Last updated 24 Feb 2025
Real-time communication is essential in business, supporting tasks like customer service, remote collaboration, and virtual events. WebRTC, an open-source technology, empowers businesses to deliver high-quality, low-latency voice experiences directly in web and mobile applications—without requiring additional software or plugins.
As demand for fast, high-quality communication grows, WebRTC provides businesses with the tools to offer smooth and reliable voice experiences that improve how companies connect with customers and employees. However, many businesses are unsure which WebRTC solution best suits their needs. Choosing the right platform is essential for ensuring dependable performance, security, and scalability.
This guide will cover the most important factors to consider when selecting a WebRTC Voice SDK solution and compare some of the top providers, helping you make an informed decision.
When selecting a WebRTC solution, businesses should evaluate factors like:
The best platforms offer robust APIs, strong global infrastructure, and high-quality audio to provide a smooth user experience. Choosing the right platform ensures efficient operations, secure data, and a better user and customer experience.
Here are the top WebRTC solutions available in today’s real-time communication market. The table below provides a high-level comparison of each solution, and after the table, we’ll dive deeper into each product's features and use cases.
Product | Ideal for | Pricing | Latency | Customer Support | Features |
---|---|---|---|---|---|
Telnyx WebRTC | Real-time voice apps needing security, scalability, and low latency | Competitive, pay-as-you-go | Ultra-low latency, private global IP network | Free 24/7 award-winning support | Low-latency, secure, global network. Scalable, easy integration |
Twilio WebRTC Voice SDK | Voice apps requiring customization and security | Pay-as-you-go | Cloud-based, no private backbone | Premium support starts at $250/month | Robust carrier network, encryption, flexible APIs, media server support |
Vonage WebRTC Client SDK | Secure voice solution in enterprise and telehealth apps | Usage-based | Reliable, cloud-based | 24/7 support available on premium plans | Analytics, easy deployment, advanced security, quick setup, multimedia capabilities |
Bandwidth In-App API | Platforms embedding high-quality voice calls | Direct-to-carrier | Low latency, owns network backbone | Enterprise support | SDKs for web, Android, iOS; token-based authentication |
Plivo Browser SDK | VoIP integration for web-based communication systems | Usage-based or monthly plans | Good latency, cloud-based | Enterprise support | High-quality voice, browser compatibility, public SDK |
LiveKit | Customizable real-time audio and video applications | Tiered, including free option | Low latency SFU, customizable deployments | Community-driven support, Slack discussions | Large-scale deployments, real-time interactions |
Jitsi | Secure self-hosted conferencing for privacy-focused organizations | Free and open-source | Low latency but self-hosted scaling required | Community-supported, limited enterprise support | Self-hosted, no usage limits, collaboration tools |
Zoom Video SDK | Branded high-quality voice and video in telehealth and virtual events | Tiered plans, free starter option | Zoom’s proprietary low-latency media network | Business-class support, SLAs for enterprise | Flexible UI, robust infrastructure, high-quality video |
Agora | Voice and video apps for interactive live experiences | Pay-as-you-go | Global SD-RTN network for real-time delivery | Community and ticket-based support | Low-latency, global infrastructure, extensive SDKs |
Daily.co | Quick-to-deploy video and audio features for small businesses | Flexible, usage-based | Optimized WebRTC infrastructure | Highly responsive support team | Fast deployment, encrypted, customizable |
Telnyx’s Voice SDKs, in combination with WebRTC, enable high-quality real-time voice communication across various platforms and programming languages. Telnyx provides distinct solutions tailored to voice communication needs, making it a versatile choice for developers.
The Voice SDK integrates Telnyx’s VoIP services over WebRTC and is supported in four programming languages, providing greater flexibility for developers. Running on Telnyx’s private IP network, the Voice SDK ensures reliable communication by minimizing latency and optimizing performance on a global scale. Easy-to-integrate APIs streamline deployment, while end-to-end encryption meets the highest security standards for industries such as healthcare and finance.
With competitive pricing and 24/7 award-winning support, Telnyx equips businesses with the tools necessary to build secure and scalable systems.
The Voice SDK is ideal for use cases such as customer support, IVR systems, and enterprise telephony, where low latency and reliable voice communication are essential.
Twilio provides powerful APIs that allow developers to embed audio chat in applications. Its platform supports both one-on-one and group interactions, making it suitable for various enterprise-level solutions. Twilio’s WebRTC Voice SDK is developer-friendly but comes at a significant cost premium.
While Twilio offers extensive API documentation, its reliance on public cloud infrastructure results in higher latency and unpredictable quality compared to Telnyx’s private network. Twilio’s pricing is also three times higher than Telnyx’s, making it less attractive for high-volume users.
Twilio provides highly customizable APIs that allow developers to design unique communication experiences. Twilio Video supports both peer-to-peer and media server-based architectures, which can be adapted to different scalability requirements. Built-in encryption and compliance with industry standards ensure privacy and data security.
Twilio's WebRTC solutions are commonly used in financial services, healthcare, and customer service industries, where secure and reliable video communication is critical.
Vonage’s WebRTC solution enables video, voice, and messaging across various applications. With advanced security features and an intuitive platform, Vonage is a trusted choice for businesses integrating WebRTC into complex systems. However, its latency is higher than Telnyx’s due to reliance on cloud-based media servers. While Vonage is more affordable than Twilio, its pricing model remains more expensive than Telnyx’s for real-time voice communication.
Vonage’s WebRTC solution is easily deployable across mobile and web applications. It provides analytics that help businesses monitor performance and user engagement, allowing them to refine their communication strategies. It also ensures that all communications remain secure, which is particularly important for businesses handling sensitive information.
Vonage’s WebRTC solutions are popular among call centers, telehealth providers, and enterprise applications that require reliable and secure communications.
Bandwidth's In-App Calling API leverages WebRTC to enable voice calling directly within applications, eliminating the need for traditional telecom setups. This solution provides high-quality voice communication with minimal latency. However, its complex setup and lack of intuitive developer tools make it less appealing for agile development teams than Telnyx.
Bandwidth’s API facilitates direct voice communication within web and mobile applications and ensures reliable, high-quality voice transmission across different regions. It also offers web, Android, and iOS SDKs, simplifying the integration process. Additionally, it includes features such as token-based authentication to secure communications.
The Bandwidth In-App Calling API is suitable for customer support applications, telehealth services, and any platform that requires embedded voice communication capabilities.
Plivo's Browser SDK enables developers to integrate voice calling capabilities directly into web applications using WebRTC. It supports use cases such as click-to-call, conferencing, and web-based telephony, making it a flexible solution for real-time communication needs. Although it’s an affordable alternative with VoIP integration, it lacks the network optimizations and 24/7 free support that Telnyx offers.
Plivo’s Browser SDK allows high-quality voice transmission directly through supported web browsers. It’s publicly available, which promotes transparency and community contributions. The SDK enhances development efficiency and code reliability. Additionally, it supports major browsers, ensuring a wide reach for web applications.
Plivo’s WebRTC solution is ideal for building web-based call centers, integrating click-to-call features in CRM systems, and developing custom VoIP solutions.
LiveKit is an open-source platform that offers scalable, real-time audio and video communication capabilities. Designed for developers, it provides flexibility and control over the communication infrastructure, making it suitable for various applications. However, it requires extensive setup and doesn’t provide managed services like Telnyx.
LiveKit supports large-scale deployments with multiple participants. It allows for customization and community-driven enhancements. It ensures real-time interactions with minimal delay. Additionally, it provides APIs for various programming languages, making integration easier for developers.
LiveKit is suitable for building custom video conferencing tools, live streaming platforms, and any application that requires real-time communication capabilities.
Agora is a WebRTC provider that specializes in real-time voice, video, and live interactive streaming. Known for its low-latency technology, Agora supports high-quality audio and video interactions, making it ideal for industries such as e-learning and gaming. However, it’s not the best choice for traditional VoIP and enterprise voice solutions.
Agora ensures smooth, real-time experiences for time-sensitive applications. It operates on a global network with distributed data centers to maintain high performance worldwide. Additionally, Agora offers extensive SDKs and APIs that allow for easy integration into web and mobile applications.
Agora’s WebRTC solutions are widely used in telemedicine platforms, interactive live streaming, and education technology, where real-time, face-to-face interactions are crucial.
Daily.co provides WebRTC video and audio APIs with an emphasis on simplicity and speed of integration. This solution is suitable for startups and businesses that need a straightforward WebRTC solution without extensive customization requirements.
Daily.co’s WebRTC platform is designed for quick deployment, making it ideal for companies looking to implement WebRTC rapidly. It allows businesses to adapt the video interface to match their brand and user requirements. Additionally, it ensures that all data is encrypted, which supports secure interactions in compliance with privacy standards.
Daily.co is a suitable solution for startups, small businesses, and collaborative applications that require easy-to-deploy video and audio functionality.
Jitsi is an open-source WebRTC solution that offers video conferencing with enterprise-grade features at no cost. As a free, community-driven project, Jitsi is popular among businesses seeking full control over their WebRTC implementation. However, it requires extensive setup and doesn’t provide managed services like Telnyx.
Jitsi offers a self-hosted option for businesses that prioritize data ownership and control. Unlike many paid platforms, Jitsi doesn’t impose usage restrictions, making it ideal for high-usage applications. It also supports various integrations, including collaboration tools such as Slack and Microsoft Teams.
Jitsi is commonly used by organizations that need to maintain privacy, including government agencies, educational institutions, and open-source advocates.
Zoom’s Video SDK enables developers to incorporate Zoom’s video and audio functionality into their applications. Built on Zoom’s robust infrastructure, this SDK provides high-quality video conferencing without requiring the Zoom app interface, offering flexibility for custom use cases.
The Zoom Video SDK allows full control over the user interface, making it ideal for branded experiences. With Zoom’s extensive global infrastructure, the SDK supports applications with high user volumes. Additionally, because it’s built on Zoom’s proprietary technology, the SDK ensures high-quality video experiences.
The Zoom Video SDK is commonly used in telehealth, virtual events, and online learning, where high-quality, scalable video is a priority.
Choosing a WebRTC solution that’s tailored to your business can improve user engagement, streamline collaboration, and support reliable real-time communication. Now that you’ve explored some of the top WebRTC solutions, it’s time to identify the one that best aligns with your goals and technical requirements.
Selecting the right WebRTC platform is essential for building reliable real-time communication into your applications. Whether you opt for open-source solutions like Jitsi or enterprise-grade platforms like Agora and Twilio, each offers distinct features to help businesses improve user engagement and operational efficiency. The right choice can impact how your organization connects with customers and handles internal collaboration.
Telnyx offers developer-friendly WebRTC solutions designed for high-quality, low-latency audio communications. Our solution is backed by a carrier-grade global network and robust APIs, providing scalability, security, and exceptional performance. Telnyx simplifies integration with our WebRTC Voice SDKs for JavaScript, React, iOS, and Android, enabling click-to-call, conferencing, and number masking. Additionally, our Voice API supports advanced features like push notifications, text-to-speech powered by Amazon Polly, call queues, and call recording.
With Telnyx, businesses can rely on 24/7 expert support and a secure, compliant infrastructure to meet the demands of industries like healthcare, finance, and customer service. Our developer guides make embedding real-time communication features into your web and mobile applications easy, ensuring seamless and efficient implementation.
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