Release notes

To deliver faster, smarter patient experiences, PatientSync, a leading patient engagement and contact center platform for healthcare providers, has selected Telnyx, the full-stack conversational AI platform, to power its intelligent call flows and mission critical health Voice AI agents.

Quickly verify if a number supports RCS before sending. Telnyx’s new RCS Capabilities Check API helps you route messages smarter, reduce fallbacks, and improve delivery success.

Create and register your own verification message templates directly in Verify for faster, more flexible deployments.

Telnyx now supports real-time webhooks, giving your application instant updates on verification statuses without the need for polling.

Telnyx Voice AI agents now give you full control over response timing with the new Start Speaking Plan. Configure context-aware wait times for punctuation, pauses, or number sequences so your agent responds naturally and never interrupts users mid-sentence.

Telnyx RCS now supports the message.read webhook, giving businesses real-time read receipts and complete visibility into message engagement.

We’ve added built-in geolocation support for emergency calls (911/933). Devices can now pass latitude and longitude in SIP headers, and Telnyx automatically constructs a PIDF-LO and delivers it to emergency services.

Improving accuracy, standardization, and visibility across porting workflows

Automate everyday workflows in Jira, HubSpot, Salesforce, and more with real-time voice AI Agents.

We’ve expanded our Deepgram integration to support both TeXML and the Voice API, so you can add high-performance speech-to-text to any voice workflow. This builds on top of our existing Deepgram integration and Telnyx AI Agent integration.

Telnyx Voice AI Agents now support configurable background audio, letting you add ambient noise for more realistic experiences.

Telnyx Voice AI Agents now support warm transfers, allowing real-time handoffs between agents with conversation context included to avoid repeated information and improve call flow efficiency.