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#6 - Get the latest news and updates about Telnyx - our product, the company and our people.

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New Products & Features5 min readPublished 10/12/2020

Meet Verify: Our new API dedicated to two factor authentication

We’re so excited to announce the beta launch of our newest product -- Verify, an API created to deliver easy two-factor authentication with messaging and voice.

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New Products & Features2 min readPublished 15/04/2020

Emergency Services Now Available on Irish Numbers

We’ve added emergency services dialing on Irish numbers to our international product offering.

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New Products & Features4 min readPublished 15/04/2020

Telnyx Expands In Australia With Sydney Point of Presence

We're excited to offer our enterprise-grade SIP trunking and messaging services down under. Get up and running today!

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New Products & Features4 min readPublished 15/04/2020

Improve Your Outbound Voice Quality With International Direct Routing

Our new International Conversational Direct product optimizes your call routing preference to choose a high-quality route to your destination every time.

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Insights & Resources40 min readPublished 15/04/2020

[Webinar] Using AI to Solve Call Center Capacity Issues

Learn how you can leverage an AI Voice Responder to reduce call overflow, customer hold times and agent fatigue — all in a matter of days.

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Guides & Tutorials4 min readPublished 14/04/2020

Building Private IP Network SIP Trunks For Scalability

The public internet is under unprecedented strain so make sure your communications run on a purpose-built network for ultimate reliability and scalability.

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Insights & Resources3 min readPublished 14/04/2020

Using IVR to Improve Customer Experience: 9 Best Practices

Here are nine best practices you should keep in mind when designing an IVR that puts the customer first.

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New Products & FeaturesPublished 10/04/2020

Feature Highlight: Geomatch

Geomatch can help improve deliverability and increase the local experience of your customers.

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Insights & Resources3 min readPublished 09/04/2020

Can IVRs Improve Customer Experience?

Most IVR implementations simply aren't delivering. Here's why customer experience should be at the core of your IVR system.

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Insights & Resources12 min readPublished 06/04/2020

[eBook] Transform Your Customer Experience with Number Lookup

Learn how to leverage next-generation number lookup tools to incorporate rich data about your incoming callers to your customer experience.

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Insights & Resources5 min readPublished 03/04/2020

Telehealth Communications in Response to the COVID-19 Outbreak

The COVID-19 outbreak is driving demand for telehealth and telemedicine solutions. Find out how you can build secure voice and SMS communications for healthcare with Telnyx.

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New Products & FeaturesPublished 03/04/2020

Feature Release: Twexit API

The Twexit API gives you the power to save on your messaging costs by moving your services from Twilio in minutes.

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Insights & Resources12 min readPublished 03/04/2020

[eBook] A Smart IVR Customers Enjoy Using

Discover what you need to create smart IVR systems that improve customer service efficiency.

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New Products & FeaturesPublished 31/03/2020

Feature Highlight: Number Pool

Telnyx SMS API is a programmable, feature rich SMS product designed to improve your messaging experience and lower your costs.

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News & Events5 min readPublished 30/03/2020

Effects of the COVID-19 Outbreak on Telephony Services Worldwide

Telephony carriers worldwide are limiting some services and experiencing some network capacity issues due to the increased demand associated with the COVID-19 outbreak. This may have some knock-on effects on Telnyx services.

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Guides & Tutorials5 min readPublished 27/03/2020

SIP Trunking For Video Conferencing That Meets COVID-19 Demand

In this rapidly-changing world, reliable global telephony isn’t just important to your customers – it’s critical to their business continuity.

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Insights & Resources3 min readPublished 26/03/2020

6 Tips: Choosing the Right Carrier for Your Call Tracking Application

Your voice carrier can either limit your capabilities, or empower you to innovate.

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Insights & Resources3 min readPublished 24/03/2020

5 Features to Look for when Choosing a CPaaS Provider

The market for cloud communications is still young, so choosing a partner that can shape the market on your behalf positions your business for success in the future. Here are our top 5 features to look out for when evaluating CPaaS providers:

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Insights & Resources4 min readPublished 20/03/2020

7 Ways to Differentiate Your Call Tracking Application

If you follow these best practices, your application will not only deliver outstanding call tracking & analytics, it will stand apart from the competition.

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News & Events2 min readPublished 19/03/2020

Spanish Government Temporarily Suspends Number Portability

The Spanish government confirmed on Wednesday March 18th 2020 that it would be temporarily suspending the portability of fixed and mobile numbers, as part of efforts to reduce the operational burden on its major network carriers.

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Insights & Resources5 min readPublished 17/03/2020

Fortifying Your Voice Communications in a Remote-Working World

The world is in the middle of an unprecedented remote-work experiment. Here’s how you can ensure your voice communications continue to effectively serve your employees and your customers.

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Insights & Resources3 min readPublished 17/03/2020

The Call Tracking Market in 2020

It’s absolutely critical for call tracking applications to provide analytics and real-time intelligence. Employing these capabilities will allow your call tracking application to meet the demands of today’s omnichannel marketing landscape.

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News & Events3 min readPublished 16/03/2020

Telnyx COVID-19 Response

Telnyx continues to actively monitor the COVID-19 outbreak. Our team has taken every precaution to continue operations of global service provider network

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Insights & Resources3 min readPublished 13/03/2020

What is Communications Platform as a Service?

A Cloud Communications or Communications Platform as a Service (CPaaS) provider offers real-time conversations that are embeddable, configurable and internet-centric, enabling programmable connectivity via API and à la carte configurable communications.

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Insights & Resources10 min readPublished 11/03/2020

[eBook] Modernize Your Call Tracking Application for Today's Marketing

Build a call tracking application that helps businesses overcome their biggest challenges, understand their marketing, and maximize ROI.

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Insights & Resources3 min readPublished 09/03/2020

Communications Should Not Be Internet Reliant

Should communications be reliant upon the internet? We delve into the topic and our analysis may be surprising.

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Guides & Tutorials3 min readPublished 09/03/2020

Hosted SMS: How to Guide

A guide to start SMS hosting with Telnyx. Learn everything you need to know to get started.

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Guides & Tutorials5 min readPublished 05/03/2020

Demo: How to Make a TeXML Call Using the Telnyx API

In this guide, we’ll show you how to initiate a basic outbound call using the Telnyx API, and control the call using TeXML.

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Insights & Resources12 min readPublished 02/03/2020

[eBook] Accelerate Global Voice Connectivity

Internet services and tooling has broken down geographical barriers, enabling companies to reach a global audience easier than ever before.

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Guides & Tutorials5 min readPublished 02/03/2020

Twilio TwiML Conferencing on Telnyx

Using TeXML Translator, you can switch to Telnyx with your existing TwiML code and the Twilio SDK. Find out how.

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Insights & Resources2 min readPublished 27/02/2020

HIPAA Regulations & SMS

There is a demand for SMS communication in the healthcare industry. And, HIPAA compliant SMS is perfectly attainable, so long as you work with the right communications partners.

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