Insights & Resources

On demand call recording

Telnyx is excited to introduce on demand call recording for inbound and outbound calling.

Josh Whitaker
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Telnyx is excited to introduce native cloud recording for inbound and outbound calling. You can now preserve important conversations, capture benchmarking metrics, stay in compliance and avoid future liability through the same convenient Mission Control portal or programmatically with the Telnyx API.

The advantage of Telnyx on demand call recording

High quality

Recording calls is a standard practice among call centers, sales teams and regulated industries, but bolt-on solutions can be low quality or difficult to integrate with your other systems. Telnyx adapted our granular call handling to offer native call recording that writes audio directly from endpoint to long term storage.

Configurable

Configure Telnyx to record inbound calls, outbound calls or both using number and outbound profile settings. Use your existing setup—enable recording for specific departments, teams or individuals—or pair call recording with call routing for even more granular configurations.

Integrated

Call recording is fully accessible via API: Configure settings and find, manage, download and delete recordings. Integrate call recordings into your existing applications for a seamless call experience from origination to conversation to record.
Get better-quality recording on the call platform you’ve built out to specification.

Features of Telnyx call recording

We worked closely with existing customers to build a call recording product aligned with your needs.
  • Specs
    • Automated
    • High quality audio
    • .MP3 or .WAV file format
    • Flexible configuration
    • Single or dual channel recordings
    • Start recording at ring or at answer
  • Storage
    • Immediately available
    • Long term retention
    • Time-stamped and searchable

Use cases for Telnyx call recording

Call recording improves transparency and customer experiences. You or your clients may want to record calls for the following reasons:
Monitoring
  • Quality assurance
  • Process or script adherence
Improvement
  • Training and coaching
  • Call analysis or benchmarking
  • Lead scoring
Precaution
  • Dispute resolution
  • Legal compliance

Enable call recording with Telnyx

Here's how you can enable call recording in our portal: ### Inbound

Outbound

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