Operator Connect via Telnyx now in over 40 Countries

Telnyx is proud to announce the addition of 35 new countries to its Operator Connect offering, bringing our total number of supported locations to 43.

On top of the above, we're also launching competitive pricing Bundles and powering it all with our own MS-certified Session Border Controller.

Read on for tips on getting started as well as a full list of supported countries.

Getting started

You can use our guide to get started with Operator Connect yourself. To begin, you’ll need a Portal account and the appropriate Microsoft Teams licenses.

Notes

1. If you are considering provisioning >500 seats, we recommend speaking with a Telnyx expert to optimize your setup.
2. To find out which Bundles are available in your location(s), check out the Bundles section in the Telnyx Portal.
3. Telnyx also supports Direct Routing, the setup guide for that is here.

List of countries and locations supported

North America (NORTHAM):

• Canada
• United States

Europe, Middle East & Africa (EMEA):

• Albania
• Austria
• Belgium
• Bosnia
• Bulgaria
• Czech Republic
• Cyprus
• Denmark
• Estonia
• Finland
• France
• Georgia
• Germany
• Greece
• Croatia
• Hungary
• Ireland
• Israel
• Italy
• Lithuania
• Luxembourg
• Latvia
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Serbia
• Sweden
• Slovenia
• Slovakia
• Spain
• South Africa
• Switzerland
• United Kingdom

Latin America (LATAM):

• Argentina
• Brazil
• Chile
• Mexico
• Puerto Rico
• US Virgin Islands

Upcoming Locations

We’ll continue to increase our Operator Connect coverage as part of our mission to simplify global telecommunications access. Coming soon: APAC and additional LATAM countries!

FAQ

What is WebRTC and why is it useful for healthcare? WebRTC is an open standard that lets browsers and mobile apps stream real-time audio, video, and data without plugins, which makes virtual visits and triage simple to launch. It supports secure, interactive care experiences while avoiding complex installs for patients and clinicians.

Can WebRTC be HIPAA compliant? WebRTC encrypts media in transit, but HIPAA compliance depends on the full implementation, including secure signaling, authentication, audit logging, and a Business Associate Agreement. Teams must manage PHI carefully, obtain consent, and enforce strict access controls and retention policies.

Which cloud platform is best for healthcare WebRTC? The best choice depends on existing systems, budget, regional needs, and compliance goals, and AWS, Azure, and GCP all offer viable HIPAA-ready patterns. Many teams pair their chosen cloud with communications APIs to handle real-time signaling, media relays, and EHR or CRM integrations.

How does WebRTC support the four types of telehealth? WebRTC powers live video visits and can carry data channel exchanges, while asynchronous education and instructions often use MMS messaging for non-PHI outreach. Remote patient monitoring can trigger real-time escalation to a WebRTC visit, and mHealth apps embed it to connect users with clinicians when needed.

What bandwidth and latency do WebRTC telehealth sessions require? Plan for 300–500 kbps per stream for voice and SD video, and 1–2 Mbps for HD with stable upload. Target round-trip latency under 150 ms and jitter under 30 ms to keep conversations natural.

How should healthcare teams handle recording and consent in WebRTC visits? Always obtain explicit consent and show clear indicators, then record server-side or via secure client capture to limit PHI exposure. Encrypt stored recordings, restrict access by role, and align retention with policy and state two-party recording laws.

How can SMS and MMS complement WebRTC in healthcare workflows? Use SMS for scheduling and logistics and send visual prep or post-visit materials via MMS, and one-to-many notifications should follow broadcast messaging patterns to protect recipient privacy. Keep clinical specifics out of consumer messaging unless policy and consent clearly permit it, and route sensitive issues back into the secure telehealth session.