Operator Connect

If you are unable to use a Basic or Standard Bundle, you can instead pay the Local Number fee plus applicable PAYG rates. In the US & Canada, a monthly emergency services surcharge applies, which you can find on the appropriate SIP Rates page under "Emergency calling."

Microsoft Teams is a collaborative business communications platform that is used by over 200 million people. The platform offers video conferencing, file storage, workplace chat and application integration.

Microsoft Teams Phone is a suite of solutions which allows administrators to enable telephony for their Teams users. It includes Teams Calling Plans, Operator Connect and Direct Routing.

Operator Connect allows Microsoft Teams users to make and receive phone calls using the Teams app. Operator Connect can be easily set up and managed through the Microsoft Teams admin center, which can save your company time and resources compared to managing a separate phone system.

Yes! Direct Routing is a way to connect your Microsoft Phone System to the Public Switched Telephone Network (PSTN). Through Direct Routing, Microsoft Teams can be used as your primary business telephony solution, eliminating the need for a PBX phone system.

There are many benefits to using Telnyx with Microsoft Teams, including cost reduction, increased call quality and easy set up, along with greater control over your number porting and call routing.

The amount your company will save by implementing Direct Routing will vary from business to business, and is dependent on call volume, call routing and geography. In general businesses will see a savings of up to 40% over the Microsoft Teams Calling Plans. For more accurate pricing please get in touch.

Our Direct Routing for Microsoft Teams is live in the Mission Control Portal. If you’re a new customer you can sign up to the self-service portal as a new user so you can test it out for yourself. Then, head on over to our Developer Center where you’ll find our Direct Routing configuration guide.

Refer to the detailed guide available on this Support page.

Yes, this is possible with Teams Phone options such as Direct Routing, Operator Connect or Teams Calling Plans.

Teams Phone is required to have a phone number associated with your Teams account that can make and receive calls. This is typically included with a Teams Phone or Microsoft 365 E5 license.