40%
Faster
One
Being able to port numbers is a necessity for many businesses, including Documo. But moving a number to a different network has historically been a manual, often time-consuming, and frustrating process with users at the mercy of carriers.
Porting was one of Documo's biggest pain points as it’s completely inflexible. They were looking for a carrier who made it as simple as possible for their end-users.
Telnyx developed FastPort® specifically to address this problem. FastPort offers a faster, easier way for Telnyx customers and their end-users to port phone numbers. The process is automated from start to finish. Documo duplicates this functionality in their own customer portal, so end users can initiate port requests and gain access to detailed real-time port status information.
As a result, they’ve gained vast improvements in their porting capabilities. When they ported numbers to Telnyx, Documo end users got a far better experience.
Documo prides itself on customer support. Like Telnyx, they’re available to their customers 24/7 to resolve any issues as quickly as possible. So it’s important to them to partner with providers that enhance—rather than detract from—the support levels they’re able to provide.
Telnyx is a strong partner for Documo in terms of how we deliver support, response times, and giving access to the right people.
In fact, Documo has seen a significant reduction in response times with Telnyx—from hours to minutes. The result? Being able to get very fast responses that allows Documo to deliver better support to end-users.
For Documo, selecting the right carrier meant finding a provider who was able to offer a seamless porting experience, better porting capabilities, and excellent support levels. But they also wanted a partner who was like-minded.
As the world is moving toward automation and programmable, customizable solutions, Documo wanted a partner with a strong API, great documentation, and product velocity.
