Learn how Bicom Systems and Telnyx are helping customers all across the world transition from the PSTN to VoIP.
Global telecommunications networks are phasing out physical legacy infrastructure in favor of IP-based communications. But for some businesses, the new technology and compliance practices that come with transitioning to Voice over Internet Protocol (VoIP) systems can be intimidatingly complex.
The cost of maintaining physical infrastructure coupled with the notoriously inflexible nature of copper wire telephone lines has caused many countries to rethink their dependence on the Public Switched Telephone Network (PSTN). While this shift toward internet-based calling began in the 1990’s, it has steadily gained momentum since the emergence and broad global adoption of smartphones. Now, countries worldwide are decommissioning their physical telephony infrastructure, such as Australia and the United Kingdom who have committed to decommissioning their PSTN networks altogether by 2025.
As most of the western world begins to minimize investment in the PSTN, it is more important than ever to start thinking about making the switch to VoIP for your voice communications.
VoIP offers flexible calling plans, access to local numbers in geographies all across the world and additional number features–all at a cheaper cost than maintaining legacy systems associated with fixed-line communications.
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VoIP has many benefits for the end-user, but it also has a number of unique selling points for resellers. Whether you are a large company or a small business, the same benefit applies: cost savings. On-premise PBX (private branch exchange) has its prospects, but for most use cases, cloud PBX is the way to go.
It may be a surprise that moving away from the PSTN and expanding globally can be done in a cost-effective manner. How? There are two main reasons:
The equipment needed to support fixed-line communications is often costly to set up and maintain. With IP-based systems, no hardware is required other than a computer and an internet connection, allowing you to scale trunks up and down as you need at little-to-no cost.
In addition, communications providers that offer international service enable you to buy numbers and minutes without the hassle of managing multiple vendor relationships and contracts for each new country or region–saving valuable time and money.
Access markets all across the world with Bicom Systems and Telnyx. Through our partnership, we make it easier for businesses to scale their communications globally with a suite of self-service tooling for number search and provisioning, SIP Trunk creation and management, debugging and QoS reporting. Telnyx offers Bicom Systems customers PSTN Replacement in over 30 countries, including key markets such as the U.S., Australia, the U.K. and the Netherlands.
To learn more about Bicom Systems and Telnyx and how we can help you expand your global offering, check out our webinar below –the first in our new series, “Expanding global connectivity.”
What does “Call Ruby” mean? It can refer to contacting Ruby Receptionists or placing a voice call from a Ruby-coded application. Many teams pair voice with SMS versus MMS follow-ups to share confirmations or media after the call.
How do I contact Ruby customer support? You can reach Ruby through its official phone number, email, or mobile app, which lists current hours and response options. Check Ruby’s help center or account portal for the most accurate details.
What is the Ruby app? The Ruby app often means the mobile app customers use to manage a virtual receptionist account, not the Ruby programming language. When teams mention a Ruby app for web development, they usually mean Rails, which can integrate MMS messaging for rich media notifications.
What is the best AI answering service? The best choice depends on volume, latency, integrations, compliance, and how cleanly the agent hands off to humans. If you plan multi-recipient follow-ups after a voice interaction, the difference between MMS group and broadcast messaging matters for privacy and delivery.
How much does Ruby answering service cost? Pricing is typically tiered by monthly receptionist minutes, with overage rates if usage exceeds your plan. Check Ruby’s current pricing page for exact tiers and included features.
Is Ruby an AI answering service or a live receptionist? Ruby is known for live receptionists and may include automation, but it is not a purely AI-only agent. Review scripting, routing, and handoff options to ensure the experience fits your brand.
Can developers place calls or send follow-ups using Ruby? Yes, you can build call flows in Ruby and trigger post-call messages through APIs. If you need to include images or videos in those follow-ups, an MMS API ensures media is delivered within the message.
