Use Case

Contact center AI

Person on customer service phone call with AI-generated agent.
About

Low latency voice for high quality support

In today's world, human-like interactions are expected across all support channels, including voice. Delays and stunted responses can decrease engagement and customer satisfaction (CX). Thanks to a private global network and suite of communications APIs, Telnyx ensures fast AI voice responses that can help your business exceed customer expectations. By leveraging Telnyx’s Inference APIs and Flow, you can also create responsive chatbots that enhance your support capabilities, providing instant and accurate assistance to your customers.

Benefits

Improve response times

Deploy AI chatbots for instant support and efficient customer interactions. Automate responses to frequently asked questions and streamline customer service workflows.

<2s

Response time for real-time AI chatbot interactions.

Easily deploy AI chatbots

Effortlessly create and deploy advanced AI chatbots with our intuitive platform, streamlining customer support and automating interactions.

<10min

Time to build and deploy a chatbot.

Easy-to-use APIs

Our intuitive APIs simplify integration and enhance user experience, ensuring seamless implementation and faster development.

#1

Rated CPaaS platform for usability, G2 Summer 2024.

How it works
  1. 1

    Provision telephony assets across the globe

    Port or purchase phone numbers in 140+ countries for global reach and easy regulatory compliance. Utilize our powerful searching and provisioning APIs to find numbers by type, area code, or capability, ensuring seamless integration with your contact center operations.

  2. 2

    Configure AI functionality and reporting

    Set up AI applications to manage and control customer interactions with advanced features like speech recognition, media handling, and conferencing. Use our intuitive Mission Control Portal or a powerful REST API to test, deploy, and monitor your AI workflows, leveraging robust debugging and reporting tools.

  3. 3

    Integrate Flow for enhanced conversational AI

    Elevate your call center efficiency by integrating Telnyx Flow. Create intelligent chatbots and conversational AI solutions that handle customer interactions with speed and accuracy. Our engineers and support staff are available to assist you in optimizing your AI implementations.

  4. 4

    Build bespoke AI-powered experiences

    Develop advanced AI capabilities in-house with Telnyx's real-time access to live interaction data. Feed learning models and enable AI-powered experiences like agent assists and automated responses. Leverage our Inference APIs and Flow to create bespoke solutions tailored to your unique needs, enhancing customer support efficiency.

Products

Next-gen CPaaS tools to support contact center AI

Resources
  • Icon Resources Docs

    Build a conversational AI chatbot

    Learn step-by-step how to create a low-latency conversational AI chatbot using Telnyx's intuitive tools and APIs.

  • Icon Resources Coding Tutorial

    Seamless content upload with Flow

    Discover how to effortlessly upload and embed content using Telnyx Flow for enhanced workflow automation.

  • Icon Resources Article

    Optimize your contact center

    Get expert insights on managing and optimizing contact center operations with Telnyx's advanced solutions.

Ready to build something incredible?
FAQ

Contact center AI refers to using artificial intelligence to carry out tasks in contact centers instead of using live agents, with the goal of reducing costs and increasing customer satisfaction and operational efficiency.