Why Telnyx Is Unaffected by the AWS Outage

You know what you don't need on a Monday morning? A major cloud outage taking down your business services, leaving your customers unanswered and confused.

At a high level, cloud service providers are companies that provide IT environments to store data and share scalable resources across a network. When these services go down, their effects are far reaching because of the ubiquity of this technology.

The recent AWS outage showcased just how many companies rely on a single cloud provider, when thousands of AWS customers experienced dropped calls, delayed messages, website outages, and lost connections. But for Telnyx customers, it was business as usual. Our systems stayed fully operational, no downtime, no disruption.

Why?

Because we don’t depend on a single cloud.

At Telnyx, we’ve spent over a decade engineering our platform to withstand the inevitable. Outages happen to every provider, no one is immune. What matters is how you architect for inevitability.

Engineered for Reliability: The Telnyx Multi-Cloud Approach

We built our infrastructure from the ground up to ensure continuous operation, even when major cloud providers experience downtime. Our architecture is based on three key principles.

1. Multi-Cloud Architecture

Telnyx distributes workloads across multiple cloud providers, including AWS, Google Cloud, and private data centers, to eliminate single points of failure. If one provider experiences an outage, our systems automatically route traffic through another, keeping services live and communications uninterrupted. This approach not only provides resilience but also ensures our customers benefit from best-in-class performance across cloud environments.

2. Geographically Diverse Network

Our network spans multiple independent data centers in every region, creating true geographic redundancy. Each location operates as an autonomous node within the Telnyx network, meaning a localized issue, whether due to a power failure, natural disaster, or cloud outage, cannot take down the entire system. This design isolates potential failures and keeps your communications up and running, no matter where the issue originates.

3. Active Redundancy at Every Layer

We don’t wait for something to break before responding. Telnyx infrastructure is built with active redundancy, automated failover mechanisms at every layer of our stack, continuously tested and refined. Our systems monitor for anomalies and reroute workloads dynamically, ensuring that if one path goes down, another instantly takes over.

The result: your calls and AI Agents stay online and active, even when most of the internet is down.

Proof in Action: Staying Online During the AWS Outage

When AWS experienced its widespread outage this week, much of the internet went dark. Many communications providers, like Twilio, who rely solely on AWS experienced major disruptions.

Telnyx did not.

Our multi-cloud, globally distributed infrastructure automatically rerouted workloads across our independent nodes and other cloud providers. Customers continued sending messages, making calls, and building intelligent AI Agents on our APIs, without interruption.

This wasn’t luck. It was the outcome of deliberate engineering, building reliability into every part of our platform.

We’ve chosen this approach from the start because we believe in network diversity, redundancy and resiliency, and times like these prove the value of our cloud-agnostic approach. This fundamental difference sets us apart from competitors, but most importantly, it allows us to protect our customers from downstream network issues to keep your business online.

Learn More About Our Multi-Cloud Architecture

Want to know more about how our network handles cloud provider outages? Ask our experts about what happens if AWS goes down.