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Use Case

Caller ID management

Receiving a phone call with "unknown" id
ABOUT

Build trust into your inbound and outbound calls

Using Caller ID Management on your inbound calls can help you route and prioritize calls more quickly and better personalize conversations with customers. Your customers will appreciate the transparency that comes from using Caller ID on outbound calls, allowing you to garner their trust while improving brand recognition. With Telnyx, you can know who’s calling with inbound caller ID, and gain your customers’ trust by displaying your caller ID on outbound calls—all verified on CNAM and CID databases.

BENEFITS

Control your voice with next-gen APIs

Carrier-grade porting, number provisioning and monitoring tools make migration to Telnyx a breeze and help you gain complete control over your telephony for fast ROI.

#1

MOST IMPLEMENTABLE CPAAS PLATFORM, G2 WINTER 2023

Best-in-class service and support

Our teams have direct troubleshooting access to our fully-owned global infrastructure, so you get faster resolutions and better support.

24/7

Award-wining support and advice

HOW IT WORKS
  1. 1

    Enable inbound caller ID name

    In the Mission Control Portal, enable inbound caller ID name for any of your numbers, exposing the name of incoming callers to that number.

  2. 2

    Set a caller ID number override

    For a group of your numbers, set a caller ID number override so calls from all of those numbers appear to come from one number.

  3. 3

    Add a caller ID name

    Add a caller ID name to any of your numbers, so your contacts know you’re calling.

PRODUCTS

Manage Caller ID with next-gen communication tools

See all productsInternal
RESOURCES
  • Icon Resources Article

    Increase lead conversions with number lookup

    Integrating real-time intelligence with your inbound sales is the fastest way to start generating value with number lookup.

    Read articleInternal
  • Icon Resources Docs

    Number lookup documentation guide

    Implement caller ID management in your calling with the help of Telnyx’s documentation.

    Explore docsInternal
  • Icon Resources Docs

    Outbound vs. CNAM

    Learn the differences between CID (Caller ID Number) and CNAM (Caller ID Name) and how to set it up with Telnyx.

    Explore docsInternal
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FAQ

Caller ID management refers to the processes and tools businesses use to handle and optimize their caller ID information for both inbound and outbound calls. It involves activities such as displaying caller IDs, routing calls, prioritizing callers, and integrating with CRM systems to provide personalized customer experiences.