General • Last Updated 2/26/2024

Requirements of an enterprise CPaaS [white paper]

Learn about communication platforms that pair the new flexibility of programmatic SaaS with top-tier reliability and security.

By Josh Whitaker

Enterprise CPaaS eBook

Your business is too critical for over-the-top communications

Baking communications functionality into collaboration tools, work platforms and social media has become a necessity for the past five years, and the market for communications platforms has risen because of this. These tools decouple communication functionality from the legacy telecoms and regulatory environment that have defined them, serving them up in ways that are developer-friendly, app-embeddable and internet-centric.

But it’s a new market and different CPaaS providers have different strengths.

Use this whitepaper to:

  • Understand what differentiates top-tier CPaaS.
  • Determine selection criteria for a CPaaS evaluation.
  • Prepare for negotiations with a CPaaS provider.

“Requirements of an Enterprise CPaaS” describes platforms that pair this internet-enabled flexibility with top-tier reliability, security and service.

This whitepaper describes CPaaS:

  • Quality of service
  • IP infrastructure
  • Engineering support
  • Business model longevity
  • Enterprise-specific features and services
  • Platform architecture
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