The Florida Public Service Commission has approved an all-services area code overlay for the 407/321 overlay region serving Orange, Osceola and Seminole Counties, as well as parts of Lake and Volusia Counties.
The new 689 area code will be overlaid over the region now currently served by the 407/321 codes. The portion of the 321 area code serving Brevard Country is not affected and will not receive the overlay.
What is an area code overlay?
An overlay is an addition of another area code (e.g., 689) to a specific geographic region with existing area codes (e.g., 407/321). This change does not require customers to change their existing phone numbers.
Who will be affected and when will changes take effect?
Beginning June 4, 2019, customers in Orange, Osceola and Seminole Counties, as well as part of Lake and Volusia Counties, may be assigned a phone number in the new 689 area code when requesting new service or an additional line. This new area code will coexist with the current 407/321 area codes in that area. Those in Brevard County with the 321 area code will not be affected.
What will customers need to do?
- Continue to dial 10 digits for all local calls within the overlay.
- Continue to identify phone numbers as 10 digits, and include the area code when giving the numbers to anyone.
- Ensure that all services, automatic dialing equipment or other types of equipment recognize the new 689 number as a valid area code. Some examples include the following: PBXs, fax machines, internet dial-up numbers, call forwarding settings, alarm security systems and any other similar equipment.
What will remain the same?
- Customer phone numbers, including your current area code, will remain the same.
- The price of a call or other rates and services will not be affected.
- Local calls will remain local calls regardless of the digits dialed.
- Customers in the overlay region will continue to dial 10 digits for local calls within and between the overlay area codes, and 1+10 digits for long-distance calls and operator-assisted calls.
- Customers in Brevard County will continue to dial seven digits for local calls within the 321 area code, 10 digits for local calls to other area codes, and 1+10 digits for long distance calls and operator-assisted calls.
- Customers can still dial three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 or 811, if those are currently available in their community.
Contact us at firstname.lastname@example.org or visit the Florida Public Service Commission’s website at www.psc.state.fl.us if you have additional questions.
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