Build automated appointment reminder logic into your application
Set up triggers in your application to send appointment reminders at specific times (e.g., 24 hours before an appointment). Connect this to the set-and-forget Telnyx Messaging API.
Trigger client appointment reminders on demand
Based on your configured logic, Telnyx will trigger an SMS or voice notification to your customer to notify them about an upcoming appointment.
Capture responses to text reminders
Customers can confirm or reschedule the upcoming appointment by replying to the SMS, clicking a link, replying verbally on the call or inputting digits. You can process this information and schedule callbacks as needed.
- Explore SMS API
Appointment Reminders Messaging APIProgrammatically send text reminders and more to your customers.
- Explore Global Numbers
Global Numbers for Appointment RemindersSend friendly reminders to customers from local numbers and allow them to reply.
- Explore Alphanumeric Sender ID
Alphanumeric Sender ID for RemindersSend reminders to global customers from a recognizable name using letters and/or numbers.
- Explore Short Code Numbers
Short Code for Appointment RemindersUse a recognizable short code number to send reminders and more to customers and allow them to reply.
- View Code Tutorial
Code Tutorial: build SMS appointment reminder support in 15 minutes
- Learn more
VIDEO TUTORIAL: build an SMS appointment reminder applicationWatch this five minute tutorial to learn how to send appointment reminders with the Telnyx Messaging API.
- View Messaging API documentation
Messaging API documentation for appointment remindersTelnyx’s Messaging API supports SMS messages and MMS from 10DLC, toll free numbers, mobile and more. If you want to learn how to build automated reminders for your customers into your application and service stack, this is the place.
Frequently Asked Questions about building Automated Appointment Reminders
This depends on your setup and what the messages contain. Since SMS usually lacks end-to-end encryption, HIPAA compliance can be challenging. Check out our guide on this topic for more information.
Use the Telnyx Messaging API to set up automated text reminders in your existing application. It's worth noting that appointment reminders should ideally contain minimal personal information due to HIPAA considerations.
Use a 2-way-capable SMS number (such as local or 10DLC) and include logic for inbound messages via a webhook from the Telnyx API. For example, if a customer replies “Y,” your application can flag them as confirmed. Check out this guide for more info.