Use Case

Contact center AI

Person on customer service phone call with AI-generated agent.

Low latency voice for high quality support

Today, human-like interactions are expected for any support channel—even voice. Stalled responses and delayed reactions can increase customer frustration. Fast responses from AI voice respondents rely on quick access to media. With PoPs around the world and a suite of communications APIs, you can build a high-quality, low-latency solution with Telnyx.


Access call media with low latency

Get real-time access to live call audio to support on-call agent assist, sentiment analysis, call progress analysis and more.


Talk-time latency for a real-time AI voice responder.

Integrate with powerful AI engines

Fully-supported integrations with Google Dialogflow CX and Dialogflow ES for powerful out-of-the-box AI capabilities.


Unique conversation intents supported by Dialogflow CX.

Get expert service and support

Our award-winning support teams have direct troubleshooting access to our private network infrastructure and in-depth knowledge of our APIs for faster resolutions.


Rated CPaaS platform for customer results, G2 Winter 2023

How it works
  1. 1

    Provision telephony assets across the globe

    Port or purchase phone numbers in 140+ countries, for global reach with easy regulatory compliance. Our powerful searching and provisioning APIs mean you can find numbers by type, area code or capability.

  2. 2

    Configure voice API functionality and reporting

    Set up voice API applications to manage and control phone calls with native speech recognition, media and conferencing features. Test and deploy with webhooks, debugging and reporting tools—all via our intuitive Mission Control Portal, or using a powerful REST API.

  3. 3

    Integrate your Dialogflow instance into live calls

    Level up your AI capabilities by connecting Telnyx Voice API applications to a ready-made AI toolbox. Our engineers and support staff are on hand to assist every step of the way.

  4. 4

    Build bespoke AI-powered experiences

    Build even more advanced AI capabilities in-house, with real-time access to live call audio streams to feed learning models and enable live on-call AI-powered experiences like agent assists and automated voice responders.


Next-gen CPaaS tools to support contact center AI

  • Icon Resources Docs

    Integrate Google Dialogflow with Telnyx

    Learn how to integrate your instance of Dialogflow ES or CX so that you can send the audio from the call to the agent and get a response from the bot played on your call.

  • Icon Resources EBook

    Your guide to leveraging conversational AI

    The comprehensive resource for building AI solutions that enhance customer experiences.

  • Icon Resources Article

    Replicant builds AI-automated contact center with Telnyx

    Learn how Replicant built real-time conversational AI on Telnyx APIs and real-time low-latency call media access.

Ready to build something incredible?

Contact center AI refers to using artificial intelligence to carry out tasks in contact centers instead of using live agents, with the goal of reducing costs and increasing customer satisfaction and operational efficiency.