Earlier this year [Telnyx announced](https://telnyx.com/release-notes/voice-api-dialogflow-integration "Dialogflow ES integration") an integration with Telnyx Voice API and Dialogflow ES (Essentials) that enabled Telnyx voice customers to send audio calls to Dialogflow ES and receive a response from the call bot. 

Today, Telnyx is excited to expand on this effort through the integration with Dialogflow CX (Customer Experience) and the Telnyx Voice API. 

__What is the difference between Dialogflow ES and CX?__

[Dialogflow](https://cloud.google.com/dialogflow/es/docs "Google Dialogflow") is a natural language understanding platform from Google that aims to make it easy for developers to design and integrate a conversational user interface into a range of communication applications built based on Voice APIs. 

Dialogflow CX is a more advanced agent type than the ES model, and is designed to meet the needs of larger, enterprise organizations that are dealing with more sophisticated agents. 
Dialogflow can respond with either synthetic speech played on the call or text formats in webhooks, which you can customize to your application. 

Users can get started with the integration by following our [developer tutorial](https://developers.telnyx.com/docs/voice/programmable-voice/dialogflow-es). 

Telnyx expands its Voice API capabilities with Dialogflow CX integration.

Dialogflow CX integration with Telnyx Voice API

Telnyx launches Dialogflow CX integration

Telnyx Voice API now supports integration with Dialogflow CX

We are excited to announce that Direct Routing from Telnyx is now generally available with support for Dynamic Location Routing (DLR).

__What is Dynamic Location Routing?__

Dynamic Location Routing is required for VoIP providers to comply with the most up-to-date e911 guidelines–[Kari’s Law and the Ray Baum Act](https://telnyx.com/resources/karis-law-ray-baum "Kari's Law and Ray Baum Act").

Presence Information Data Format – Location Object (PIDF-LO) is a XML tag format that allows the precise location data to be sent in a SIP header which can then be used by Emergency Services at Public Safety Answering Points (PSAPs). 

__Why is PIDF-LO important for DLR?__

PIDF-LO means emergency services have the precise location where the 911 call is being made from, meaning they can send assistance to where the person is located. 

With PIDF-LO now supported for Direct Routing, Microsoft Teams users will be able to benefit from DLR. When a call is placed to 911 services, the location of the worker–down to the suite or floor–will be passed through to the correct PSAP.

You can get started with Direct Routing for Microsoft Teams by following the [setup guide](https://developers.telnyx.com/docs/voice/sip-trunking/microsoft-teams "Direct Routing for Microsoft Teams Setup") [reaching out](https://telnyx.com/contact-us "Contact Us") to a member of our team. 

Telnyx's Direct Routing for Microsoft Teams now supports DLR for enhanced e911 compliance. Discover PIDF-LO's role in precise location data.

Dynamic Location Routing support now available with Direct Routing from Telnyx

We are excited to announce that Direct Routing from Telnyx is now generally available with support for Dynamic Location Routing (DLR).

DLR Support for Microsoft Teams

We are excited to announce that from today, all [Telnyx Voice API](https://telnyx.com/products/voice-api "Telnyx Voice API") services are available in the EU. This represents another milestone in our ongoing effort to deliver world-class communication and connectivity services all across the globe. 

Telnyx users in Europe can now access Voice API services through a dedicated european endpoint—[api.telnyx.eu](https://portal.telnyx.com/#/login/sign-in). While using this endpoint, all calls, recordings and other services related to Telnyx Voice API will be processed by our datacenter located in Frankfurt, Germany. 

To receive Voice API calls in Europe, Telnyx users must set the anchorsite for the specific Voice API application to either Frankfurt, Amsterdam or London. In addition, all the participants of the conference and the calls that are added to the queue must be in the same region. 

European customers that utilize api.telnyx.eu should notice reduced latency in their calls as they are handled locally.

To see how you can anchor your media in Europe, take a look at [our guide](https://developers.telnyx.com/docs/voice/programmable-voice/voice-api-services-in-europe). If you would like to learn more about our Voice API offering or other European services, [reach out](https://telnyx.com/contact-us "Contact Us") to a member of our team.

*Note: Telnyx users that utilize premium answering machine detection will not be able to avail of [api.telnyx.eu](https://telnyx.com/release-notes/telnyx-expands-voice-api-services-europe).*


Telnyx strengthens its global presence with Voice API services in Europe. Enjoy local processing in Frankfurt and anchor media in key European cities.

Telnyx Voice API services now available in Europe

Telnyx users can now access Voice API services in Europe

Telnyx expands Voice API services to Europe

Telnyx customers can now enjoy a smoother experience when registering their toll-free messaging use cases.

Use case registration is required by the industry for sending messages from a toll-free number (TFN). Come September 30th, 2022, messaging traffic from TFNs without a registered use case may be blocked. Telnyx has been working to create an easier registration process for users ahead of this deadline. You can now complete this registration in two ways–by submitting [this form](https://docs.google.com/forms/d/18A-lyp1-S4J56FGgH7cjtEhqHfsg4SlDjQgVwKBdSgQ/closedform) or via the new API. 

Registration via the API allows for added flexibility and visibility, including bulk use case submissions and ability to track status of submitted TFNs. Visit our [developer documentation](https://developers.telnyx.com/docs/messaging/toll-free) to set up toll-free use case registration by API, or review our [support knowledge base](https://support.telnyx.com/en/articles/5353868-toll-free-messaging) for further information on toll free messaging.


Register your toll-free messaging use cases with Telnyx's new API. Streamline the process, submit in bulk, and track TFN statuses for industry compliance.

The Telnyx Messaging API now supports toll-free messaging use case registration.

API Support for Toll-Free Use Cases

## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?
Beginning on March 10, 2023, customers in the 561 area code overlay region of Florida (including, but not limited to, the communities of Belle Glade, Boca Raton, Boynton Beach, Delray Beach, Jupiter, Palm Beach, and Wellington) may be assigned a number beginning with the new 728 area code when they request new service or an additional line. Customers who receive the 728 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 561 area code do today.

### What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 728 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

### What remains the same?
The following will remain the same for customers nationwide:
- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the Florida Public Commission website. 


New 728 area code in Florida's 561 region from March 10, 2023. Update equipment for 10-digit dialing and check local dialing procedures.

New area code in the Florida 561 region

If you’re located in Florida, a new area code overlay will soon be implemented near you. Here’s what you need to know:

Telnyx [IoT SIM Card](https://telnyx.com/products/iot-sim-card) users can now find key information about their SIM cards and SIM card fleets at a glance. The new Wireless Dashboard in the Mission Control Portal is a simple, unified view of SIM card status, data usage and other insights.

![LoA - Telnyx - Malta](//assets.ctfassets.net/taysl255dolk/4eNcFSEqPgAGcs7H5JsOZ3/b26904cf82b11c3d13f925fbf81972ae/LoA_-_Telnyx_-_NZ-malta.pdf)

![Wireless Dashboard](//images.ctfassets.net/taysl255dolk/29czoSivHnUcOuQi1zWDAF/0282f52dcaf0d3c171419effa3218d8d/wireless-dashboard.png)

The dashboard allows [IoT SIM Card](https://telnyx.com/products/iot-sim-card) users to view:

- The daily data usage associated with their SIM cards, broken down by network and compared to a trendline of historical data usage from 30 days prior.
- The number of active, standby and disabled SIM Cards associated with their account.
- A leaderboard of top-consuming SIM Cards, along with the ICCID, Status, SIM Group and Tags associated with each SIM Card.
- Total data consumption by network.

Check out the new dashboard in the [Wireless section of the Mission Control Portal](https://portal.telnyx.com/#/app/wireless/dashboard).

See IoT SIM Card status, data usage and insights with the new Wireless Dashboard from Telnyx. Try it out today!

See IoT SIM Card Metrics & Data Usage | Telnyx Wireless Dashboard

Telnyx IoT SIM Card users can now find key information about their SIM cards and SIM card fleets at a glance. The new Wireless Dashboard in the Mission Control Portal is a simple, unified view of SIM card status, data usage and other insights.

Monitor Data Usage with Wireless Dashboard

There are two broad classes of user data:

- __Data at rest__ - data that is not actively moving from device to device or network to network, such as data stored or archived in a database.
- __Data in transit__ - data actively moving from one location to another such as across the internet or through a private network.

Telnyx has released its data locality feature into general availability (GA) - now any user can log into the Telnyx Mission Control Portal and make a one-time choice of where they want their Call Detail Records (CDRs) and Message Detail Records (MDRs) at-rest to be stored. All existing users are defaulted to the US, however, you are allowed to change your preference once, at which point we will migrate your data to that region over the span of 1-2 weeks.  

__Complete list of data currently included:__ Detail Records (data at rest) for the following products: 

- Messaging
- Voice
- Call Control
- Call Recording
- WebRTC
- Fax
- Conference
- Forking CDRs
- Media Storage
- Premium AMD
- Speech-to-Text
- Verify
- Video
- WhatsApp
- Wireless

This includes all of the call and messaging detail records that are stored in our databases that feed into the Detail Requests (CSV reporting) and Detail Record Search (Elasticsearch API).


Data Storage Location GA

Data Locality allows customers to determine where they want their CDRs and MDRs at-rest to be stored and is now generally available to Telnyx customers

Data Locality Feature Allowing you to Specify Where Your Telnyx Data is Stored is now available to all customers via the Telnyx Mission Control Portal

Expanded data lets customers make a one-time selection of where your detail records at-rest will be stored across Telnyx products.

Data Locality Released to General Availability

## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.
## Who is affected?
Beginning on August 12, 2022, customers in the 314 area code overlay region of Missouri (including, but not limited to, the communities of St. Louis, Overland, Bridgeton, Florissant, Webster Groves, Creve Coeur, Kirkwood and Sappington) may be assigned a number beginning with the new 557 area code when they request new service or an additional line. Customers who receive the 557 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 314 area code do today.
## What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 557 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

## What remains the same?
The following will remain the same for customers nationwide:
- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the [Missouri Public Commission website](https://psc.mo.gov/Telecommunications/Telephone_NumbersLocal_Dialing). 


Discover the new 557 area code in Missouri's 314 region. An overlay ensures no change to current numbers while enhancing dialing capacity.

New area code in the Missouri 314 region

If you’re located in eastern Missouri, a new area code overlay will soon be implemented near you. Here’s what you need to know:


## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?
Beginning on September 2, 2022, customers in the 484/610 area code overlay region (including, but not limited to, the cities of Allentown, Ardmore, Bethlehem, Chester, Drexel Hill, Pottstown, Reading and Springfield as well as the Lehigh, Berks, Delaware, Chester, Northampton and a portion of Montgomery counties) may be assigned a number beginning with the new 835 area code when they request new service or an additional line. Customers who receive the 835 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 484/610 area codes do today.

### What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 835 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

### What remains the same?
The following will remain the same for customers nationwide:
- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the [Pennsylvania Public Utility Commission website](https://www.puc.pa.gov/telecommunications).


Explore the 835 area code addition in Pennsylvania's 484/610 region. An overlay ensures continuity of current numbers and consistent dialing.

New area code in the Pennsylvania 484/610 region

If you’re located in southeastern Pennsylvania, a new area code overlay will soon be implemented near you. Here’s what you need to know:


If you’re located in the Atlanta, Georgia region, a new area code overlay was recently implemented near you. Here’s what you need to know:

## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?
As of March 15, 2022, customers in the 404, 470, 678 and 770 area code overlay region may be assigned a number beginning with the new 943 area code when they request new service or an additional line. Customers who receive the 943 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 404, 470, 678 and 770 area codes do today.

### What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 943 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

### What remains the same?
The following will remain the same for customers nationwide:

- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the [State of Georgia Public Service Commission website](https://psc.ga.gov/about-the-psc/consumer-corner/telephone/general-information/area-codes/). 


Discover the 943 area code addition in Atlanta. An overlay ensures continuity for the 404, 470, 678, and 770 regions with consistent dialing.

New area code overlay in Atlanta, Georgia

If you’re located in the Atlanta, Georgia region, a new area code overlay was recently implemented near you. Here’s what you need to know:


New area code in the Atlanta, Georgia region

If you’re located in Cook County or Will County, Illinois a new area code overlay was recently implemented near you. Here’s what you need to know:

## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?
As of January 21, 2022, customers in the 708 area code overlay region may be assigned a number beginning with the new 464 area code when they request new service or an additional line. Customers who receive the 464 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 708 area codes do today.

### What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 464 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

### What remains the same?
The following will remain the same for customers nationwide:

- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the [Illinois Commerce Commission website](https://www.icc.illinois.gov/programs/Area-Codes). 


Stay updated with Illinois' 708 region's 464 area code overlay. Dial with the area code for local calls, ensuring seamless communication.

New area code in the Illinois 708 region

If you’re located in Cook County or Will County, Illinois a new area code overlay was recently implemented near you. Here’s what you need to know:


If you’re located in the Denver Metropolitan region, a new area code overlay was recently implemented near you. Here’s what you need to know:

## What is an area code overlay?
An area code overlay is the addition of another area code to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number. It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?
As of June 17, 2022, customers in the 303, 720 and 983 area code overlay region may be assigned a number beginning with the new 983 area code when they request new service or an additional line. Customers who receive the 983 area code must dial the area code and phone number for all local calls, just like customers with telephone numbers from the 303, 720 and 983 area codes do today.

### What do you need to do?
Customers in the overlay region should:

- Continue to dial 1 + area code + phone number for all local calls
- Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
- Update your equipment if needed to ensure it recognizes the new 983 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
- Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

### What remains the same?
The following will remain the same for customers nationwide:
- Your current telephone number
- The price of a call, coverage area or other rates 
- What is considered a local call
- The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
- Dialing existing 3-digit numbers such as 911, 211, 311, and so on 

## If you have questions…
If you have questions regarding this notice, please visit the [Colorado Public Utilities Commission website](https://puc.colorado.gov/telecommunications). 


Denver introduces a 983 area code overlay. Existing 303 and 720 numbers remain unchanged, but 10-digit dialing is crucial for all local calls.

New area code overlay in Denver, Colorado

If you’re located in the Denver Metropolitan region, a new area code overlay was recently implemented near you. Here’s what you need to know:

Release notes