Use Case
Contact center AI
Low latency voice for high quality support
In today’s world, human-like interactions are expected across all support channels, especially voice. Delays and stunted responses can reduce engagement and customer satisfaction (CX). Thanks to a private global network and suite of communication APIs, Telnyx ensures fast, crystal-clear AI voice responses that can help your business exceed customer expectations. By leveraging Telnyx’s Voice and Inference APIs, along with Telnyx Flow, you can create conversational AI solutions that go beyond text chatbots to deliver instant, natural voice-based assistance. Whether handling routine queries or routing calls, Telnyx Voice AI enhances your contact center’s capabilities while reducing operational costs.
Benefits
Improve response times
Deploy voice and chatbots for instant support with AI that responds quickly. Automate answers to frequently asked questions and elevate CX with seamless, human-like interactions.
<2s
Response time for real-time Voice AI interactions.
Instant Deployment
Build intricate workflows as needed, and deploy them practically instantaneously, ensuring minimal downtime for implementation.
<5min
Time to deploy a Call Control workflow in Flow.
Easy-to-use APIs
Our intuitive APIs simplify integration and enhance user experience, ensuring seamless implementation and faster development.
#1
Rated CPaaS platform for usability, G2 Summer 2024.
How it works
- 1
Provision telephony assets across the globe
Port or purchase phone numbers in 140+ countries for global reach and easy regulatory compliance. Utilize our powerful searching and provisioning APIs to find numbers by type, area code, or capability, ensuring seamless integration with your contact center operations.
- 2
Configure AI functionality and reporting
Set up AI applications to manage and control customer interactions with advanced features like speech recognition, media handling, and conferencing. Use our intuitive Mission Control Portal or a powerful REST API to test, deploy, and monitor your AI workflows, leveraging robust debugging and reporting tools.
- 3
Integrate Flow for enhanced conversational AI
Elevate your contact center’s efficiency by integrating Telnyx Flow. Build highly customizable workflows for call control or chatbots, powered by AI to handle customer interactions with speed and precision. From intelligent routing to issue resolution, Flow transforms your contact center into a powerhouse of automated and personalized service.
- 4
Build bespoke AI-powered experiences
Develop advanced AI capabilities in-house with real-time access to live interaction data. Use Voice AI to feed learning models and enable solutions like agent assists, intelligent call routing, and automated voice responses. Leverage our Inference APIs and Flow to create bespoke solutions tailored to your unique business needs, enhancing customer support efficiency.
Products
Next-gen CPaaS tools to support contact center AI
Resources
Build a conversational AI chatbot
Learn step-by-step how to create a low-latency conversational AI chatbot using Telnyx's intuitive tools and APIs.
Intelligent call workflows
Easily configure AI-powered call nodes to automate call handling with customizable workflows, delivering enhanced communication experiences.
Optimize your contact center
Get expert insights on managing and optimizing contact center operations with Telnyx's advanced solutions.
Ready to build something incredible?
FAQ
Contact center AI refers to using artificial intelligence to carry out tasks in contact centers instead of using live agents, with the goal of reducing costs and increasing customer satisfaction.