Telnyx is excited to announce the release of **Fine-tuning** capabilities for AI models, available now in our AI product suite. This new feature enables you to customize pre-trained models to better suit your specific use cases, delivering more accurate results with fewer resources.

**Key benefits:**

* **Enhanced precision:** Fine-tune models to your unique datasets and achieve higher accuracy for specialized tasks, whether it’s for text, audio, or image processing.
* **Resource efficiency:** Avoid building models from scratch—fine-tune existing ones to save time and reduce compute costs.
* **Scalability and customization:** Easily scale and adapt models as your needs evolve, creating more personalized solutions for various AI applications.

**How it impacts you:**

This release is ideal for developers, data scientists, and businesses looking to improve the performance of their AI models for highly specialized tasks. Fine-tuning enables you to take our pre-trained models and tailor them to your specific data or domain, achieving better results with less effort compared to training models from scratch.

**How Telnyx Fine-tuning stands out:**

Unlike other providers that require extensive manual effort (such as creating training files) to fine-tune AI models, Telnyx simplifies the process. With Telnyx, you can upload documents, such as PDFs, into a [Storage](https://telnyx.com/products/cloud-storage) bucket, and our system will automatically generate the necessary data structures for fine-tuning. This significantly reduces the time and effort required, making the process more efficient and user-friendly. 

We encourage you to explore this exciting feature and fine-tune AI models to unlock their full potential for your specific use cases. This powerful capability allows for greater control, enhanced performance, and significant time savings.

For detailed guidance on how to use Telnyx **Fine-tuning**, please refer to our updated [developer documentation](https://developers.telnyx.com/docs/inference/fine-tuning).

Team Telnyx

Telnyx's fine-tuning capabilities allow developers and businesses to easily customize pre-trained AI models with their own data, delivering enhanced accuracy, flexibility, and performance.

Introducing fine-tuning for AI models with Telnyx

We are excited to announce the release of fine-tuning for AI models.

Fine-tuning

Our Open Source Node SDK v2 pre-release (Alpha) is now available to the public, featuring a full typescript support and enhanced functionality. 

To try for yourself, use NPM and [follow the instructions on the package page](https://www.npmjs.com/package/telnyx) to install:

`npm install telnyx --save`

Further details outlined below.

## Typescript Support

- Full Support: A completely converted library with [type declarations](https://www.typescriptlang.org/docs/handbook/2/type-declarations.html) for developers to use, improving the user experience.
- Include matching types for every Telnyx resource and endpoint documented, based on the public standard [OpenAPI specification](https://github.com/team-telnyx/openapi)

## Enhanced Features

- *Active*, *Current* and *Maintenance* [Node.js versions support](https://nodejs.org/en/about/previous-releases)
- [Tests library](https://jestjs.io/) upgrade, using a more modern toolset
- Package library in [ECMAScript modules](https://nodejs.org/api/esm.html), the official standard format 
- Updated deprecated dependencies and setup: reduced vulnerabilities, improved linter and facilitated further [OSS](https://en.wikipedia.org/wiki/Open-source_software) contributions

## Fixes
- Removed outdated API resources and endpoints
- Addressed inconsistencies on resource naming
- Add missing endpoints

## Changelog

See the [complete Changelog](https://github.com/team-telnyx/telnyx-node/releases) in Github.

## Upcoming features
- Auto-update mechanism for resources based off OpenAPI specs
- Add support to non-standard endpoints (e.g.: multipart, stream)

## Feedback
We continuously incorporate your feedback to improve the Node SDK developer experience, so stay tuned for further updates.

As always, if you encounter any issues or have suggestions, please address us in [Github](https://github.com/team-telnyx/telnyx-node) or reach out to our [support team](https://telnyx.com/contact-us).

Telnyx launches alpha version of an all-new typescript Node SDK with enhanced functionality

Telnyx's Node SDK v2 is now available in pre-release for all users.

Node SDK V2 now in pre-release

Telnyx is pleased to unveil the release of our IoT SIM card v4. This update signifies our commitment to continuous improvement and our dedication to leveraging the best roaming agreements available, ensuring our customers benefit from unparalleled connectivity and service reliability.

### What's new in v4?

__Upgraded operating system:__ Following our SIM vendor's latest recommendations, the new SIM card version features an enhanced OS for optimal performance and security.

__Enhanced HTTPS OTA applet functionality:__ We've upgraded the OTA update functionality, enabling more timely and secure OTA updates for your devices.

__GID1 & GID2 files for seamless APN configuration:__ We’ve added GID1 and GID2 files *([ETSI](https://www.etsi.org/deliver/etsi_ts/131100_131199/131102/16.06.00_60/ts_131102v160600p.pdf) 4.2.10-11)* to support the automatic population of Telnyx MVNO details in devices. This means that APNs for data connections are set automatically in newer versions of major operating systems, including Android, iOS, and Windows.

__NCP-IP file addition:__ To further simplify connectivity, the NCP-IP file  *([ETSI](https://www.etsi.org/deliver/etsi_ts/131100_131199/131102/16.06.00_60/ts_131102v160600p.pdf) 4.2.90) *has been added to assist devices in selecting the correct APN (Telnyx APN) for data connections. Please note that the availability of this feature is device-dependent.

__Updated IMSI account selection:__ v4 SIM cards benefit from an updated multi-IMSI solution that continues to expand our coverage and increase our multi-carrier redundancy. 

__IMSI fallback capability:__ The v4 cards are optimized to leverage our multi-IMSI technology by automatically switching to another IMSI if connectivity via the active IMSI is lost, giving an extra layer of redundancy and reliability. This functionality will be disabled by default and can be enabled via OTA. Note: Some devices may lose the existing APN settings when the IMSI used for connectivity services is changed. 

__Environmentally friendly design:__ In line with our ongoing commitment to improved sustainability, the new SIM cards are a triple-half design, using less plastic to reduce environmental impact.

IoT devices equipped with new Telnyx SIM v4 cards will automatically enjoy enhanced performance, more reliable connectivity, and seamless integration with the latest device operating systems. 

Plus, with our focus on environmental sustainability, you can feel good about choosing Telnyx.

Stay tuned for more information on how to access these new SIM cards and take full advantage of the improved features and connectivity.

For any questions or further details, please contact our team.

Team Telnyx


Telnyx announces new version of IoT SIM Card with enhanced connectivity features

Telnyx announces new version of the Telnyx IoT SIM Card with enhanced connectivity features

Telnyx announces the release of IoT SIM card v4 with upgraded connectivity and service reliability.

Telnyx releases IoT SIM Card v4 with enhanced connectivity features

We are excited to announce the release of our new **Gather using AI** call command in our Voice products. This advanced feature leverages AI to intelligently collect user input during live calls, enabling more dynamic and context-aware interactions.

This release is ideal for businesses who want to enhance customer experience by incorporating real-time AI-powered speech recognition and interpretation, providing a seamless way to gather spoken input.

**Key Benefits:**

* **AI-driven input collection:** Enable real-time, AI-powered speech recognition during calls to gather natural spoken responses instead of traditional DTMF inputs for more flexible call flows.
* **Enhanced interaction capabilities:** Capture and analyze user input with improved accuracy, allowing for smarter, more context-aware voice interactions that adapt to the conversation.
* **Customizable and scalable solutions:** Integrate with external AI platforms or custom-built systems to create highly tailored solutions, from simple IVRs to complex conversational AI workflows.

We encourage you to explore this powerful new feature and integrate it into your applications to streamline user input and enhance your voice solutions.

For detailed instructions on how to implement the **Gather using AI** call command, please refer to our updated [developer documentation](https://developers.telnyx.com/docs/voice/programmable-voice/gather-using-ai).

Team Telnyx

Telnyx now offers gather using AI, a call command that leverages real-time speech recognition to enhance voice interactions.

Introducing gather using AI - a new call command at Telnyx

We are excited to announce the release of gather using AI, a new call command in our Voice products.

Gather using AI call command

### Overview

Telnyx is rolling out a new __Brand Verification Process__ for brands classified as __PUBLIC_PROFIT__ entity types using the 10DLC API. This release is a __mandatory update__ from The Campaign Registry (TCR) and is designed to enhance security, prevent brand impersonation, and ensure compliance with 10DLC messaging regulations.

As of __October 3, 2024__, all new and existing brands marked with a PUBLIC_PROFIT entity type must undergo this mandatory verification process. The process includes submitting a business contact email and completing Two-Factor Authentication (2FA) to validate the brand identity. Brands that fail to complete the verification process __will not__ be able to register new campaigns or perform certain vetting actions.

### Key Features and Changes

1. __New Brand Verification Flow:__
- For __new brands__, upon creation via the 10DLC API, a verification email will automatically be triggered to the business contact email provided.
- New brands that do not complete the verification will remain in an __unverified state__ and will be unable to register campaigns until verification is completed.

2. __Existing Brand Impact:__
- __Existing brands__ in a verified state can continue operating as usual, but they will be restricted from:
  - Adding new campaigns
  - Importing vetting
  - Requesting vetting
- To restore full functionality, existing brands must __update their business contact email__ and complete the 2FA process to re-verify their status.

3. __Two-Factor Authentication (2FA):__
- Telnyx will send a verification email with a unique link and PIN to the business contact email.
- The verification email is valid for __7 days__. If not clicked, the brand remains unverified.
- If the verification process is not completed within __30 days__, the brand will remain unverified and need to be resubmitted via the API.

4. __API Endpoint Updates__:
- New field: businessContactEmail is now required for PUBLIC_PROFIT brands when creating or updating a brand.
- Upon updating this email, a new 2FA verification process will be triggered.

### API Integration

To update the business contact email or trigger a resend of the verification email, the following API calls can be used:

- Update Business Contact Email:

    curl -X PATCH https://api.telnyx.com/10dlc/brand --header 'Authorization: Bearer YOUR_TOKEN_HERE' --header 'Content-Type: application/json' -d '{"businessContactEmail": "your.email.here@example.com" }'

- Resend 2FA Verification Email:

    curl -X POST https://api.telnyx.com/10dlc/brand/YOUR_BRAND_ID_HERE/2faEmail --header 'Authorization: Bearer YOUR_TOKEN_HERE'

### Portal Availability

While the brand verification flow is currently available only via the API, it will be accessible through the Telnyx portal in an upcoming release. 

### Action Required

- __New Brands:__ Ensure that your brand completes the verification process upon creation by following the 2FA link sent to the business contact email.
- __Existing Brands:__ Update your brand’s business contact email via the API to trigger the new verification flow and maintain full functionality for campaigns and vetting.

### Why This Update Matters

This is a __mandatory update from TCR__, and we encourage you to take these steps to avoid disruptions to your campaigns by __October 3, 2024__. This will help with our ongoing efforts to enhance security, reduce the risk of fraud (e.g., brand impersonation, smishing), and ensure compliance with carrier regulations for 10DLC messaging. By implementing a robust 2FA verification system, we aim to ensure that only authorized personnel can manage and operate messaging campaigns.

[Get in touch](https://telnyx.com/contact-us) with our team of experts with any questions you may have.


We're introducing a 10DLC API Authentication Update for Brand Verification

10DLC API Authentication Update for Brand Verification

Telnyx is rolling out a new Brand Verification Process for brands classified as PUBLIC_PROFIT entity types using the 10DLC API. This release is a mandatory update from The Campaign Registry (TCR) and is designed to enhance security, prevent brand impersonation, and ensure compliance with 10DLC messaging regulations.


We are excited to announce the release of **bi-directional streaming support** in our Voice products. This new feature enables the ability to ingest streams in the form of RTP (Real-Time Protocol), allowing audio to be played directly on the call.

This enhancement is particularly beneficial for customers who are integrating with external AI platforms or custom Text-To-Speech (TTS) engines, providing seamless interaction and enhanced capabilities in real-time communication.

**Key Benefits:**

* **Real-Time Audio Ingestion:** Integrate RTP streams effortlessly, allowing real-time audio playback on ongoing calls.
* **AI & TTS Integration:** Unlock the potential of external AI and custom TTS solutions by feeding audio streams directly into your calls, enabling more sophisticated and responsive voice interactions.
* **Improved Customization:** This feature offers greater flexibility for developers looking to create bespoke voice solutions tailored to their specific needs.

We encourage you to explore this new capability and integrate it into your applications to enhance your voice communication experiences.

For more information on how to implement bidirectional streaming, please refer to our updated developer documentation on [Media Streaming over Websockets](https://developers.telnyx.com/docs/voice/programmable-voice/media-streaming).

Team Telnyx


Telnyx now supports bi-directional streaming to better integrate external AI platforms.

Introducing bi-directional streaming support - Telnyx

We are excited to announce the release of bi-directional streaming support in our Voice products.

Bi-directional streaming support

We are excited to announce that Requirement Groups are live in the [Mission Control Portal](https://portal.telnyx.com/#/numbers/requirements/requirement-groups "Mission Control Portal"). Requirement Groups help streamline the processes of ordering and porting phone numbers with regulatory requirements.

### What are Requirement Groups?

Requirement Groups allow Telnyx users to view, manage, and fulfill regulatory requirements ahead of time for a particular order type. By creating a Requirement Group, users can pre-fill all necessary information and documentation once, and then reuse this group across multiple orders. 

### How do Requirement Groups help Telnyx users?

This eliminates the need to re-upload the same requirements for each order, saving users time and ensuring accuracy.

- __Efficiency:__ Pre-fill and save regulatory requirements once, and reuse them across multiple orders.
- __Accuracy:__ Reduce the chance of errors by using a pre-validated set of requirements.
- __Convenience:__ Simplify the ordering process by associating a Requirement Group ID with phone number orders.

### How to get started with Requirement Groups for Phone Numbering Ordering

Telnyx users can get started by logging into the Mission Control Portal and navigating to the Requirements section in the portal, which is nested in the Numbers section. From there, click the Requirements Group tab to get started:

1. __Create a Requirement Group__

Create a new Requirement Group for the specific order (country, phone number type, port/purchase) needed. Fill out all necessary regulatory information and upload any required documents.

2. __Save and Validate__

Save the Requirement Group and ensure all information is accurate and complete.

3. __Associate with Orders__

When placing an order for phone numbers, simply associate the Requirement Group ID with your order. The pre-filled requirements will automatically be applied, streamlining the order process.

For more details on how to leverage Requirement Groups in the portal, check out our [support article](https://support.telnyx.com/en/articles/9801714-requirement-groups-for-ordering-phone-numbers "Requirement Groups for Number Orders"). If you are interested in integrating with requirement groups directly, check out this [developer guide](https://developers.telnyx.com/docs/numbers/phone-numbers/requirement-groups "Requirement Groups Developer Docs").

### When should I use Requirement Groups?

Requirement Groups are optional for ordering in most countries, but starting on September 16, 2024, Requirement Groups will be mandatory for all number orders in:

- CH (Switzerland)
- DK (Denmark)
- IT (Italy)
- NO (Norway)
- PT (Portugal)
- SE (Sweden)

For those countries, the Requirement Group must be associated with your order when it is placed.


Number ordering just got easier with Requirement Groups in the Mission Control Portal

Easy International Number Ordering with Requirement Groups

Number ordering just got easier! Requirement Groups for Phone Number Orders is now live in the Mission Control Portal. 

Requirement Groups for Phone Number Ordering are available in the Mission Control Portal

We are excited to announce the launch of the [Audit Trail](https://portal.telnyx.com/#/advanced-features/audit-trail) feature in the Telnyx Portal, designed to enhance transparency, security, and accountability across your organization's activities within our platform. 

## Key Features
### Comprehensive Activity Logging

- User Actions: Records user-initiated activities, example, changes to account settings, resource creation, updates, deletions, and permission changes.

### Detailed Event Information

- Timestamps: Every action is logged with precise date and timestamp in UTC.
- User Identification: Logs include user IDs and email address.
- Contextual Data: Provides context for each action, including affected resources.

### Advanced search & filtering

- Filter Options: Search logs by date range or specific resource.

## Benefits of Audit Trail
Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities on our platform:

- __Enhanced Security__: Quickly detect unauthorized access or suspicious activities.
- __Accountability__: Establish a clear record of actions taken within the system to support accountability and dispute resolution.

## Audit trail access and permissions

- Administrator Access: By default, only account owner can access the Audit Trail feature.
- Customizable Permissions: Account owner can grant access to other roles as needed through the User Permissions settings.

## Getting started with Audit Trail

It's easy to get started with Telnyx Audit Trail. Start by logging into your Mission Control Portal account and then follow these steps:
1. Navigate to the "Account settings".
2. Under Advanced Features, click on "Audit Trail" in the top menu
3. Use the filter functions to locate specific events.

## Upcoming Enhancements

We are committed to continuously improving the Audit Trail feature.
Upcoming enhancements include the ability to download audit logs in CSV format.

As always, [we welcome your feedback](https://telnyx.com/contact-us "Contact Us") to help us refine and enhance our services.

Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities on our platform.

Telnyx Audit Trail enhances transparency, security, and accountability across your organization's activities across the Telnyx platform.

Introducing Audit Trail in Portal

Telnyx is excited to announce the first wave of its APAC rollout for [Operator Connect](https://telnyx.com/products/operator-connect-for-microsoft-teams). Our total number of supported locations is now 54 - with more to follow soon!

See the [live coverage map here](https://telnyx.com/our-network?product=communications&service=operator-connect#network-map-section) or check out the full list of supported countries (as at 28th August 2024) below.

## List of countries and locations supported

### (NEW) Asia-Pacific (APAC):
- Australia
- Japan
- New Zealand
- Singapore
- Thailand

### North America (NORTHAM):
- Canada
- United States

### Europe, Middle East & Africa (EMEA):
- Albania
- Austria
- Belgium
- Bosnia
- Bulgaria
- Czech Republic
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Georgia
- Germany
- Greece
- Croatia
- Hungary
- Ireland
- Israel
- Italy
- Lithuania
- Luxembourg
- Latvia
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Sweden
- Slovenia
- Slovakia
- Spain
- South Africa
- Switzerland
- United Kingdom

### Latin America (LATAM):
- Argentina
- Brazil
- Chile
- Colombia
- Costa Rica
- Dominican Republic
- El Salvador
- Mexico
- Panama
- Peru
- Puerto Rico
- US Virgin Islands

### Upcoming Locations
We’ll continue to increase our Operator Connect coverage as part of our mission to simplify global telecommunications access. *Coming soon: additional APAC and EMEA locations.*

## Getting started
Telnyx is committed to a self service model - no minimum seats or contracts. Check out [our guide](https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams) to get started. Note you'll need a Portal account and the appropriate [Microsoft Teams licenses](https://learn.microsoft.com/en-us/microsoftteams/operator-connect-plan). 

### Notes
1. If you are considering provisioning >500 seats, we recommend [speaking with a Telnyx expert](https://telnyx.com/contact-us) to optimize your setup.
2. To find out which Bundles are available in your location(s), check out the [Bundles section](https://portal.telnyx.com/v2/index.html#/bundles/order) in the Telnyx Portal.
3. Telnyx also supports Direct Routing, the setup guide for that is [here](https://support.telnyx.com/en/articles/5253876-configuring-telnyx-with-microsoft-teams-direct-routing).

Telnyx has added 5 new countries in APAC to its Operator Connect offering, bringing the total number of supported locations to 54

Telnyx Operator Connect has launched in APAC. It is now available in a total of 54 countries, making Telnyx one of only 3 Operators to support 50 locations or more.

Operator Connect goes live in APAC, bringing total number of supported locations to 54

Telnyx is excited to release Configurable Spend Limits — a new feature for your Messaging Profiles that provides enhanced control over daily messaging expenses. 
This feature will allow users to set daily spending limits within a specific Messaging Profile to prevent unexpected charges — whether due to unexpected usage, bugs, or human error. Once the limit is reached, outbound messages are blocked, and notifications are sent via email and webhook.

Once enabled, the running total of spend resets at Midnight UTC, and outbound messages can be sent until the limit is exceeded again. We currently only calculate the spend limit in USD.

This feature is available both through the API and the Mission Control Portal. In the Portal, you can toggle __Enable Daily Spend Limit Per Connection__ by editing your __Messaging Profile__ and enabling the feature under __Outbound Settings__.

For more details on how to use this feature via API, visit our [Telnyx Developer Documentation.](https://developers.telnyx.com/docs/messaging/messages/configurable-spend-limits)

[Get in touch](https://telnyx.com/contact-us) with our team of experts with any questions you may have.


We're introducing Configurable Spend Limits for your Messaging Profiles 

Introducing Configurable Spend Limits for Messaging Profiles - Telnyx

Telnyx is excited to release Configurable Spend Limits — a new feature for your Messaging Profiles that provides enhanced control over daily messaging expenses. 

Introducing Configurable Spend Limits for Messaging Profiles 

We’re excited to introduce the 10DLC Event Notifications feature, enabling real-time updates on the status of your 10DLC brands, campaigns, and numbers. 

By configuring webhooks – which require a publicly accessible HTTP server to receive notifications – you can stay informed when these 10DLC assets are ready or if there are issues, including detailed failure reasons. Additionally, status updates are available through GET requests for enhanced monitoring.

This feature empowers users to proactively manage their 10DLC  messaging assets, ensuring smoother operations, increased visibility and faster issue resolution.

This feature is currently only available via API, but will be added to the portal in the near future. To learn more, take a look at our [10DLC Event Notificaton Developer Guide.](https://developers.telnyx.com/docs/messaging/10dlc/event-notifications "10DLC Event Notificaton Developer Guide")

[Get in touch](https://telnyx.com/contact-us "Get in touch") with our team of experts with any questions you may have.


We’re excited to introduce the 10DLC Event Notifications feature, enabling real-time updates on the status of your 10DLC brands, campaigns, and numbers. 

Introducing 10DLC Event Notifications - Telnyx

We’re excited to introduce the 10DLC Event Notifications feature, enabling real-time updates on the status of your 10DLC brands, campaigns, and numbers. 


Introducing 10DLC Event Notifications

Our newly branded portal is now available in public beta, featuring a fresh design and enhanced functionality. 

To try for yourself, [login into the Portal](https://portal.telnyx.com) and follow the instructions on the banner at the top of the page.

Further details outlined below.

## New Branding and Design
- Fresh Look: A completely redesigned interface, offering a modern and intuitive user experience.
- Revised Color Scheme & Palette: Our Portal has been brought in line with our current brand and color guidelines, making for a more modern and appealing design

## Enhanced Features

- Improved Navigation: Menus and Navigation paths have been reorganised to make it easier to find what you need.
- Faster Performance: Optimized code and faster load times ensure a smoother and more responsive user experience.

## Bug fixes
- Resolved bugs: Fixed several issues that caused the portal to behave in unexpected ways.
- Performance Issues: Addressed various bugs that affected the app’s speed and responsiveness.
- UI/UX Improvements: Various minor tweaks and adjustments to improve the overall user experience.

## Upcoming features
- Favorite page: Ability to bookmark most frequently used portal page(s) for quick access and faster navigation.
- Search tool: Ability to search within the Portal to find things more quickly
- Notifications Center: A centralized notifications hub to keep you informed about important updates and activities.
- Personalized Dashboard: A new dashboard that can be customized to show the information and tools most relevant to you.

## Feedback
We continuously incorporate your feedback to improve the Portal experience, so stay tuned for further updates.

As always, if you encounter any issues or have suggestions, please reach out to our [support team](https://telnyx.com/contact-us).

Telnyx launches beta version of an all-new modern Portal with a fresh design and enhanced functionality

Telnyx's fresh new Portal is now available in Beta for all users.

Release notes

Fine-tuning

Node SDK V2 now in pre-release

Telnyx releases IoT SIM Card v4 with enhanced connectivity features

Gather using AI call command

10DLC API Authentication Update for Brand Verification

Bi-directional streaming support

Requirement Groups for Phone Number Ordering are available in the Mission Control Portal

Introducing Audit Trail in Portal

Operator Connect goes live in APAC, bringing total number of supported locations to 54

Introducing Configurable Spend Limits for Messaging Profiles

Introducing 10DLC Event Notifications

New Portal Design now in Beta