The Texas region currently served by the 214/ 469/ 972 area codes will soon have an additional area code - 945. If you live in the area, you will continue to dial the area code and phone number for all local calls, as you do today, within and between the 214, 469, 972, and new 945 area codes.
What is an area code overlay?
An overlay is the addition of another area code to the same geographic region as an existing area code to ensure there are enough new numbers for a growing population. The new 945 area code will serve the same geographic area currently served by the existing 214 / 469 / 972 area codes.
This does not mean that your current number will change.
Who will be affected?
The existing 214 / 469 / 972 area codes serve the metropolitan area of Dallas and surrounding communities including:
- Blue Ridge
- Grand Prairie
- Royse City
which are located within the counties of Collin, Dallas, Denton, Dannin, Hunt, Johnson, Kaufman, and Tarrant.
The new 945 area code will serve the same geographic area currently served by the existing 214 / 469 / 972 area codes.
When will the change begin?
Beginning January 15, 2021, customers in the 214, 469, and 972 area code overlay region may be assigned a number in the new 945 area code.
Who will be affected by the change?
Customers in the 214, 469, and 972 area code overlay region who request a new service, an additional line, or in some cases, move their service after January 15, 2021 may be assigned a number with the new 945 area code. The 945 area code will co-exist everywhere in this region with the 214, 469, and 972 area codes.
What will you need to do?
Customers in the overlay region should:
- Continue to dial 10 digits for all local calls, including calls within the same area code.
- Continue to identify your telephone number as a 10-digit number, and include the area code when giving the number to friends, family, business associates, customers, etc.
- Ensure that all services, automatic dialing equipment, or other types of equipment recognize the new 945 area code as a valid area code, and continue to store or program telephone numbers as 10-digit numbers. Some examples are: stored telephone numbers in contact lists in wireless phones, PBXs, fax machines, Internet dial-up numbers, speed dialers, call forwarding settings, voicemail services, medical alert devices, safety alarm security systems and gates, ankle monitors and or other similar equipment.
- Check items such as your website, personal and business stationery and printed checks, advertising materials, contact information, and your personal or pet ID tags to ensure the area code is included.
What will remain the same?
- Your telephone number, including current area code, will not change.
- The price of a call, coverage area, or other rates and services will not change due to the overlay.
- What is a local call now will remain a local call.
- You will continue to 10 digits for local calls within and between the overlay area codes, and 1+10 digits for long distance calls.
- You can still dial just three digits to reach 911, as well as 211, 311, 411, 511, 611, 711 or 811 if those are currently available in your community
Who can you contact with questions?
If you have any questions regarding the information provided in this notice, please call our support team at 1-800-980-9750 or go to the Public Utility Commission of Texas’ website, http://www.puc.texas.gov/industry/maps/areacodes/TxAreaCodes.aspx for more information.
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