Use Cases

Contact Center

Automate and optimize call flows within your CRM to better manage customer conversations

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Say goodbye to expensive hardwareEliminate the need for expensive phones and PBX systems. Call directly from your browser or CRM application to lower costs.
A flexible solution that scales with your needsEasily add remote agents, new contact centers, messaging and new phone numbers to help grow volume and expand globally.
Everything in one place for improved productivityIntegrate voice into your existing CRM application so your agents have full call context without switching applications or systems.
How it works

Turn calls into insights

Acquire Phone NumbersPort existing phone numbers or purchase new ones from the Mission Control portal or Numbers API. You can search for numbers within a specific country and area code.
Receive and Analyze CallsCustomer and agent calls appear in your CRM application, so agents have full context when speaking with customers. You can capture data about every call, generate reports to inform business decisions and record calls to use for agent coaching.
Why Telnyx?

Why choose Telnyx to support your calling solution?

Call Quality Assurance

Our purpose-built carrier platform and global coverage mean more reliable, direct call connections.

Granular Control in Real Time

Telnyx APIs enable simultaneous bidirectional data transmission for low latency and interactive control.

Deep Phone Number Inventory

Our massive, spam-free inventory gives you complete flexibility when choosing area codes and numbers.

Media Streaming

Duplicate the media stream to multiple call recipients for real-time call recording and sentiment analysis.

24/7 Support

Our engineers are available around the clock for troubleshooting and support.

Transparent, flexible pricing that scales with you.

Volume Discounts

Automatic discounts are built in so you save more as your usage increases.

Committed Use Discounts

We offer even greater discounts for committed monthly usage.

Explore the Latest Industry Insights

Articles

Products

Elastic SIP Trunking

Set up global connections in minutes through a sophisticated cloud communications platform.

Global Numbers

Search, purchase and provision numbers instantly in our cloud communications platform.

Ready to get started?

Get in touch or start building for free

Easy Setup • 24/7 Support • Secure

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