We're excited to bring the full power of Telnyx to iOS and Android, with the beta launch of our new SDKs in Swift and Kotlin.

If you're a mobile app developer, you can use these new SDKs to embed making and receiving phone calls directly into your iOS or Android app.

Your new in-app phone calling capabilities are fully integrated with our [Call Control](https://telnyx.com/products/voice-api) API for full programmatic control over recording, transcription, audio playback, media streaming, call transfer, input gathering, and more. 

What's more - your calls run on the [superior Telnyx network](https://telnyx.com/our-network) for best-in-class availability, private backbone security, and super-low latency.

This beta release has some limited functionality. Additional features including push notifications are planned for an upcoming GA release after the beta has concluded.

Dive into the docs for these new SDKs at our [Developer Center](https://developers.telnyx.com/docs/voice/webrtc/fundamentals), or grab the SDKs directly from Github:

- [iOS SDK on GitHub in Swift](https://github.com/team-telnyx/telnyx-webrtc-ios)
- [Android SDK on GitHub in Kotlin](https://github.com/team-telnyx/telnyx-webrtc-android)


We're excited to bring the full power of Telnyx to iOS and Android, with the beta launch of our new SDKs in Swift and Kotlin.

Announcing Mobile SDKs for iOS and Android

We're excited to bring the full power of Telnyx to Android and iOS, with the beta launch of our new SDKs in Swift and Kotlin.

We're making changes to how permissions are managed within permission groups in the Mission Control Portal.

Previously, the *Group Membership* option under *Organization Management* allowed sub-users to add or remove members from permission groups.

*__This Group Membership functionality is being deprecated and replaced by a more powerful Permission Group Management functionality.__*

If a permission group has the Permission Group Management permission set to Modify, then users in that permission group will be able to create and manage new and existing permission groups, as well as add and remove users from permission groups. __This can be considered an admin-level permission, as it allows users in this group to grant any user, including themselves, any number of permissions.__

If a permission group has the Permission Group Management permission set to Read-only, then users in that permission group will be able to see all permission groups, their permissions, and users in those groups.

<br>

## How might this affect my account?

__When this change takes effect, all existing permissions granted under the Group Membership functionality will be revoked.__ Customers wishing to allow sub-users to add and remove other users from permission groups will need to grant those sub-users modify permissions under Permission Group Management, which will also give those sub-users permissions to create and manage permission groups.

<br>

## When will this change take effect?

This change will take effect on __Monday, May 17th, 2021__.

Please contact our support team by chat in the Mission Control Portal if you require assistance managing your organization's permissions in light of this change.


We're making changes to how permissions are managed within permission groups in the Mission Control Portal.

Deprecating Group Membership and introducing more powerful permission controls in the Mission Control Portal

Transition to Powerful Permission Group Management

Telnyx is happy to announce that we now support Direct Routing for Microsoft Teams. This means MS Teams users can now enjoy all the benefits of partnering with a Tier 1 provider while using your favorite communications software. 

## What is Direct Routing?

Direct Routing is a way to provide a PSTN connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. This allows MS Teams users to use the platform as a primary business telephony system.

Telnyx provides the SBC to interconnect with MS Teams for free through a simple portal configuration. Companies who choose to use Telnyx to route calls using MS Teams will benefit from: 
- Improved call quality, thanks to our global, private network
- More control over dialing plans and phone numbers
- Lower [calling costs](https://telnyx.com/pricing/elastic-sip "SIP Pricing") when compared to Microsft Teams Calling Plans
- Ability to scale faster thanks to Tier 1 interconnects with partners across the globe. 

<br>

## How do I get started?

You can get started by [setting up](https://telnyx.com/sign-up "Sign Up") a Telnyx account in our Mission Control Portal. From there, you can follow our latest [Configuration Guide](https://developers.telnyx.com/docs/voice/sip-trunking/microsoft-teams "BYOC MS Teams Guide") to set up Direct Routing for Microsoft Teams.

<br>
<hr>

For more information about Direct Routing or [Telnyx SIP Trunking](https://telnyx.com/products/sip-trunks "SIP Trunking Page"), please don’t hesitate to reach out to our [team of experts](https://telnyx.com/contact-us "Contact Us").

Telnyx Announces Direct Routing for Microsoft Teams

Qw1eTD8w.jpeg

Telnyx announces new integration with Microsoft Teams so you can enjoy carrier-grade quality calling over your favorite communications platform. 

Direct Routing for Microsoft Teams with Telnyx

Telnyx is happy to announce that we now support Direct Routing for Microsoft Teams, meaning you can enjoy higher quality calls on your favorite communications platform. 

Telnyx now offers Direct Routing for Microsoft Teams

Voice API users can now transcribe speech to text in real time, with a beta version of our speech-to-text transcription tools.

Real-time speech-to-text transcription is available in six languages:

-   German - <code>"de"</code>
-   English - <code>"en"</code>
-   Spanish - <code>"es"</code>
-   French = <code>"fr"</code>
-   Italian = <code>"it"</code>
-   Polish - <code>"pl"</code>

Transcription can be turned on and off on-demand at any point during a call by sending a [<code>transcription_start</code>](https://developers.telnyx.com/api/call-control/dial-call) or [<code>transcription_stop</code>](https://developers.telnyx.com/api/call-control/dial-call) command along with the call's <code>call_control_id</code>. Transcription will automatically end if a call ends (through being hung-up by the end-user, or through an API command).

Transcription is billed in 15-second increments, at a cost of $0.05 / minute (or $0.0125 per 15 seconds - that's more than 30% cheaper than competing on-call transcription offerings from Twilio!).

__

To get started using these new transcription tools for Call Control, [explore the API documentation](https://developers.telnyx.com/api/call-control/dial-call).

You'll need a Mission Control Portal account to get started - [create one today](https://telnyx.com/sign-up) and get $10 of free credit to test out transcription!

Transcribe speech to text in real-time, directly from your voice calls.

Speech-to-Text Transcription for Voice Calls

We're updating how supervisor roles interact with mute and hold operations on Call Control Conferences.

Currently, participants can join conferences with certain supervisor roles, using the <code>supervisor_role</code> parameter of the [<code>join</code>](https://developers.telnyx.com/api/call-control/list-conferences) command. If a participant joins as a __monitor__, that participant is automatically muted and they cannot be heard by other participants on the call. If a participant joins as a __whisper__, that participant is only audible to specific other participants on the call.

Currently, supervisor behavior is coupled to the [<code>mute</code>](https://developers.telnyx.com/api/call-control/list-conferences), [<code>unmute</code>](https://developers.telnyx.com/api/call-control/list-conferences), [<code>hold</code>](https://developers.telnyx.com/api/call-control/list-conferences), and [<code>unhold</code>](https://developers.telnyx.com/api/call-control/list-conferences)  commands, such that unmuting or unholding a conference supervisor causes them to lose their supervisor role and the associated muting characteristics.

__With this change, supervisor behavior will be separate from, and independent of, <code>mute</code>, <code>unmute</code>, <code>hold</code>, and <code>unhold</code> commands.__

Here is an example to illustrate this new conferencing behavior:

<br>

## Example - Muting and Unmuting Conference Monitors

1.  __A participant joins a conference with <code>"supervisor_role" : "monitor"</code>.__  This supervisor role means that the participant is automatically, *implicitly* muted and cannot be heard by other participants on the call. The <code>unmute</code> command will have no effect on this participant under these circumstances, because the muting behavior is handled in the participant's <code>supervisor_role</code> property.

2.  __The <code>mute</code> command is used on this participant.__ This introduces another, *separate, explicit* mute, independent of the participant's supervisor role. The participant is now *muted by two separate properties*: their supervisor role, and the <code>mute</code> command.

3.  __The participant is updated using the update command with <code>"supervisor_role" : "barge"</code>.__ Barges are normal conference participants and can be heard by all other participants. However, this participant is *still explicitly muted by the <code>mute</code> command which was used in Step 2*, so they cannot be heard by other participants on this conference.

4.  __The unmute command is used on this participant.__ The participant can now be heard by all other participants in the conference.

In this example, there are two separate muting behaviors observed:

-   An *implicit* mute, brought upon by the participant's supervisor role.
-   An *explicit* mute, brought upon by the <code>mute</code> command.

Both of these mutes must be removed to make the participant audible to others in the conference.

The muting introduced by using a <code>hold</code> command to place the participant on hold can also be viewed as an explicit mute, separate from the implicit muting associated with a participant's supervisor role. As such, un-holding a monitor or whisper participant will allow them to hear others, but they will still be muted by their supervisor role.

<br>
<hr>
<br>

This change will take effect on __Monday, April 26, 2021.__

If you have questions relating to this change, contact our development team on [Slack](https://joinslack.telnyx.com/) or by chat in the [Mission Control Portal](https://telnyx.com/sign-up).

We're updating how supervisor roles interact with mute and hold operations on Call Control Conferences.

Improving Supervisor Behavior in Conferences

Telnyx is notifying customers of the establishment of a Reassigned Numbers Database by the Federal Communications Commission (FCC).

In December 2018, the FCC authorized the establishment of the [Reassigned Numbers Database](https://www.reassigned.us/ "Reassigned Numbers Database") (RND). The aim of the database is to enable callers to determine whether a telephone number has been permanently disconnected. This allows the caller to know if the telephone number is no longer assigned to the person they want to reach.

As a Service Provider, Telnyx will be mandated to submit data to the database on a monthly basis. Over the past number of months, Telnyx has been working on technical specifications on how to submit data for the database which contains information about disconnected numbers. 

Going forward, Telnyx will offer customers a 15 day reinstatement period, during which a customer may buy back a phone number that they have previously disconnected. 

After 15 days, the number will be permanently disconnected and will be part of the next reporting period to the RND, which takes place on the 15th of each month. Once the number has been reported to the RND, the wider industry will be made aware of the disconnect and will no longer attempt to contact you via that disconnected number.   

This means that any consent you previously gave to 3rd parties (for example, pharmacies) to contact you through this number will not be applicable and you will need to establish new methods of communications with your providers.  If you wish to buy back this number for your business at a future date, the settings previously associated with the telephone number will have to be reset manually. 

This change will be implemented on __April 14th, 2021__ at 3pm CST. If you have any questions regarding the new Reassigned Numbers Database or what this will mean for how you organize your number inventory, please don’t hesitate to [reach out](https://telnyx.com/contact-us "Contact Us") to our team of experts. 


Telnyx is notifying customers of the establishment of a Reassigned Numbers Database by the Federal Communications Commission (FCC).

Reassigned Numbers Database Explained

Introducing the Reassigned Numbers Database and what it means for your business.

It's now easier than ever to debug your Webhooks, Programmable Fax and TeXML communications. Our new debugging tools in the Mission Control Portal allow you to search, analyze and debug your communications by inspecting webhooks associated with phone calls, faxes, messages, account events, and more.

Using these new debugging tools, you can find webhooks by webhook delivery ID, or filter a list of all recent webhook deliveries associated with your account by time, status, or text strings contained in the webhook body.

Faxes and phone calls can be found by Fax ID or Session ID, or filtered from a list of all fax and TeXML events on your account by time, product, originating number, or destination number. For each event, you can inspect the associated webhooks to see exactly when each was sent, and locate the source of any errors in your application.

![Self-Service Debugging for TeXML and Fax](//images.ctfassets.net/taysl255dolk/3i1fQzk9q5biDnoDcTL3yA/2762fbaec1f9e2757390e70985279874/debug-frontpage)

![Self-Service Debugging for TeXML - Webhook Inspector](//images.ctfassets.net/taysl255dolk/1LFLXyBswIM4AMMPBBEkwb/9504a99499076ed17836521bf533064b/texml-webhook)

To get started using these new debugging tools for Webhooks, TeXML, and Programmable Fax, simply [log into your Mission Control Portal account](https://portal.telnyx.com/) and browse to the Debugging tab.

Prefer to debug in your IDE? Our [Webhook Logging](https://developers.telnyx.com/api/webhooks/get-webhook-deliveries) tools allow you to extract webhooks via API with advanced filtering options.

SelfServiceDebugging_ReleaseNotes_1200x450@2x.jpg

Debug your Programmable Fax, Voice API & communications webhooks with our easy-to-use UI tools, in the Telnyx Mission Control Portal

Debugging for Fax and Voice API - UI Tools

It's now easier than ever to debug your Programmable Fax and TeXML communications, all from the Mission Control Portal.

New Debugging Tools for Webhooks, TeXML, and Fax in the Mission Control Portal

We’re excited to announce that our [Wireless SIMs](https://telnyx.com/products/iot-sim-card) now have usage based activation. This feature is useful in cases where SIMs are deployed and remain inactive for multiple billing periods, but need to be enabled on demand. Prior to this feature, Telnyx [SIMs](https://telnyx.com/products/iot-sim-card) were manually enabled via API when they were ready to be used. With usage based activation, inactive Telnyx SIMs have the option to be configured in a “standby” state with a $0.20 MRC, which automatically activates to operate as normal when it reaches 1MB of usage. 

Here’s how it works: 

- Telnyx customers register their SIM before it is inserted and configured into their hardware.
- In the portal, select the SIMs that you would like to enable usage based activation for, and click on "Manage SIM Cards Settings” from the bulk actions dropdown. 
- Select the option "Set SIMs to standby status."
- After a few minutes, your SIM status will reflect this change. 
- Once the SIM reaches 1MB of usage, it is activated in its normal state, and will be charged $2 MRC.
- The status of the SIM can be disabled via API or portal, and usage based activation can be turned on again so that you don’t have to pay $2 MRC until the SIM is used. 

<br>
<video width="100%" controls autoplay loop poster="">
  <source src="//videos.ctfassets.net/taysl255dolk/NG5dU0nJ5qsvIRVerjmGE/09f9481a372ec103227e8dab76e24a9c/Usage_Based_Activation.mov" type="video/mp4">
  Usage Based Activation for Telnyx Wireless SIMs
</video>

<br>

If you’d like to find out more about our Wireless offering, please don’t hesitate to [get in touch](https://telnyx.com/contact-us "Contact Us") with our team of experts.

Usage_Based_Activation (1).png

Telnyx SIM usage based activation means you can deploy your SIMs in standby, and automatically trigger them to activate

Telnyx SIM usage based activation 

We’re excited to announce that our Wireless SIMs now have usage based activation.

Telnyx SIM Usage Based Activation

# Billing & Billing Group Release Notes
At Telnyx we’re always flexible when it comes to billing, we make changes regularly based on feedback we receive from users like you. 

Recent Updates to how Telnyx bills users include:

<ul>
  <li>03/17/2021 - <a href="https://telnyx.com/release-notes/new-feature-release-billing-groups#mar-17-2021">Telnyx adds GBP billing to Mission Control</a></li>
  <li>06/06/2020 - <a href="https://telnyx.com/release-notes/new-feature-release-billing-groups#june-6-2020">Multi-Currency Billing in AU Dollars</a></li>
  <li>11/11/2019 - <a href="https://telnyx.com/release-notes/new-feature-release-billing-groups#nov-11-2019">Billing Groups Released</a></li>
  <li>01/30/2017 - <a href="https://telnyx.com/release-notes/new-feature-release-billing-groups#jan-30-2017">Rate Center Search</a></li>
</ul>

<hr>

17, March 2021

<h2 id="mar-17-2021">Telnyx adds GBP billing to Mission Control</h2>

![Telnyx UK - Release Notes](//images.ctfassets.net/taysl255dolk/6O5tQIiEhppKwOXPaDvANx/96fe005e8e0be96f5ec3f56f92f39374/GBP_Multi-Currency_Billing__1_.jpg)

Today, Telnyx is delighted to announce that our customers can now choose to pay and see pricing in pounds Sterling (GBP). This new functionality is part of a wider multi-currency initiative, which aims to make the Telnyx platform easier to use, for both new and existing customers.

For a UK-based business, working in GBP will allow you to better understand your pricing as it appears on our website and in the Mission Control Portal, making your invoices more clear and predictable. More importantly, it makes life easier for Telnyx users who bill their customers in GBP. Telnyx users will now be able to streamline their finance operations by attributing the Telnyx cost to the spending of their customers directly. 

This billing feature release comes after the announcement that we have achieved [full PSTN replacement](https://telnyx.com/resources/uk-pstn-replacement "UK PSTN Replacement") in the UK. Our dedicated network [point of presence in London](https://telnyx.com/resources/telnyx-anchorsite-low-latency "London PoP"), [international call routing](https://telnyx.com/release-notes/sip-trunking "Telnyx International Call Routing"), and a more reliable UK +44 number search and ordering experience, means that our UK customers can now avail of a fully-featured telephony solution in England, Wales, Scotland and Northern Ireland.

### How to activate GBP billing on your Telnyx account

To get started, you’ll need to [sign up](https://telnyx.com/sign-up "Sign Up") for a Telnyx account. Once you’ve verified your email address and logged into your Mission Control Portal, we’ll ask you a few questions about how you’ll be using Telnyx. Simply select GBP from the drop-down menu in this box, and that’s it! Your pricing and invoicing will appear in GBP for all usage associated with that specific account.

<hr>

6, June 2020
<h2 id="june-6-2020">Multi-Currency Billing in Australian Dollars</h2>

![Multi-Currency Billing in Australian Dollars](//images.ctfassets.net/taysl255dolk/4vlkQy6C2YOpuRu0dRCy2/5e69f246efaa3a1426c4da6e1c769dfd/AU_Launch_ReleaseNotes_1200x450_2x.png)

We’re excited to announce that Telnyx customers can now choose to pay and see pricing in Australian Dollars (AUD). This new functionality marks the beginning of a wider multi-currency initiative aimed at making our platform easier to use for everyone.

If you’re an Australian business, working in AUD will allow you to better understand your pricing as it appears on our website and in the Mission Control Portal, making your invoices more clear and predictable.

This billing feature comes as part of wider improvements to our services Down Under, including our [dedicated network point of presence in Sydney](https://telnyx.com/release-notes/call-control), [better international call routing](https://telnyx.com/release-notes/sip-trunking), [SIP registration on sip.telnyx.com.au](https://telnyx.com/release-notes/sip-trunking), a more reliable Australian +61 number search and ordering experience, and our ability to serve as an ISDN replacement in Australia, through our [Elastic SIP Trunking](https://telnyx.com/products/sip-trunks) and [Programmable SMS](https://telnyx.com/products/sms-api) offerings.

### How to activate AUD billing on your Telnyx account

To get started, you’ll need to [sign up for a Telnyx account](https://telnyx.com/sign-up). Once you’ve verified your email address and logged into your Mission Control Portal, we’ll ask you a few questions about how you’ll be using Telnyx. Simply select AUD from the drop-down menu in this box, and that’s it! Your pricing and invoicing will appear in AUD for all usage associated with this account.

<hr>

11, November 2019
<h2 id="nov-11-2019">Billing Groups Released</h2>

![Billing Group Feature Image](//images.ctfassets.net/taysl255dolk/44IsCthfrmmiEqXXBwuaLK/8ce3079abd9efe5635b8442bb138f793/Resource-BillingGroups-1200x450_2x.png)

We’re happy to announce a new feature for managing your usage and billing information — __Billing Groups__, now available in the <a href="https://portal.telnyx.com/#/app/account/billing-groups">Mission Control Portal</a> and Telnyx API.

This new feature offers a better way to manage your customer sub-accounts, making it easy to add and manage billing groups to categorize usage reports and end-of-month invoice records.

Billing Groups allow you to separate your phone numbers and usage for a specific end customer, this will be particularly useful for resellers of our services with customers of their own. Sub-accounts can now be billed the exact inbound and outbound usage for the month, depending on when numbers and profiles were assigned to the Billing Group.

### Benefits of Billing Groups

- __Billing of Sub-Accounts__: Resellers of our services who have customers of their own will find this feature particularly useful for billing the exact usage, partial and recurring charges for the month.
- __Reporting & Metadata__: Billing Group information is stored within the metadata of the corresponding CDR. This provides for easier filtering of records by customer.

### Setting Up Billing Groups

Set up Billing Groups in minutes with the Mission Control Portal. You can start creating Billing Groups in four simple steps:

1. Navigate to the __My Account__ section, located within the dropdown in the top right of the Mission Control Portal.
2. Select __Billing Groups__ from the top navigation bar.
3. Enter the __name__ of the Billing Group.
4. Click __Create__.

Once you’ve created your Billing Groups, you can start assigning them to numbers and outbound profiles within their corresponding sections. You may also label outbound calls dynamically through a custom SIP header.

To find out more about creating your Billing Groups via the Telnyx API, head over to our [Developer Center](https://developers.telnyx.com/api/billing-groups/billing-group/list-billing-groups).

<hr>

30, January 2017
<h2 id="jan-30-2017">Rate Center Search Released</h2>

Our [Rate Center Lookup](https://telnyx.com/products/phone-numbers) is here, and we’re delighted to share it with everyone! We’ve got a lot of exciting things in store for you, and this rate center search is just one of many tools and updates that we’ll be releasing in 2017.

### Using the Rate Center Search Feature

Using the search feature of our Rate Center Lookup tool is quick and easy:

1. Choose a country from the dropdown
2. Choose a state or province from the dropdown

You can include a specific city or rate center in the third field to narrow down your results, which will be listed next to the map in the following format:

- Rate Center
- Location
- LATA
- LATA Name


Resource-BillingGroups-1200x450@2x.png

Need information on the latest billing releases at Telnyx? Here you will find all our billing & billing group updates all in one place.

Whats the Latest in Billing at Telnyx?

We’re happy to announce a new feature — Billing Groups — which makes it easy for you to categorize usage reports and end-of-month invoice records. 

Telnyx Billing [RELEASE NOTES & Updates]

## Instituting Billing and Reporting for WebRTC

Starting __Monday, March 29, 2021__, Telnyx is instituting billing and reporting for WebRTC usage. This release note outlines what this change means for customers, and how WebRTC calls are billed, reported, and invoiced.

<br>

## Pricing Details for WebRTC Calls

The total cost for inbound and outbound calls initiated and answered on a Telnyx WebRTC browser client consists of two components: 

1. The per-minute usage cost of the WebRTC interface.
2. The per-minute usage cost of any underlying SIP infrastructure used as part of the call.

WebRTC calls are priced at __$0.002/minute__, in addition to any cost associated with PSTN call legs. 

<br>

### Cost Computation for WebRTC Calls

__Inbound Call to a Telnyx Phone Number connected to a WebRTC client:__

Calls placed to a Telnyx phone number can be answered using a WebRTC client. The cost for such calls is as follows:

- [__$0.0035 / min__ to receive calls to a local Telnyx phone number in the US.](/pricing/elastic-sip)
- [__$0.002 / min__ to receive inbound calls to a browser or app](/pricing/call-control) (in this case, the WebRTC client).

Thus the total cost of the call is $0.0035 + $0.002 = $0.0055 / min. 

For example, on a 120-second call, the total charge is $0.0055 / min × 2 min = $0.011.

<br>

__Outbound Call from a WebRTC client to a PSTN number:__

A WebRTC client can be used to place calls to any phone number on the PSTN via Telnyx. The cost for such calls is as follows:

- [__$0.005 / min__ to place calls to a local phone number in the US](/pricing/elastic-sip). (Assuming the number is in Zone 1 of our [destination-based pricing](/pricing/elastic-sip). This applies to most phone numbers in the lower 48 states.)
- [__$0.002 / min__ to place outbound calls from a browser or app](/pricing/call-control) (in this case, the WebRTC client).

Thus the total cost of the call is $0.005 + $0.002 = $0.007 / min.

For example, on a 120-second call, the total charge is $0.007 / min × 2 min = $0.014.

<br>

## Call Detail Records (CDRs) for WebRTC Calls

Call Detail Records (CDRs) are available for WebRTC calls, just like regular Elastic SIP Trunking or Voice API calls.

An example CDR from a WebRTC call is shown below. 

<br>

| Field     | Value     |
| ---------- | ---------- |
| cld       | +1224xxxxxxx       |
| cli       | +1312xxxxxxx       |
| start_timestamp       | 2021-03-04 21:13:07       |
| end_timestamp       | 2021-03-04 21:15:03       |
| billed_sec       | 120       |
| cost       | 0.004       |
| rate       | 0.002       |
| direction       | outbound       |
| uuid       | 6ae3XXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX       |
| user_id       | 246bXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX       |
| call_sec       | 102       |
| session_uuid       | 6ae3XXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX       |
| connection_id       | 1583XXXXXXXXXXXXXXX       |
| billing_group       | ABC Calling Services       |
| tags       |        |

<br>

Users may view CDRs associated with WebRTC usage in the [Detail Requests](https://portal.telnyx.com/#/app/reporting/detail-requests) tab of the Reporting section in the Portal, by selecting __WebRTC__ as the Report Type.

<br>

![Requesting WebRTC Call Detail Records in the Mission Control Portal](//images.ctfassets.net/taysl255dolk/1DmfBTnUVVYuED0vhMGK1h/b0193f415b826106dbc17b53aea725c3/portal_webrtc_billing.png)

<br>

Similarly, CDRs associated with SIP usage are available by selecting __Calls__ as the Report Type.

<br>

__Matching SIP CDRs and WebRTC CDRs__

In the CDR example illustrated above, only the WebRTC component of the total cost of the call is shown. A separate CDR is created for the SIP Trunking usage component, showing the relevant rate for its usage.

<p>Calls which contain a WebRTC component and a SIP Trunking component will thus have two separate CDRs describing the call and its costs. These CDRs will have an identical value in their <code>uuid</code> field, so that they can be easily matched. In future iterations of WebRTC billing and reporting, we plan to provide a unified reporting system which contains complete call information, inclusive of all billable components.</p>

<br>

### Invoicing for WebRTC Calls

Invoices will present information on SIP Trunking usage and WebRTC usage separately, even if calls are made that use both WebRTC and SIP Trunking.

<p><a href="//assets.ctfassets.net/taysl255dolk/7kxBmBtHF5IvBTyrFcJ0US/52a10bddec1085d872566ed2fe41dfb6/Sample_Invoice_-_WebRTC.pdf" title="Sample Invoice - Telnyx WebRTC">Download a sample invoice illustrating WebRTC usage.</a></p>

SIP Trunking usage is presented in the invoice in the *Usage Charges - Voice and Data* section under "Termination" and "Origination".

WebRTC usage is presented in the invoice in the *Usage Charges - Voice and Data* section under "WebRTC Termination" and "WebRTC Origination".

<br>

### Coming Soon to Telnyx WebRTC

In the future, we will be adding even more functionality to WebRTC billing and reporting, including:

- Filtering by call source type in reports, so you can tell if calls came from a phone number or WebRTC client.
- Aggregated reporting for WebRTC calls.
- The ability to see unified call costs via our Portal or API, containing all of the cost components for any given call.

If you'd like to be the first to know about these new features, [talk to our sales team](/contact-us) about WebRTC.


We are instituting billing and reporting for WebRTC. Learn all the details in the release notes here.

Instituting Billing and Reporting for WebRTC

Starting Monday, March 29, 2021, Telnyx is instituting billing and reporting for WebRTC usage. This release note outlines what this change means for customers, and how WebRTC calls are billed, reported, and invoiced.

## Telnyx adds GBP billing to Mission Control

![Telnyx UK - Release Notes](//images.ctfassets.net/taysl255dolk/6O5tQIiEhppKwOXPaDvANx/96fe005e8e0be96f5ec3f56f92f39374/GBP_Multi-Currency_Billing__1_.jpg)

Today, Telnyx is delighted to announce that our customers can now choose to pay and see pricing in pounds Sterling (GBP). This new functionality is part of a wider multi-currency initiative, which aims to make the Telnyx platform easier to use, for both new and existing customers.

For a UK-based business, working in GBP will allow you to better understand your pricing as it appears on our website and in the Mission Control Portal, making your invoices more clear and predictable. More importantly, it makes life easier for Telnyx users who bill their customers in GBP. Telnyx users will now be able to streamline their finance operations by attributing the Telnyx cost to the spending of their customers directly. 

This billing feature release comes after the announcement that we have achieved [full PSTN replacement](https://telnyx.com/resources/uk-pstn-replacement "UK PSTN Replacement") in the UK. Our dedicated network [point of presence in London](https://telnyx.com/resources/telnyx-anchorsite-low-latency "London PoP"), [international call routing](https://telnyx.com/release-notes/sip-trunking "Telnyx International Call Routing"), and a more reliable UK +44 number search and ordering experience, means that our UK customers can now avail of a fully-featured telephony solution in England, Wales, Scotland and Northern Ireland.

### How to activate GBP billing on your Telnyx account

To get started, you’ll need to [sign up](https://telnyx.com/sign-up "Sign Up") for a Telnyx account. Once you’ve verified your email address and logged into your Mission Control Portal, we’ll ask you a few questions about how you’ll be using Telnyx. Simply select GBP from the drop-down menu in this box, and that’s it! Your pricing and invoicing will appear in GBP for all usage associated with that specific account.

Today, Telnyx is delighted to announce that our customers can now choose to pay and see pricing in pounds Sterling (GBP).

Telnyx adds GBP billing to Mission Control

Today, Telnyx is delighted to announce that our customers can now choose to pay and see pricing in pounds Sterling (GBP). This new functionality is part of a wider multi-currency initiative, which aims to make the Telnyx platform easier to use, for both new and existing customers.

GBP Billing Is Available

# SIP Product Release Notes & Updates
At Telnyx we’re always improving and expanding our network to deliver the highest quality SIP experience for your customers, we make changes regularly based on feedback we receive from users like you. 

Recent Updates to SIP include:

<ul>
  <li>02/25/2021 - <a href="https://telnyx.com/release-notes/sip-trunking#feb-02-2021">New Quality of Service (QoS) Reports for Voice Calls Now Available in Mission Control</a></li>
   <li>11/30/2020 - <a href="https://telnyx.com/release-notes/sip-trunking#nov-30-2020">New Advanced SIP Debugging Feature Now Available in Mission Control 
</a></li>
   <li>08/05/2020 - <a href="https://telnyx.com/release-notes/sip-trunking#aug-5-2020">Outbound Voice Profiles Simplified</a></li>
  <li>04/15/2020 - <a href="https://telnyx.com/release-notes/sip-trunking#april-15-2020">International Conversational Direct</a></li>
  <li>04/15/2020 - <a href="https://telnyx.com/release-notes/sip-trunking#april-15-2020-e911">Emergency Services in Ireland</a></li>
  <li>10/31/2019 - <a href="https://telnyx.com/release-notes/sip-trunking#oct-31-2019">Global Expansion for SIP Registration</a></li>
  <li>10/08/2019 - <a href="https://telnyx.com/release-notes/sip-trunking#oct-8-2019">New PoP in Sydney, Australia</a></li> 
</ul>

25, February 2021
<h2 id="feb-25-2021">New Quality of Service (QoS) Reports for Voice Calls Now Available in Mission Control</h2>

![QoS Reports now available in the Portal](//images.ctfassets.net/taysl255dolk/4zWz7Gsh7qq45yyQHpw5Ht/1830f265dc5a73258af10cfb9553dbc8/QoS_Reports_for_Voice_Calls_are_now_available_in_the_Portal..png)

At Telnyx, we know that it’s important for our customers to be able to track all aspects of their calls. Today, we’re excited to release Quality of Service (QoS) reports for voice calls to help users troubleshoot call quality issues that may arise. 

This new feature will give customers a visual representation of the Quality of Service (QoS) of any given call on a timeline with two separate graphics, one for each the RTP media streams that are established for each call.

On these graphics customers will be able to see 4 different metrics:

1. __Packets__
“Packets” represents the incremental number of RTP (real-time transport protocol) packets that were sent in this direction.
2. __Packets lost__
“Packets_lost” represents the incremental (accumulated) number of RTP packets perceived as lost by the RTCP (real-time transport control protocol) information, as measured by the receiving party.
3. __MOS__
“MOS” (Mean Opinion Score) represents the value as a function of Jitter, the number of lost packets, and the round trip time (RTT)- when available- as measured by the receiving party.
4. __IA Jitter__
“Ia_jitter” represents the value of Interarrival Jitter, as measured by the receiving party.

The QoS report will enable users to quickly identify any issues that might have affected the quality of the call, which will speed up the troubleshooting process. Take a look at the sample report below:

![QoS Report Screenshot](//images.ctfassets.net/taysl255dolk/1A26MoHZFFOmQovS4zmyw5/f1df7c3390eed50f85c03c4f8beca86a/QoS_Screenshots.png)

*Sample QoS report now available in Mission Control*

The new report feature is available in the Mission Control Portal through the Advanced View of our SIP Debugging tool.

If you have any questions please don’t hesitate to reach out to our [team of experts](https://telnyx.com/contact-us "Contact Us"). 

30, November 2020
<h2 id="nov-30-2020">New Advanced SIP Debugging Feature Now Available in Mission Control</h2>

![995 x 374 Advanced SIP Debugging is now live in Mission Control](//images.ctfassets.net/taysl255dolk/69g6JHqNgKqGZ88yAVEERK/8a16192ac6d2a7276cca4ff3c59f2d92/995_x_374_Advanced_SIP_Debugging_is_now_live_in_Mission_Control.jpg)

Telnyx are delighted to announce the launch of an advanced SIP debugging feature in the Mission Control Portal. 

Behind the scenes, Telnyx engineers have been using the Homer tool to troubleshoot issues with SIP calls. We have integrated the __Homer__ tool to extend it’s use to Telnyx customers for easy troubleshooting through an improved UI and a host of new features. Telnyx portal users now have the ability to:

- export the callflows in PCAP format for advanced packet inspection
- export the callflows in text format for sharing. 

The Advanced SIP debugging tool will allow Telnyx customers to perform an in-depth inspection of their SIP calls. 

Telnyx plans on adding QoS metrics to the advanced SIP debugging tool to enable our customers to measure audio quality of calls on a timeline report. 

Telnyx users can access this new feature by navigating to the ‘__Debugging__’ tab on the menu on the left hand side of your Mission Control Portal and clicking ‘__Advanced View__’. Why not [check it out](https://portal.telnyx.com/)?

<hr>

05, August 2020
<h2 id="aug-5-2020">Changes to Outbound Voice Profiles</h2>

![high-volume-short-duration](//images.ctfassets.net/taysl255dolk/52QbdWedGZtTqimDHcY8RF/dedb59c3892162e8b65d77f41d68849c/high-volume-short-duration.jpg)

We’re launching a new Outbound Voice Profile creation experience in the Mission Control Portal to simplify the process of getting up and running with your Telnyx account.

### Why We Changed Outbound Voice Profiles

As we continue to expand our international SIP trunking services across the globe, we’ve heard a lot more feedback from users who want a simple process for seeing international outbound call pricing and making international outbound calls with Telnyx. With that feedback in mind, we’re confident that this new experience will make it easier than ever for customers to start making outbound calls on our global, purpose-built communications network, and see exactly how much those calls will cost.

#### Simplified Traffic Types
Users now only need to specify whether their voice traffic type is __Conversational__ or __High Volume/Short Duration__.

Our telephony engine now handles fax traffic and direct routing as standard, so there’s no longer any need to select the Fax or Conversational Direct traffic types to enjoy these benefits.

#### US and International Calling, all in one Conversational Outbound Voice Profile
Users who create a new Outbound Voice Profile and select the __Conversational__ Traffic Type for regular calls can use this profile to make calls internationally.

There is no longer any need to specify a Service Plan on Outbound Voice Profiles, or to create separate profiles for USA-48/CAN and International Service Plans. You can still choose to allow or disallow calls by international destination, set maximum allowable destination rates, and set daily spend limits on connections to protect your account from fraud.

Pricing for US and international outbound calling is now available in one Global Conversational rate deck. Users can find this deck under “Outbound (Termination) Voice/Fax Usage” in the Voice Pricing section of the Mission Control Portal.

### Legacy Outbound Voice Profiles
If you created an Outbound Voice Profile before today, you’ll still be able to edit its settings with the Legacy Outbound Voice Profile experience. For any profiles created after today, you’ll see the new experience as described in these release notes.

For a limited time, creating, updating, and adding connections to Legacy Outbound Voice profiles will still be supported.

The following functionality of Legacy Outbound Voice profiles will be removed when support for legacy profiles ends:

- Switching back to the legacy experience when creating new Outbound Voice Profiles in the Mission Control Portal, to specify legacy traffic types (like Fax and Conversational Direct) and service plans.
- Creating Legacy Outbound Voice Profiles via the Telnyx API.
- Adding connections and apps to a Legacy Outbound Voice Profile.

For more information on Outbound Voice Profiles, talk to our [experts](https://telnyx.com/contact-us).

<hr>

15, April 2020
  <h2 id="april-15-2020">International Conversational Direct</h2>

![high-volume-short-duration](//images.ctfassets.net/taysl255dolk/52QbdWedGZtTqimDHcY8RF/dedb59c3892162e8b65d77f41d68849c/high-volume-short-duration.jpg)

We’re excited to announce a new product for international outbound voice — International Conversational Direct, which is now available in the Mission Control Portal and the Telnyx API.

International Conversational Direct offers improved quality and higher connection rates on your outbound calls. Call quality is enhanced by optimizing the route preferences and leveraging our direct partnerships with local Tier-1 carriers across the globe to choose a high-quality route every time.

Set up high-quality global outbound calling in minutes with the Mission Control Portal for more direct call connections and better quality. You can enable International Conversational Direct in two simple steps:

1. Create a new Outbound Profile with Traffic Type: __Conversational Direct__ and Service Plan: __International + US-48/CAN__
2. Assign a connection to your new Outbound Profile.

![direct-outbound-profile](//images.ctfassets.net/taysl255dolk/1iXFLkGImwU3MizDWoJLZc/5c34fe40f542e1fe3a088599590ad081/direct-outbound-profile.jpg)

Usage-based pricing for International Conversational Direct termination can be found by logging into your Mission Control Portal and heading to the Pricing page.

This launch builds on our existing high-quality termination offering, including our [domestic Conversational Direct](https://telnyx.com/release-notes) product launched late last year.

Want to configure your Outbound Profiles to enable International Conversational Direct via API instead? Head on over to our [Developer Center](https://developers.telnyx.com) to learn how.

Learn more about the benefits of International Conversational Direct on our [Resource Center](https://telnyx.com/resources/outbound-quality-international-conversational-direct).

<hr>

15, April 2020
<h2 id="april-15-2020-e911">Emergency Services In Ireland</h2>

![ireland-emergency-numbers](//images.ctfassets.net/taysl255dolk/1y0U2knJc4isuxpr7GL8Zs/f188c8bd30665b0feebf10cc5f50a5b0/ireland-emergency-numbers.jpg)  

We’re excited to announce the addition of emergency services to our numbers in Ireland. Emergency services can be enabled on some local Irish numbers for an additional monthly recurring cost.

### How do I enable emergency services on my Irish numbers?
Emergency services can be enabled on your local numbers in just a few steps via the Mission Control Portal:

1. Purchase an Irish number
2. Select the ambulance icon 🚑 next to your number in the __My Numbers__ section of the Mission Control Portal.
3. Enter or select an address in the dialog box. This address is provided to the emergency services when an emergency call is made from your number.

Please note that addresses must be entered in the correct format, including the __Business Name__, __Street Address__, __Extended Address__, __City/Locality__ and __Postcode__ fields populated, and with the State field containing the name of a county in the Republic of Ireland:

Carlow, Cavan, Clare, Cork, Donegal, Dublin, Galway, Kerry, Kildare, Kilkenny, Laois, Leitrim, Limerick, Longford, Louth, Mayo, Meath, Monaghan, Offaly, Roscommon, Sligo, Tipperary, Waterford, Westmeath, Wexford, and Wicklow

Once you have submitted your details, it will take local regulators approximately 48 hours to enable emergency calling on the number.

For more information on enabling emergency services on your numbers, our dedicated support team is on hand to help via chat, 24/7.

You can learn more about our emergency services offering in other countries at our [Resource Center](https://telnyx.com/resources/emergency-services-ireland-numbers).

<hr>

31, October 2019
<h2 id="oct-31-2019">Global Expansion for SIP Registration</h2>

![global-sip-expansion](//images.ctfassets.net/taysl255dolk/2MHlMZfrqQZaaWO2bQtRst/6930fab9a8a5cbc0328a3e0d71449fd4/global-sip-expansion.png)  

We’re excited to announce that we’ve expanded support for SIP registrations to even more global destinations. With this release, we now support registrations locally within Europe and Australia, with Canada coming soon.

This global expansion enables registrations beyond our US sites located at sip.telnyx.com. SIP registrations are now possible on the following domains:

- sip.telnyx.eu
- sip.telnyx.com.au
- sip.telnyx.ca (coming soon)

This means that customers using devices which depend on SIP registrations can now register with any of the regions listed above and be able to receive inbound calls from the regional SIP proxy.

We’ve also extended our full support for UDP, TCP and TLS to each of these new locations, so you can keep using your existing signaling protocol. With regional routing of your SIP signaling traffic, you’ll experience reduced latency and improved deliverability.

Configuring your SIP Region is easy and can be tested with the following steps:

1. Register your SIP device against sip.telnyx.XXXX
2. Make a phone call to the number or SIP URI assigned to the Connection.
3. Your SIP device will receive the inbound call from the SIP regional proxy that you registered against.

That’s it — you’ve now updated your SIP Registration region. To find out how you can complete these same steps via API, check out our [Developer Center](https://developers.telnyx.com/api/v1/mission-control/find-connections).

For more information on SIP Registration, head over to sip.telnyx.com.

<hr>

08, October 2019
  <h2 id="oct-8-2019">New Telnyx PoP in Sydney, Australia</h2>

![sydney-au-pop](//images.ctfassets.net/taysl255dolk/4SHrI6SQnzO3hSvO3LBvCl/bdba938561fb26d57d529a8410f92441/sydney-au-pop.png)

The release of a new Telnyx point-of-presence (PoP) in Sydney, Australia brings about three big changes to the Telnyx network.  

The first is our continued global network expansion. The rollout of our first point-of-presence in Australia — with more to come in the near future — expands our connection points to the Telnyx network, to benefit customers in Australia and Asia.

Secondly, we built Anchorsite® to improve call quality and reduce packet loss, with traffic routed through the PoP with the lowest latency. You can now choose to anchor your call media at this new Sydney PoP for even better call quality.

And finally, SIP signaling is now possible through this new region. You can test this out by pointing your SIP devices to sip.telnyx.com.au for outbound calls, or by selecting Australia as your SIP region under Connections Inbound settings for inbound calls.

It’s now possible to keep both your call media and signaling all within Australia, reducing latency and directing all media and traffic over our private IP-network.

If you’re interested in anchoring call media and SIP signaling at this new location, you can configure your connection in the [Mission Control Portal](https://portal.telnyx.com/). Check out our [Developer Center](https://developers.telnyx.com) to see how you can make the same updates via the Telnyx API.

RN SIP.jpeg

Wondering what the latest updates for SIP Trunking at Telnyx are? Here you will find all the feature releases, all in on place.

What's New in Telnyx's SIP Trunking Product?

If you're looking for our SIP Trunking release notes and updates you can find them all together here.

Release notes