Use Cases

Inbound Call Whisper

Give your agents an audible pre-call heads up about who’s calling to deliver a better experience.
  • Improve conversion

    Provide agents with more context for better conversion rates.
  • Drive efficiency

    Enable agents to seamlessly work across multiple campaigns.
  • Optimize activity

    Track performance of agents or campaigns and optimize based on insights.

How it works

Give your agents context

Acquire numbers and set up campaigns

Port existing phone numbers or purchase new ones from the Mission Control Portal or Numbers API. You can assign a unique number and set up a different automated prompt for each campaign.

Receive and route call

A customer sees your ad and calls the number. Your application routes the call to the next available agent.

Provide context with a call whisper

Before connecting the call, your agent hears an automated voice prompt telling them which campaign the customer is calling about.

Questions on setup? Talk to our experts

Everything you need to build inbound call whispers with Telnyx

  • Quickstart guides
  • Easy-to-follow tutorials
  • SDKs in your preferred language
  • API reference docs

Explore the Docs

Choose Telnyx for our global, scalable voice API.

  • Call Quality Guarantee
    Our unique carrier infrastructure means more reliable, direct call connections.
  • Deep Number Inventory
    We give you infinite choice and flexibility with phone numbers in over 60 countries.
  • Granular Control
    Leverage simultaneous bidirectional data transmission for interactive command and control.
  • Media Streaming
    Duplicate and deliver the media stream to multiple recipients in real time.
  • Unparalleled 24/7 Support
    Our team of in-house engineers is available around the clock.

Ready to Get Started?

Questions on setup? Talk to our experts