It’s not something that we like to think about, but emergency situations can happen at anytime to anyone. According to research by the National Emergency Number Association, 240 million calls are made to 911 each year. With that in mind, it’s important to be prepared as best as possible.
Enhanced 911, or e911 as it is commonly referred to, is support for users who dial 911, the standard number for requesting help in an emergency. To dispatch an appropriate response team, a 911 call center operator will need to receive two critical pieces of information: the caller's phone number and the caller’s location.
What are the benefits of using e911?
1. Assigns a physical address to your number
E911 allows you to communicate metadata when emergency calls are made for a faster response than would normally occur. In short, e911 ties a physical address to your IP phone numbers, making it possible for an emergency response team to be sent to a location. By doing this, you pinpoint exactly where you are in the city or on corporate campus.
Imagine you were to make a call from an office. E911 would communicate your office’s address in the initial ring. E911 can give additional information relating to the floor you’re on, which room you’re in, or which desk the emergency call was made from—all of which can prove crucial and potentially life-saving in an emergency situation.
2. Manage e911 from the same interface as your other phone lines
With Telnyx, we made our e911 services easily accessible in our Mission Control Portal. You can simply activate e911 by indicating that your calls are directed to the appropriate public-safety answering point (PSAP) and communicate a saved address.
You can even test the connection by dialing 933—the service will then read back the address that you validated with the number.
At Telnyx, we offer e911 services across all of our North American numbers to ensure that the safety of our users is put ahead of everything else. If you’d like more information on how to manage your e911 services or have any questions, get in touch with our customer success team.
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