Insights and Resources • Last Updated 9/10/2023

Industry Reviews Compare Telnyx with CPaaS Providers

We've gathered verified user reviews from G2 and SourceForge, and industry analyst reports from IDC to help you make a decision.

By Odhran Reidy

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Choosing a CPaaS provider can seem impossible.

It's not you — cloud communications is an industry with serious competition and tech-heavy subject matter. That combination makes it hard to stack competitors up side-by-side when everyone gives the same feature a different name. It's just really hard to compare apples to apples.

That's why our customers put their trust in other customers, and in highly-specialized industry analysts. They trust these experts when they say that we're the best option for a lot of businesses looking to build communications for their future.

Let's break it down:

What do users on review sites like G2 and SourceForge think of Telnyx?

"Experto Crede"Latin, "Believe in one who has had experience in the matter" (E. Cobham Brewer, 1898).

If you're trying to make a buying decision that will affect your team and your business, the experience of others can give you peace of mind. Review platforms aggregate reviews of tools like Telnyx and our competitors, from verified customers and users, independently of the tool providers themselves. This means that they are a trustworthy source of users' real experiences with these tools.

One of these platforms is G2, where users have left over a million reviews on business software. Telnyx was named a market leader in G2's Spring 2021 report, winning out over CPaaS players like Twilio, Bandwidth, Vonage, MessageBird, Plivo and Thinq in several categories. Customers think we have a better quality of support than all of these providers, with 96% of customers showing satisfaction in this area. Some 97% of customers are satisfied at how easy it is to do business with Telnyx, the highest score among those aforementioned big players. And a whopping 98% of customers say that our product is going in the right direction - more than any of our competitors.

You can read our full redux of this data—and more key data points like ease of use, ease of setup, and return on investment—in our downloadable guide.

But what if you're not a business decision maker? If you're a coder looking to build communications into your service or application, you should look to communities with a greater developer focus. Sourceforge is one such platform, and they recently named Telnyx a Top Performer for Spring 2021 based on user and developer reviews that place us in the top tenth percentile of over 60,000 products listed on the platform.

"In recent months, Telnyx has grown to be among the most reviewed and highest-rated cloud communications platforms in the SourceForge community. It's a testament to their developer-first approach to building communications, and their outstanding dedication to supporting their customers."Logan Abbott, President,

What do expert industry analysts think of Telnyx?

Business software can be complex - especially when it comes to API-enabled communications. It's a big decision to make for a lot of businesses, and making the wrong choice can cost huge amounts of money and lots of implementation pains down the line. That's why a huge number of businesses trust expert industry analyst firms to compare, contrast and report on business tools.

In the communications space, Telnyx was recently named as a Major Player in the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment (doc #US46746221, May 2021).

According to the report, "CPaaS platforms require deep internetworking with carriers and distributed intellectual property (IP) and cloud assets to deliver quality voice calls and messages." The report adds that customers should consider Telnyx when "your company requires a reliable API platform available in major metro markets around the world as well as stress-free access to round the clock support."

"Telnyx has its own global IP backbone, with licensed carrier status in the US, Canada, and 20+ other international markets. This, coupled with its Tier-1 partnership access to 130+ other countries, and its private fiber backbone, make it a major player in the CPaaS market for customers worldwide seeking reliable access to carrier-grade communications."Courtney Munroe, Research Vice President, Worldwide Telecommunications Research at IDC

What do ad-hoc user comments made on social media say about Telnyx?

What will you think of Telnyx?

If you're in the market for cloud communications, we've got you covered. Sign up for an account to test out the platform (no credit card required).

Not convinced by our user and analyst reviews? Our team of communications experts can help you find the right solution for your communications needs. Get in touch today.

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