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About

Call Whisper

Agent takes call at contact center
About

Inbound call whisper enhances agent efficiency by providing context for better conversion rates, seamless campaign integration, and optimized performance tracking. The Telnyx Voice API makes building call whisper a breeze, while the Mission Control Portal makes it easy to monitor your usage, spend and call quality.

Benefits

Set up in minutes

Simple XML-based scripting allows you to create custom call flows with intuitive syntax. Or, use our powerful REST API for real-time responsive call flows.

5min

Time to build your first XML-based voice app with TeXML

Get expert service and support

Our award-winning support teams have direct troubleshooting access to our private network infrastructure and in-depth knowledge of our APIs for faster resolutions.

#1

Rated CPaaS platform for customer results, G2 Winter 2023

How it works
  1. 1

    Find local numbers in our deep inventory

    Telnyx continues to expand its global PSTN replacement offering with fully-featured VoIP in 30+ countries. Use the Mission Control Portal to search and order the numbers the numbers you need. Automate the porting process with porting APIs—even with international numbers—to get started faster.

  2. 2

    Set up campaigns

    After purchasing or porting numbers, you can assign a different automated prompt for each campaign with TeXML or Voice API.

  3. 3

    Receive and route call

    When a customer sees your ad and calls the number, your application can route that call to the next available agent passing on the call context and state as needed.

  4. 4

    Provide context with a call whisper

    Before connecting the call, your agent hears an automated voice prompt telling them which campaign the customer is calling about.

Products

Meet your customers where they are

See all products
Resources
  • Build a custom call flow

    Follow our tutorial to build a call flow application using the Telnyx Voice API, TeXML and the Python AIOHTTP library.

    Explore docs
  • Watch: building an IVR with the Telnyx API and Ruby SDK

    Streamline your customer experience and increase satisfaction with an Interactive Voice Response system, built with our Ruby SDK.

    Watch tutorial
  • How can answering machine detection help you?

    Make the most of your contact center with premium answering machine detection from Telnyx.

    Read article

Ready to build something incredible?

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FAQ

An Inbound Call Whisper is a feature used in call centers that plays a short, pre-recorded message to the agent before they connect with the caller. This message provides the agent with relevant information about the caller’s background or the purpose of the call, enabling them to tailor their approach to improve conversion rates and customer satisfaction.

An Inbound Call Whisper is a feature used in call centers that plays a short, pre-recorded message to the agent before they connect with the caller. This message provides the agent with relevant information about the caller’s background or the purpose of the call, enabling them to tailor their approach to improve conversion rates and customer satisfaction.

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