phone call to the final invoice. Weave provides several key services to its customers on one platform that integrates with the customer's CRM system for an easy-to-use experience. It is one of the few, if not the only, platforms that provides these features together.
Weave sends a staggering 88 million calls, texts, and emails monthly, and their customers have seen a 95% decrease in missed calls daily. By integrating Telnyx’s voice and messaging solutions into its services, Weave has enhanced customer engagement and amplified its product offering.
Global voice and messaging that scales
Heath Elden, Director of Engineering for Communications at Weave, explained that the platform needed a voice and messaging provider that could keep up with its rapid growth while ensuring reliable service. Weave also required API functionality that would allow them to iterate quickly and adapt to the cutting-edge communications platform they were building.
In its early stages, Weave worked with other providers. However, as the company grew, these providers either couldn't keep up with Weave’s rapid growth or lacked the API capabilities needed to continue to innovate and power its platform.
Quick and iterative development
Telnyx understood Weave’s objectives and the level of service Weave wanted to provide to customers.
Heath stated, “Telnyx has proven itself a great partner for Weave. They understand where we're headed and how fast we're trying to get there and have been able to keep up with us while providing a lot of good communication and specific guidance."
The pace of Telnyx's feature releases has also positively impacted Weave’s product offerings. Weave was quick to integrate Telnyx's new Fax API offering into its platform, providing an essential piece of functionality for its customers in the medical space.
Solving issues with expertise
Telnyx support has been instrumental in helping Weave fix issues, especially in ensuring the deliverability of messages for specific phone numbers to specific carriers. Telnyx has been hands-on and willing to step in and help resolve such issues effectively.
Continuing to grow with Telnyx
Telnyx has accelerated Weave's onboarding times and enhanced its customers' experience when they first sign up with Weave.
Heath added, "Telnyx has helped us be able to do porting for our customers more quickly and more reliably."
As Weave continues to innovate and expand, Telnyx remains a trusted partner, helping to facilitate Weave’s growth and improve its service offering.
"Telnyx has been a great partner for Weave," concludes Heath, "and I see it continuing into the future."