News & Events2 min read

New number for the Suicide Prevention Hotline

988 has been designated as the new number for the National Suicide Prevention Hotline. Here's what it means for you:

Fiona McDonnell
FCC designates 9-8-8 for Americans in crisis.
The Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline. Starting July 16, 2022, customers will be able to contact the National Suicide Prevention hotline through this number. Until then, customers must continue to 1-800-273-TALK to reach the Lifeline.

Why the wait?

In order for 988 to work nationally, 10-digit local dialing must first be implemented in a number of states and area codes.

StateArea CodeStateArea Code
Alaska907Minnesota218, 952
Alabama251Mississippi662
Arkansas501Missouri314, 417, 660, 816
Arizona480, 520, 928Montana406
California209, 530, 562, 626, 650, 707, 925, 949, 951Nevada775
Colorado79, 970New Jersey856, 908
Delaware302New Hampshire603
Florida321, 352, 561, 941New Mexico505, 575
Georgia478, 912New York516, 607, 716, 845, 914
Guam671North Carolina910
Hawaii808Ohio440, 513
Illinois309, 618, 708South Dakota605
Indiana219, 574Tennessee731, 865
Iowa319, 515Texas254, 361, 409, 806, 830, 915, 940
Kansas620, 785Vermont802
Kentucky859Virginia276, 804
Louisana337, 504Washington509
Michigan616, 810, 906, 989Wisconsin262, 414, 608, 920
States and new area codes
If your area code is included in the list above, you will need to change the way you dial local calls.

What will be the new dialing procedure?

To complete all local calls, you will now need to dial area code + telephone number. This applies to all calls within your area code that are currently dialed with seven digits.

Who will be affected?

Anyone with a telephone number from your area code will need to make this change from 7-digit local dialing to 10-digit local dialing.
As of April 24, 2021, you should begin dialing 10 digits (area code + telephone number) for all local calls. If you forget and dial just 7 digits, your call will still be completed.
From October 24, 2021, you must dial 10-digits (area code + telephone number) for all local calls. On and after this date, local calls dialed with only 7-digits may not be completed, and a recording will inform you that your call cannot be completed as dialed. You must hang up and dial again using the area code and the 7-digit number.
On July 16, 2022, dialing “988” with only the 7-digit number will result in your call routing to the National Suicide Prevention and Mental Health Crisis Lifeline.

What will change?

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers. Some examples are life safety systems or medical monitoring devices, PBXs, fax machines, Internet dial-up numbers, fire or burglar alarm and security systems or gates, speed dialers, mobile or other wireless phone contact lists, call forwarding settings, voicemail services, and other similar functions. Be sure to check your website, personal and business stationery, advertising materials, personal and business checks, contact information, your personal or pet ID tags, and other such items to ensure the area code is included.

What will remain the same?

While it might seem like a lot is changing, the following things will remain the same: - Your telephone number, including the current area code, will not change. - The price of a call, coverage area, or other rates and services will not change due to the dialing change. - What is a local call now will remain a local call regardless of the number of digits dialed. - You will continue to dial 1+ area code + telephone number for all long-distance calls. - You can still dial just three digits to reach 711 (relay services) and 911 (emergency services). - Any 211, 311, 411, 511, 611, or 811 services available in your community can still be reached by dialing their three-digit codes. - The National Suicide Prevention Lifeline can still be reached by dialing 1-800-273-TALK (8255)

For Telnyx customers

As Telnyx is a VoIP provider and we require that our customers always dial 10 digits. As a result, nothing will change for how Telnyx customers should dial numbers.

Further information

For more information or questions regarding this change, don’t hesitate to contact our support team. You can also visit the FCC website.
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