Use Case
Contact center solutions
Build delightful CX with intelligent voice
Your voice communications used to be a means to an end. Now they’re a golden opportunity for better customer experience (CX) through intelligent routing, agent coaching, live speech-to-text transcription and more. Our cutting-edge voice API makes it easy to build the contact center you need.
Benefits
Enjoy flawless call quality, everywhere
Our global private network is built for real-time communications, with points of presence (PoPs) linked by a private fiber backbone, and Tier-1 carrier interconnects.
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Fully-owned multi-cloud PoPs across the globe
Build an IVR your customers don’t hate
Capture touch-tone and voice inputs for smart handling and skills-based routing, or use number lookup tools to recognize and direct repeat callers.
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Talk-time latency for a real-time AI voice responder
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Find local numbers in our deep inventory
Telnyx continues to expand its global PSTN replacement offering with fully-featured VoIP in 30+ countries. Use the Mission Control Portal to search and order the numbers the numbers you need. Automate the porting process with porting APIs—even with international numbers—to get started faster.
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Control call routing and progress via API
Have complete control over call routing and add features like answering machine detection (AMD), on-demand recording, media playback, DTMF dial-tone input gathering and speech-to-text (STT).
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Monitor call stats and insights in real time
Use built-in debugging tools to troubleshoot instantly. Monitor usage and quality for deep insights and reporting (e.g. usage reports and QoS reports).
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Build value-add real-time analysis features
Get real-time REST API access to live call audio via websockets to build real-time agent assist, sentiment analysis and call insights. Connect with Google Dialogflow for advanced conversational AI based on natural language understanding.
Products
Meet your customers where they are
Resources
Call center app
Learn how to build a call center application using the Telnyx Voice API, TeXML and the Python AIOHTTP library.
Build a customer-first contact center platform
Improve customer experience by getting customers to their destination quickly through IVR menus with guaranteed HD voice to avoid frustration.
Replicant builds world-first autonomous contact center
Learn how Replicant built real-time conversational AI on Telnyx APIs and real-time low-latency call media access.
Ready to build something incredible?
FAQ
Contact centers are where businesses can manage all customer interactions across different communications channels. This often includes call centers, web-based support tools, social media channels and customer emails.