We're updating the format of the `call_control_id` parameter that's associated with Voice API calls.

Phone calls made or answered using our Voice API are identified using the `call_control_id` parameter returned by our API. 

Until now, this parameter has taken the format of a UUID, for example `e0209774-f131-11ec-aadf-02420a0de568`. After this change has taken effect, the `call_control_id` parameter will have a new format, starting with `v3:` followed by a string of 54 randomly-generated alphanumeric characters, for example `v3:hhMGgm44EjgAss3mLDeF6W2er2HpHcYFp7mMR8eLwqdzYISO5KY6Dg`.

This change will take effect on __Tuesday, August 2, 2022, at 17:00 UTC__.

If your Voice API applications use the `call_control_id` parameter to identify and manage calls, you should ensure that they can parse both formats of this parameter to avoid application errors.

We're updating the format of the call_control_id parameter that's associated with Voice API calls. 

Voice API - Updates to how calls are identified

We're updating the format of the `call_control_id` parameter that's associated with Voice API calls. 

Updates to how Voice API calls are identified

[Telnyx Cloud VPN](/products/cloud-vpn) is now available in open beta for all users. It's a simple, programmable way to connect your apps, devices, and services across the Telnyx network using WireGuard VPN interfaces. 

To get started with [Cloud VPN](https://telnyx.com/products/cloud-vpn), head to the [portal](https://portal.telnyx.com/#/app/networking/networks) or check out our [docs](https://developers.telnyx.com/docs/network). Early adopters can try out Cloud VPN free of charge, with pricing details to be shared later.


Connect endpoints together across the Telnyx backbone for low latency, secure global communication. Try out our beta today!

Telnyx Cloud VPN: Now in Open Beta

Telnyx Cloud VPN is now available in open beta for all users. It's a simple, programmable way to connect your apps, devices, and services across the Telnyx network using WireGuard VPN interfaces. 

Cloud VPN: Now in Open Beta

Telnyx is excited to announce a new Voice API integration with Dialogflow ES. This integration will allow Telnyx Voice API users to send audio calls to Dialogflow and receive a response from the call bot. 

## What is Dialogflow ES?

[Dialogflow](https://cloud.google.com/dialogflow/es/docs "Dialogflow ES") is a natural language understanding platform from Google that aims to make it easy for developers to design and integrate a conversational user interface into a range of communication applications built based on Voice APIs. 

The Dialogflow bot can respond with either synthetic speech played on the call or text formats in webhooks. You can customize which response best suits your need in your application.

Users can get started with the integration by following our [latest tutorial](https://developers.telnyx.com/docs/voice/programmable-voice/dialogflow-es).

Telnyx Voice API now integrates with Dialogflow ES. Send calls to Dialogflow and get bot responses seamlessly.

Telnyx releases Voice API integration with Dialogflow ES

Telnyx Voice API users can now send audio calls to Dialogflow and receive a response from the call bot

Telnyx Voice API now supports integration with Dialogflow ES.

Our team continues to develop Telnyx’s WhatsApp Business offering to improve customer experience. 

You can now programmatically manage WhatsApp message templates via the Telnyx API. The API will enable you to build template management right within your application instead of accessing templates on Meta interface.

See the API reference on how to list, create, or delete WhatsApp message templates.


Build message template management directly into your application with the new API.

WhatsApp Message Template API now available

New API for WhatsApp Message Template Management

Today, we’re happy to announce that [Telnyx Video API](https://telnyx.com/products/video-api) is generally available for all users!

Our teams have been working to build the Telnyx Video API so that it delivers a high quality voice and video experience, is customizable, and is cost-effective. Reliability and redundancy is made possible by the [Telnyx network](https://telnyx.com/our-network) -  a private, global backbone for your video, voice, and texting communications.

Telnyx Video API supports high-quality media including webcam video streams, screen-sharing, and audio to enable rich interactions between participants, no matter where they are in the world. Throughout the beta, we’ve been working with customers to further develop our feature set so users can build a custom video product that will perfectly unique business needs. New features now include:

- Video recording compositions
- Dominant Speaker Detection
- Text chat API
- Multi-track audio.

The GA launch of Telnyx Video API coincides with the beta launch of [iOS](https://github.com/team-telnyx/telnyx-video-ios "Mobile iOS SDK Video API") and [Android](https://github.com/team-telnyx/telnyx-video-android "Android Mobile SDK Video API") mobile SDKs. By combining the Telnyx Video API and our mobile SDKs, users can build a video application that works across devices and operating systems.

Portal users can test out Telnyx Video in minutes by trying out [Demo app](https://portal.telnyx.com/#/app/video/video-rooms "Video Rooms Demo App") within Mission Control. Developers can follow our [documentation](https://developers.telnyx.com/docs/video "Video API Developer Docs") to build their own custom solutions that perfectly suit their customer needs.

If you have any questions about Telnyx Video API, [reach out](https://telnyx.com/contact-us "Contact Us") to a member of our team today!


Telnyx's Video API is live! Dive into rich video interactions, new features like dominant speaker detection.

Telnyx Video API is now generally available

Telnyx Video API is now live for all users. Get started with our APIs today. 

Telnyx Video API now live for all users

Telnyx is excited to announce the release of Answering Machine Detection (AMD) and Premium AMD Support for TeXML users. 

AMD can be enabled for all outbound TeXML calls using the [https://api.telnyx.com/v2/texml/calls/](https://api.telnyx.com/v2/texml/calls/ "TeXML endpoint") endpoint. 

Telnyx users can enable AMD for outbound calls with TeXML in two ways:
1. __Synchronous mode:__ In this case, the TeXML instructions are not executed until the results of the AMD process are provided in the status callback. The new instructions can be sent back as a response to be processed by the TeXML engine. 
2. __Asynchronous mode:__ Here, the TeXML instructions are processed in parallel to the AMD process. The results of the AMD analysis are being provided in the AsyncAmdStatusCallback callback. 

This feature will allow Telnyx users to control the flow of TeXML calls depending on the outcome of AMD results - increasing the efficiency of your outbound contact center. 

Users can test AMD support for TeXML by following our [developer documentation](https://developers.telnyx.com/docs/voice/programmable-voice/texml-answering-machine). If you are interested in learning more about TeXML, [reach out](https://telnyx.com/contact-us "Contact Us") to our team of experts.


Discover Telnyx's AMD feature for TeXML. Control TeXML calls based on AMD results, improving your outbound contact center's performance.

Get AMD support for TeXML with Telnyx

Increase the efficiency of your Contact Center with Answering Machine Detection support for TeXML.

Telnyx launches AMD Support for TeXML.

Telnyx Wireless customers now have more control over data limiting on SIM cards, with new options to __set data usage notifications on SIM cards__, in addition to existing [data limit](https://telnyx.com/release-notes/sim-card-data-limits) functionality.

Customers can define a data usage threshold for any of their SIM cards, and send emails to any address associated with their Telnyx account when the SIM reaches the data usage threshold. SIM cards will continue to function as normal when this data usage threshold is reached. Customers can separately configure a data limit for each SIM card to automatically deactivate a SIM card when it has used a certain amount of data in a given month.

Data Usage Notifications can be configured from the [SIM card settings menu in the Mission Control Portal](https://portal.telnyx.com/#/app/wireless/sim-cards). Customers can learn more about notifications in our [support knowledge base](https://support.telnyx.com/en/articles/4277896-notification-settings).


IoT SIM card data usage notifications - get email alerts when SIM cards near data limits. Get started with Telnyx Wireless today!

Data Usage Notifications for IoT SIM Cards - Telnyx Wireless

Get customized email alerts when a SIM card nears a data usage threshold, and configure separate data thresholds for warning and auto-disable.

Set email alerts for SIM card data usage in the Mission Control Portal

We are excited to announce that [Google Verified Calls](https://blog.google/products/android/say-hello-safer-phone-calls/ "Google Verified Calls") is now available to Telnyx customers via our API, so Telnyx users can get started with verified calling. By adding this functionality to our voice products, we hope to bring Verified Calls to even more of our users. 

## What is Google Verified Calls?

Google Verified Calls is a way for businesses to display their business name, logo, and reason for calling on an end-users Android device. A verification symbol to show the call has been verified by Google further authenticates the call a business makes, and increases the trust of end users.

Google Verified Calling builds user trust, so more of your calls are answered. Verified Calls can also increase the ROI of marketing campaigns and call center efficiency by letting your users know it's your brand who is calling them. 

## How do I get started with Google Verified Calls from Telnyx?

You can get started with Google Verified Calls by [reaching out](https://telnyx.com/contact-us "Contact Us") to a member of our sales team. If you have more questions about Google Verified Calls [check out our FAQs](https://support.telnyx.com/en/articles/5941652-google-verified-calls-faq "FAQs Google Verified Calls and Telnyx"). 

*This release note was updated on September 12th, 2022*

Easily integrate Google Verified Calls with Telnyx 

Use Google Verified Calls to let your customers know why you're calling. 

Telnyx SIP Trunking and Call Control users can now add their business name, logo, and reason for calling to outbound calls.

Telnyx releases Google Verified Calls for use with voice products

There are two broad classes of user data:

- __Data at rest__ - data that is not actively moving from device to device or network to network, such as data stored or archived in a database.
- __Data in transit__ - data actively moving from one location to another such as across the internet or through a private network.

Users can log into their Mission Control Portal and make a one-time choice of where they want their Call Detail Records (CDRs) and Message Detail Records (MDRs) at-rest to be stored. All existing users are defaulted to the US, however, you are allowed to change your preference once, at which point we will migrate your data to that region over the span of 1-2 weeks. This will affect the location that the CDRs and MDRs are stored and pulled from when using the Detail Request and Detail Record Search features.

__Data currently included:__ Detail Records (data at rest) for the following products: 

- Messaging
- Voice
- Call Control
- Call Recording
- WebRTC 
- Fax

This includes all of the call and messaging detail records that are stored in our databases that feed into the Detail Requests (CSV reporting) and Detail Record Search (Elasticsearch API).

To enable the data locality feature for your account, [contact us](https://telnyx.com/contact-us "Contact Telnyx").

__What’s next__: Expanded detail record types, including Wireless and Call Recording Files.


image.png

Make a one-time choice of where they want their CDRs and MDRs at-rest to be stored.

Data Locality: Specify Where Your Telnyx Data is Stored

Make a one-time selection of where your detail records at-rest will be stored.

Specify your Data Storage Location in the Mission Control Portal

[SHAKEN/STIR](https://telnyx.com/resources/shaken-stir-explained "SHAKEN/STIR") is a technology standard developed by industry experts to combat the rise in fraudulent robocalls and illegal phone number spoofing. The framework went live in the United States on June 30th, 2021. 

Our regulatory teams at Telnyx have worked with the Canadian regulatory bodies- the CRTC and CST-GA- to broaden access to critical infrastructure within Canadian telecommunications. 

As a platform that advocates the removal of middlemen wherever possible, Telnyx is thrilled to be a part of the expansion, redistribution, and digitization of telecommunications capabilities currently taking place in Canada.

Telnyx customers with Canadian CLI’s will see no change in their service. To find out more about SHAKEN/STIR and how Telnyx is involved, take a look at our [Resource Center](https://telnyx.com/resources). 


Telnyx takes a stand against robocalls in Canada with SHAKEN/STIR call signing. 

Telnyx is fully compliant with Canadian SHAKEN/STIR

Telnyx is pleased to announce its continued SHAKEN/STIR compliance in North America, with the news that from February 1st, 2022, Telnyx natively signs all calls originating from Canadian CLIs on our platform.


Telnyx successfully implements SHAKEN/STIR call signing in Canada.

Numbers with domestic 2-way SMS capabilities are now available to order through the portal in an additional 9 markets: 
- Chile
- Czech Republic
- Denmark
- Finland
- Netherlands
- Romania
- Russia
- Sweden
- Thailand
This expands upon our previous coverage, which included the following countries:  
- Australia
- Brazil
- Canada
- Poland
- United Kingdom
- USA

Numbering resources in some countries require documentation for business verification. You can check for requirements in our [support article](https://support.telnyx.com/en/articles/5469551-international-numbers-required-documents), and prepare any documentation needed to order and activate numbers. Once you have everything ready, simply log in to your [Mission Control Portal](https://portal.telnyx.com/ "Portal") and search for SMS capable numbers in the desired area. 


Boost your communication with Telnyx's 2-way SMS numbers now available in 9 additional countries. Check requirements and order via the portal.

Order new 2-way SMS numbers

We’ve updated our SMS coverage to an additional 9 countries.

New 2-Way SMS Numbers Added | Telnyx Release Notes

Today, Telnyx is excited to introduce a new section in the Mission Control Portal where our customers can add their allowed IP addresses to their accounts to ensure robust and secure communications. 

Telnyx customers can now add their IP address as either:

- Single IP address
- CIDR blocks. 

From the new Allowed IPs tab in Mission Control, portal users are able to view:

- IP addresses that have been added to their allowed list
- IP addresses that are waiting to be added to the allowed list 
- when the allowed IPs were added, and
- whether the allowed IPs were added through the Mission Control Portal or an internal system. 

Users will be able to filter the list of allowed IP addresses by __source__, __status__, and __IPs__. 

Allow-listing user IP addresses will help to minimize disruption to services on our network. Telnyx customers can add IP addresses in the portal by signing in, and navigating to the __Allowed IPs__ tab on the left-hand menu. Users can also navigate to our developer documentation for guides on how to add [Allowed IP addresses](https://developers.telnyx.com/api/netapps/cloudflare-ip-list-sync/list-access-ip-addresses) and [Allowed IP ranges](https://developers.telnyx.com/api/netapps/cloudflare-ip-list-sync/list-access-ip-ranges) via API.

If you have any questions, please reach out to a member of our team via the chat in the lower right-hand corner of your [Mission Control Portal](https://portal.telnyx.com/ "Mission Control Portal").


Add your allowed IPs addresses in the Mission Control Portal to ensure robust and secure communications. 

Secure your communications with Telnyx

Ensure robust and secure communications with Telnyx by adding your allowed IP addresses in the portal. 

Release notes