Build SMS logic into your order status software
Set up triggers in your application to send delivery updates based on GPS location, realtime tracking data, or certain events (e.g., last mile delivery process has started). Purchase an appropriate phone number and connect your logic to our Messaging API, then set-and-forget. You can even support an SMS ordering system via the Telnyx Messaging API.
Your online order tracking software tells Telnyx to send an update
Based on your logic, Telnyx will trigger an SMS or voice notification to your customer to provide valuable information about their order status. This could be anything from an order confirmation to real-time updates about an impending delivery.
Your customers benefit from your last mile delivery software
The customers have a better experience as a result of your timely notifications regarding their home deliveries, which continue to rapidly increase in demand.
Your business captures data for future efficiency
Leverage SMS as a way to collect data for routes (i.e. tagging numbers and creating number pools for each route) to measure KPIs and inform data driven improvements to delivery solutions.
- Explore Messaging API
Messaging API for Order TrackingProgrammatically send order status updates and more to your customers.
- Explore Short Code Numbers
Order Status Short CodeUse a recognizable short code number to send reminders and more to customers and allow them to reply.
- Explore global numbers
Local Numbers for Order TrackingSend last mile delivery notifications to customers from local numbers and allow them to reply.
- Explore Developer Documentation
DOCSMessaging API documentation for order tracking software Telnyx’s Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. If you want to learn how to build order status updates for your customers into your application and service stack, this is the place.
- View tutorial
TUTORIALLearn how to send an order status message programmatically using the Telnyx Messaging API.
- View the documentation
Hosted SMS / Port an existing number for Order Tracking SMSDo you have a toll-free or similar number which you would also like to send and receive order updates from without switching providers? Check out our Hosted SMS documentation.
Frequently Asked Questions about building Order Management Software
By using the Telnyx Messaging API, you can set and forget order status updates, receive replies from customers and more.
Yes! We support hosted SMS for existing numbers including toll-free numbers in the U.S. Check out our Hosted SMS developer documentation for more information.
Yes. If you want to improve your customer experience, you can use our Messaging API to set up 2-way communication with customers.
Anything that requires a tracked delivery or shipment is a great use case for order status SMS (e.g. packages, groceries or even pizza).
If Telynx receives a stop-word reply from an end user, they will automatically be opted out of future sends. You can learn more about this policy here.