About
Call Whisper
Inbound call whisper enhances agent efficiency by providing context for better conversion rates, seamless campaign integration, and optimized performance tracking. The Telnyx Voice API makes building call whisper a breeze, while the Mission Control Portal makes it easy to monitor your usage, spend and call quality.
Benefits
Set up in minutes
Simple XML-based scripting allows you to create custom call flows with intuitive syntax. Or, use our powerful REST API for real-time responsive call flows.
5min
Time to build your first XML-based voice app with TeXML
Get expert service and support
Our award-winning support teams have direct troubleshooting access to our private network infrastructure and in-depth knowledge of our APIs for faster resolutions.
#1
Rated CPaaS platform for customer results, G2 Winter 2023
- 1
Find local numbers in our deep inventory
Telnyx continues to expand its global PSTN replacement offering with fully-featured VoIP in 30+ countries. Use the Mission Control Portal to search and order the numbers the numbers you need. Automate the porting process with porting APIs—even with international numbers—to get started faster.
- 2
Set up campaigns
After purchasing or porting numbers, you can assign a different automated prompt for each campaign with TeXML or Voice API.
- 3
Receive and route call
When a customer sees your ad and calls the number, your application can route that call to the next available agent passing on the call context and state as needed.
- 4
Provide context with a call whisper
Before connecting the call, your agent hears an automated voice prompt telling them which campaign the customer is calling about.
Products
Meet your customers where they are
Resources
Build a custom call flow
Follow our tutorial to build a call flow application using the Telnyx Voice API, TeXML and the Python AIOHTTP library.
Watch: building an IVR with the Telnyx API and Ruby SDK
Streamline your customer experience and increase satisfaction with an Interactive Voice Response system, built with our Ruby SDK.
How can answering machine detection help you?
Make the most of your contact center with premium answering machine detection from Telnyx.
Ready to build something incredible?
FAQ
An Inbound Call Whisper is a feature used in call centers that plays a short, pre-recorded message to the agent before they connect with the caller. This message provides the agent with relevant information about the caller’s background or the purpose of the call, enabling them to tailor their approach to improve conversion rates and customer satisfaction.