Use Case

AI and voice analytics


Access valuable insights in real time

Artificial Intelligence (AI) and voice recognition technology can be used to analyze, process and identify patterns in real-time communications to identify customer needs, detect customer sentiment and emotion and recognize customer intent. Implementing AI and voice analytics can help businesses gain a deeper understanding of customer behavior to improve customer service quality, increase customer satisfaction and optimize marketing and sales strategies. AI and voice analytics can also be used to detect fraud and security threats, as well as to automate customer service tasks.


Low-latency communications

With points of presence (PoPs) in 10+ global locations, choose to anchor your call media to the closest point for fast media access—wherever you are.


Global PoPs

Control your voice with next-gen APIs

Carrier-grade porting, number provisioning and monitoring tools make migration to Telnyx a breeze and help you gain complete control over your telephony for fast ROI.


Most implementable CPaaS platform, G2 Winter 2023

How It Works
  1. 1

    Port or purchase your numbers

    Carrier-grade porting gives you complete transparency over your migrations. If you’re looking for a new number you can search and order in the portal, or use our Numbers API to automate the process.

  2. 2

    Integrate voice into your application

    Build compliant, secure, high-quality voice services into your application on our private global network. Instantly improve your call quality.

  3. 3

    Easily implement smart features

    Choose to add features like text-to-speech, real-time media forking and programmable recording to increase efficiency and customer satisfaction.

  4. 4

    Scale your voice service globally

    Expand to new markets through provisioning and porting numbers in new countries on demand in the portal or via API. Communicate with the world on your terms.


Every telephony feature you've ever wanted, all via API.

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    Speech-to-text transcription

    Turn on real-time speech-to-text transcription from live calls with one API command.

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    Call transcription benefits

    Learn about the benefits of call transcription and how you can use this technology to make your business more effective.

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    Use call insights and metrics to improve CX

    Gain actionable call insights from real-time analytics, call data and reporting to improve customer experience.

Ready to build something incredible?

Artificial intelligence (AI) refers to the development of computers to automate tasks that would previously have required human input. AI can be used to carry out voice service like language interpretation and speech recognition.