What Does the Future of Healthcare Communications Look Like?
Articles - 2 min read

What Does the Future of Healthcare Communications Look Like?

Global healthcare costs are on the rise, with Deloitte projecting an annual increase of 5.4% — an estimated USD $10 trillion by 2022. Americans alone are expected to make up around 40% of that total.

And yet, the healthcare industry is still heavily reliant on legacy systems, with providers often using outdated and ineffective methods of communicating with patients and staff. But the industry is edging toward change, emphasizing patient engagement as a central aspect of patient care.

This transition requires healthcare providers to leverage popular communication channels like SMS messaging to reduce costs and improve patient experiences. And the healthcare applications are many, from sending appointment reminders and aftercare instructions to capturing patient feedback.

Healthcare SMS by the Numbers


Your everyday text messaging solutions just won’t cut it when dealing with protected health information (PHI). In fact, HIPAA regulations do not allow PHI to be sent via SMS unless it is transmitted over a secure channel (though not all providers comply with this regulation).

But, when implemented properly using a secure SMS platform, healthcare text messaging is the most effective channel for improving patient outcomes.

To find out more about healthcare SMS regulations and best practices, read the eBook: The Future of Healthcare Communications.

*Sources: 1 2 3
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