Announcing: Call Control workflows in Telnyx Flow

24, Oct 2024

We are excited to announce that Telnyx Flow now supports Call Control workflows. This release empowers users to fully manage and automate voice communication interactions, enabling seamless call handling and real-time interaction control within a low-code environment.

Key benefits:

  • Complete control: Gain complete control over your voice interactions by integrating call handling directly into your workflows, from call routing to automated responses.
  • Efficiency through automation: Automate routine call operations, reducing manual intervention and streamlining customer support or internal communication processes.
  • Flexible customization: Build custom workflows that suit your specific communication needs, whether it’s intelligent call routing, automated IVRs, or integrating other APIs for dynamic call management.

How it impacts you:

This release is ideal for businesses, contact centers, and developers looking to simplify their communications infrastructure while maintaining full control over their interactions. Whether you're automating voice communications or handling real-time call actions, Call Control workflows powered by Telnyx Flow provide the flexibility to create solutions that scale with your business.

Why Call Control with Telnyx Flow stands out:

While many providers offer basic call management, Telnyx Flow takes it further with a low-code interface that allows for greater customization without the need for deep technical expertise. From automated workflows to real-time call control, Flow makes it easy to streamline your communication processes, saving you time and effort.

This release represents a significant improvement in how customers can leverage AI in voice interactions, simplifying traditional IVR systems into smart, conversational flows. Whether it’s gathering information using AI or providing seamless audio experiences, these tools make it easier than ever to get started. Non-technical users can now take advantage of these features, allowing businesses to test the quality of our platform quickly and onboard new customers with ease.

We invite you to start building Call Control workflows in Flow and take advantage of its capabilities to simplify, automate, and enhance your voice interactions.

For more information on using Call Control within Telnyx Flow, visit our updated developer documentation.

Team Telnyx