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Telnyx's Operator Connect offering is expanding significantly. Full details below.
Telnyx Operator Connect for Microsoft Teams is expanding its geographic footprint significantly, bringing enterprise-grade voice connectivity to users in more than 50 countries worldwide. For organizations running Microsoft Teams as their primary communications platform, this expansion fundamentally changes what's possible for global voice deployments.
Operator Connect is Microsoft's managed framework that allows certified operators like Telnyx to connect directly to Teams' calling infrastructure — without the complexity of traditional Direct Routing configurations. Users get a native calling experience inside Teams, while IT administrators retain centralized management and visibility.
With Telnyx's expansion to 50+ countries, enterprise Teams deployments can now:
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This is a particularly meaningful development for multinational organizations that have struggled to unify their Teams voice infrastructure across regions — previously requiring separate carrier relationships in each country.
Telnyx's 50+ country Operator Connect coverage spans every major business region:
North America: United States, Canada, Mexico
Europe: United Kingdom, Germany, France, Netherlands, Belgium, Spain, Italy, Sweden, Norway, Denmark, Finland, Switzerland, Austria, Poland, Czech Republic, Portugal, Ireland, and more
Asia-Pacific: Australia, New Zealand, Singapore, Japan, Hong Kong
Latin America: Brazil, Colombia, Chile, Argentina, Mexico (listed above)
Middle East: Israel, UAE
Full country availability is listed in the Telnyx Operator Connect product page. Coverage continues to expand quarterly.
Getting started with Telnyx Operator Connect in new countries is straightforward for existing Teams administrators:
For organizations new to Telnyx Operator Connect, the onboarding process typically takes less than a day for an initial country deployment. Telnyx's enterprise team provides dedicated onboarding support for complex multi-country rollouts.
Expanding voice infrastructure to new countries comes with regulatory obligations that vary significantly by jurisdiction. Telnyx's Operator Connect expansion accounts for these requirements:
Telnyx differentiates from other Operator Connect providers through its owned global IP network — rather than reselling capacity from third-party carriers, Telnyx controls its own infrastructure across key interconnection points worldwide. This translates into:
Learn more about Telnyx Operator Connect and explore how the 50+ country expansion can simplify your global Teams voice infrastructure.
Telnyx is proud to announce the addition of 35 new countries to its Operator Connect offering, bringing our total number of supported locations to 43.
On top of the above, we're also launching competitive pricing Bundles and powering it all with our own MS-certified Session Border Controller.
Read on for tips on getting started as well as a full list of supported countries.
You can use our guide to get started with Operator Connect yourself. To begin, you’ll need a Portal account and the appropriate Microsoft Teams licenses.
We’ll continue to increase our Operator Connect coverage as part of our mission to simplify global telecommunications access. Coming soon: APAC and additional LATAM countries!
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Can WebRTC be HIPAA compliant? WebRTC encrypts media in transit, but HIPAA compliance depends on the full implementation, including secure signaling, authentication, audit logging, and a Business Associate Agreement. Teams must manage PHI carefully, obtain consent, and enforce strict access controls and retention policies.
Which cloud platform is best for healthcare WebRTC? The best choice depends on existing systems, budget, regional needs, and compliance goals, and AWS, Azure, and GCP all offer viable HIPAA-ready patterns. Many teams pair their chosen cloud with communications APIs to handle real-time signaling, media relays, and EHR or CRM integrations.
How does WebRTC support the four types of telehealth? WebRTC powers live video visits and can carry data channel exchanges, while asynchronous education and instructions often use MMS messaging for non-PHI outreach. Remote patient monitoring can trigger real-time escalation to a WebRTC visit, and mHealth apps embed it to connect users with clinicians when needed.
What bandwidth and latency do WebRTC telehealth sessions require? Plan for 300–500 kbps per stream for voice and SD video, and 1–2 Mbps for HD with stable upload. Target round-trip latency under 150 ms and jitter under 30 ms to keep conversations natural.
How should healthcare teams handle recording and consent in WebRTC visits? Always obtain explicit consent and show clear indicators, then record server-side or via secure client capture to limit PHI exposure. Encrypt stored recordings, restrict access by role, and align retention with policy and state two-party recording laws.
How can SMS and MMS complement WebRTC in healthcare workflows? Use SMS for scheduling and logistics and send visual prep or post-visit materials via MMS, and one-to-many notifications should follow broadcast messaging patterns to protect recipient privacy. Keep clinical specifics out of consumer messaging unless policy and consent clearly permit it, and route sensitive issues back into the secure telehealth session.
