Customer Story
AudioCodes
Telnyx powers global unified communications with AudioCodes
AudioCodes, a global leader in voice IP services, helps enterprises and service providers across more than 100 countries move their communications to the cloud. AudioCodes is a leading partner of Microsoft and provides a wide range of Microsoft Teams certified solutions.
As part of their managed cloud UC offering, AudioCodes faced the challenge of finding a carrier that could provide inbound and outbound calling, seamless number coverage, automated number porting, regulatory compliance, and full PSTN replacement with exceptional service quality.
Telnyx delivers, with its global communications network, a robust self-service portal, and comprehensive management tools, enabling AudioCodes to manage SIP Trunks, port and provision global numbers, and more—all from one platform. The partnership has allowed AudioCodes to onboard new enterprise customers quickly, reduce time to market and improve operational efficiency.
The challenge of delivering global unified communications
AudioCodes provides their multinational customers with a seamless, fully cloud-based communications solution that doesn’t require on-premises equipment or local carrier contracts. To support their service, they needed a voice and number provider that could offer extensive global coverage, support critical services—like emergency calling and international number porting—and ensure regulatory compliance across various countries.
AudioCodes also wanted a solution that could help them act like a local carrier and allow them to manage everything autonomously without relying on third parties for service activation.
The most important challenge is the management. We need to have full control over the customer like we are the carrier.
Ishay Mastey
Calling Plan Services Product Manager at AudioCodes
The partnership with Telnyx
AudioCodes could quickly integrate with Telnyx APIs, enabling them to deploy services immediately, and allowing AudioCodes to start selling and managing services almost instantly. The seamless integration, coupled with the self-service capabilities of the Telnyx Mission Control Portal, eliminated delays in serving customers.
Since the integration, the Telnyx and AudioCodes teams have continued to work together closely, with meetings every week to ensure that services run smoothly and that there is minimal disruption to AudioCodes customers.
“We have weekly meeting porting issues and new requirements from customers,” says Ishay, “Telnyx has been extremely responsive and prepared to help us with adding new customers. This is what sets Telnyx apart from other providers”.
Enhancing customer support services with transparent tooling
With Telnyx’s scalable global coverage, AudioCodes can confidently serve multinational clients, knowing they have the management tools and flexibility to meet complex customer demands. This partnership between Telnyx and AudioCodes has helped how AudioCodes manages customer support services.
Telnyx’s robust self-service tools give AudioCodes complete control over key functionalities like SIP Trunk creation, number porting, and service management, all on a single platform. This control and transparency has empowered AudioCodes’ network operations and professional services teams to address customer needs faster, without relying on third-party support.
The biggest benefit for AudioCodes has been time to market and transparency. The solution includes a full self-service portal that allows us to do it all by ourselves.
Ishay Mastey
Calling Plan Services Product Manager at AudioCodes
The ability to independently manage services has significantly improved time-to-market for AudioCodes products and reduced onboarding times for customers. Telnyx’s real-time reporting and debugging tools empower AudioCodes support staff to proactively resolve issues, ensuring exceptional service quality and uptime for their clients.
Expanding global reach for future growth
The partnership between Telnyx and AudioCodes is set to strengthen as Telnyx expands its global footprint. With additional country coverage and an unwavering focus on delivering reliable, high-quality voice services, AudioCodes can better support its customers in both established and emerging markets. As Telnyx broadens its Microsoft Teams Direct Routing and Operator Connect offerings, this collaboration will further empower AudioCodes to extend its reach, enhancing country coverage for Teams solutions and driving greater value for its global customer base.
“I hope that this partnership will continue to grow as Telnyx keeps expanding its service to new countries and maintaining a reliable service.,” said Ishay Mastey. “I think that other integrators like us that want carrier services and also to be completely independent should talk to Telnyx.”
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