Bicom Systems and Telnyx self-service voice & debugging

Voice communications can be complicated–especially as organizations and people become more distributed. In 2023, companies will need to be able to keep their voice communications flexible, and that means having complete control over DIDs and SIP connections. Bicom Systems and Telnyx have partnered to empower MSPs and resellers to effectively manage their telephony systems, without having to wait on support agents and tickets.

Take control over your migration

When number porting and connection set-up is in the hands of onboarding agents and support staff, it can often leave you in the dark. If something goes wrong–how do you know? What systems do you have access to that can help you understand the root of the issue, or give you an estimate of updated cutover dates?

At Telnyx we believe you should have visibility into something as important as migration and connection creation. We have added a number of helpful products and features to give you complete control over your telephony–via our intuitive UI or next-gen APIs.

When you partner with an experienced provider like Bicom Systems, they do all the heavy lifting for you. Providers are equipped with teams of expert engineers ready to prevent and solve issues as they arise or before they occur. That way, resellers and MSPs can focus on what they do best: selling.

Fully transparent porting

FastPort was developed to help customers adequately plan and execute port-ins and the often-complex porting process. In just a few clicks, users can check customer service record (CSR) validation, schedule cutover times, make edits to requests and track port status.

FastPort helps take the stress out of porting by giving you complete transparency at each stage of the process through the Mission Control Portal or via API.

Scale your voice service on demand

Over the past 3 years, we’ve seen that demand on voice services can change in an instant, and organizations need to be able to respond to that shift in record time. Unlike traditional telephony providers, Bicom Systems and Telnyx don’t limit the number of channels and connections. This facilitates easier scalability rather than being dependent on legacy systems and infrastructure.

Telnyx enables businesses to scale voice capacity on demand in the Mission Control Portal. Our multi-cloud, global infrastructure–combined with our deep number inventory–gives customers the flexibility required to manage a next-gen system of communications.

Voice prioitization at Bicom Systems starts when you build your virtual foundation. SERVERware is the only virtualization platform tailored to hosting telephony and unified communications in the cloud. The platform is dedicated to prioritizing voice and is 100% scalable to fit the needs of any business.

Efficient voice debugging

Waiting hours to be connected to support just to give basic call information and open a ticket should be a thing of the past. It creates both operational inefficiencies and poor customer satisfaction as the end user waits for answers to issues that can have a big impact on their business.

Telnyx has developed a suite of debugging tools that live in the Mission Control Portal to help our users get from issue → resolution, faster. They include:

• CDRs for customers to see information on every call made on the Telnyx network
• An advanced SIP Debugging tool that allows users to export call flows in PCAP or txt format for advanced packet inspection
• QoS reports that enable account owners to inspect each RTP stream of the call to understand where issues lie and how these issues might be affecting call quality.

As a carrier, Telnyx can help Bicom Systems customers self-serve on issues–across porting, connection set-up and call quality–for improved time to resolution, decreased downtime and an elevated customer experience.

On top of the debugging tools that live in the Telnyx Mission Control Portal, Bicom Systems has a toolbox of its own:

• STIR/SHAKEN: Call Signing to help reduce fraudulent robocalls and illegal phone number spoofing
• CDR and CDR Partitioning: A template for database partitioning that you can archive for a selected time.
• Provisioning Device Certification Validation: The PBXware implementation of mTLS (Mutual TLS verification) verifies the client (device) certificate on the server side by taking the manufacturer’s root CA (Certificate Authority) and building a trust store on the server side.

Interested in learning more?

Gain access to markets all across the world with Bicom Systems and Telnyx. Through our partnership, we are making it easier for businesses to scale their communications globally with our suite of self-service tooling for number search and provisioning, SIP trunking creation and management, debugging and QoS reporting. Telnyx offers Bicom Systems customers PSTN Replacement in over 31 countries around the world, including key markets such as the US, Australia, the UK and the Netherlands.

To learn more about the Bicom Systems and Telnyx partnership and how we can help you expand your global offering, reach out to a member of our team today!