The Xpedeus Integrated Cloud Exchange is an enterprise-grade voice solution that offers a unique remedy to business phone system problems through Florida-based hosted voice services. With Telnyx, Xpedeus can leverage the power of a purpose-built IP network and Mission Control Portal for their VoIP and cloud services.
Streamlined number porting experience
Xpedeus used an aggregator as its previous provider. As a result, Xpedeus struggled with a lack of accessibility and transparency.
“We needed control when porting numbers for our very large clients, but we were always at the mercy of the aggregators,” said David Littrell, VP and CSO at Xpedeus.
“Telnyx removes the middlemen and gives us absolute end-to-end control over number porting.”
Xpedeus streamlined its porting with Telnyx FastPort®️, which automates Customer Service Record (CSR) validation to eliminate mismatched data. Telnyx identifies errors in advance, eliminating detrimental customer impacts and ensuring fast, seamless porting.
Thanks to FastPort®️, the Xpedeus team can now schedule ports on demand and track port progress, minimizing customer disruption and reducing cutover time by 50-70%.
Reduced costs by 25%
Just like any organization, pricing was a fundamental factor when evaluating providers. Xpedeus was tired of paying aggregators for services that a direct carrier could handle.
Telnyx cuts out the middlemen to avoid markups and passes the savings on to customers. By working with a true carrier, Xpedeus now pays less for inbound and outbound calls and gets free number porting, resulting in a 25% overall cost reduction.
Self-service access with Mission Control
Unbeatable reliability, accessibility, control, and a transparent pricing model are just a few reasons Xpedeus switched to Telnyx. The Telnyx Mission Control Portal enables Xpedeus to easily manage clients and fully utilize an ever-growing feature set.
“Telnyx clearly has the expertise and genuineness to help elevate our best-in-class VoIP and cloud services,” said Littrell. “Their 24/7 support is just the icing on the cake.”