Telnyx named G2’s best CPaaS provider

Telnyx has been named #1 CPaaS provider in G2’s 2025 Best Software Awards ! Recognized for our powerful APIs, private global network, and unmatched customer support, we continue to set the standard for high-performance, developer-friendly communications solutions.

Why businesses choose Telnyx

Unlike traditional CPaaS providers, Telnyx operates its own private global IP network—delivering better call quality, lower latency, and greater reliability for mission-critical communications. Telnyx also offers transparent, usage-based pricing and 24/7 free support, ensuring businesses of all sizes get premium service without hidden fees.

From SaaS companies integrating voice and messaging to enterprise contact centers and IoT providers deploying global connectivity, Telnyx empowers organizations with scalable solutions tailored to their needs.

“The stakes for choosing the right communications platform have never been higher,” said Godard Abel, co-founder and CEO at G2. “With thousands of software vendors competing in this space, Telnyx stands out for its exceptional performance, customer satisfaction, and innovative technology. Congratulations to the Telnyx team on this well-deserved recognition.”

Telnyx’s recognition as G2’s Best CPaaS Provider for 2025 isn’t based on industry hype. It comes directly from customer experiences. G2 rankings are driven by real, verified user reviews, reflecting how businesses and developers rate Telnyx across key areas like reliability, ease of use, pricing, and customer support.

Here’s how Telnyx’s customers ranked their experience in comparison to other CPaaS providers:

Businesses trust Telnyx for scalable, reliable communications

Companies that rely on real-time communications can’t afford downtime, poor quality, or unpredictable costs. That’s why businesses across industries—from cloud contact centers to global voice networks—are making the switch to Telnyx for more control, better reliability, and scalable solutions that fit their needs.

UJET: Reducing costs and gaining full network control

As a cloud contact center platform, UJET needed a reliable voice solution to ensure seamless customer interactions. However, their existing provider, Twilio, lacked transparency in pricing and offered limited network control, making it difficult for UJET to optimize call performance.

By moving to Telnyx, UJET gained access to our private network, reducing latency and improving voice quality while significantly lowering costs. Now, they have better visibility into call routing and delivery performance, ensuring their customers experience high-quality interactions with no interruptions.

AudioCodes: Powering global calling at scale

As a leading provider of voice networking solutions, AudioCodes needed a robust SIP trunking solution that could integrate seamlessly with Microsoft Teams Direct Routing. Their challenge was finding a provider that could deliver carrier-grade call quality while ensuring global scalability and cost efficiency. With Telnyx, AudioCodes was able to enhance their voice infrastructure with a private, high-performance network that reduces jitter and call disruptions.

The flexibility of Telnyx’s SIP trunking allowed AudioCodes to offer businesses around the world a seamless calling experience—without overpaying for traditional telecom services.

Fetch: Improving last-mile delivery with SMS and voice

Fetch specializes in last-mile delivery solutions for apartment buildings, ensuring that residents receive their packages conveniently and securely. But keeping customers informed about their deliveries in real time was a challenge. Missed messages and delayed notifications caused confusion and inefficiencies. Fetch turned to Telnyx SMS and Voice solutions to automate delivery notifications, two-way messaging, and driver communications.

With Telnyx’s scalable, reliable messaging platform, Fetch was able to increase delivery accuracy, reduce customer support inquiries, and ensure residents always knew when and where to pick up their packages.

These companies—and many more—aren’t just using Telnyx, they’re winning with it. Whether you need high-quality voice, scalable messaging, or a cost-effective alternative to legacy providers, Telnyx delivers solutions built for modern businesses.

What this means for Telnyx customers

Being ranked the top CPaaS provider in G2’s 2025 Best Software Awards is a reflection of the real impact Telnyx has on businesses that depend on seamless communication. Whether you're building applications, managing global infrastructure, or reselling telecom services, Telnyx provides the performance, flexibility, and cost efficiency needed to scale with confidence.

With a private global network, transparent pricing, and 24/7 expert support, customers get more control, better reliability, and greater cost savings without the limitations of traditional CPaaS providers. This recognition is based on thousands of real user reviews, highlighting Telnyx’s leadership in ease of use, customer support, and overall product quality.

Telnyx is listed as the top CPaaS provider in G2s Best Collaboration & Productivity Products of 2025 list and as a top platform in the Best Development Software Products of 2025 list.