Blog Page 2
Browse our latest articles and updates (2)
Insights & ResourcesEgress costs, a deep dive: S3 vs Telnyx Storage
Discover how S3 egress costs impact businesses and explore a cost-effective S3 alternative.
Insights & ResourcesUnderstanding call center outsourcing costs
Discover what call center outsourcing costs entail, how outsourcing can benefit your business, and factors to consider.
Insights & ResourcesHow audio codecs affect VoIP call quality
VoIP call quality can vary significantly with different audio codecs, even with a good connection.
Insights & ResourcesCreative SMS marketing campaigns: Tips and examples
Don’t blend in. Learn about creative SMS marketing techniques that could help your messages stand out.
Insights & ResourcesHow to text Mexico: A guide to business communications
This guide provides helpful tips for texting in Mexico. Learn how to send text messages to Mexico and avoid common mistakes.
Insights & ResourcesMastering order confirmation texts: Tips and examples
Boost customer experience with order confirmation text messages. Get best practices, examples, and tips to optimize your messages.
Insights & ResourcesCall whispering: What is it, and how can you use it?
Learn how call whispering can give your call center agents critical information to meet customer needs.
Insights & ResourcesCall tracking attribution and the customer journey
Learn about call tracking attribution and how it can help you understand your customers' journeys.
Insights & ResourcesThe ultimate guide to understanding VoIP networks
A VoIP network allows you to place calls over the internet instead of a traditional phone line.
Insights & ResourcesHow IoT device notifications keep businesses connected
Learn how IoT device notifications can help businesses across industries stay connected and streamline operations.
Insights & ResourcesMMS group or broadcast messaging: Which should you use?
Learn the difference between MMS group and broadcast messaging, which one to choose, and best practices for effective campaigns
Insights & ResourcesBuild an omnichannel customer experience in 5 steps
In the third of our three-part retail solutions series, we explore how to build a seamless omnichannel customer experience.
Insights & ResourcesRetail marketers: Attract and retain more customers
In the second of our three-part retail solutions series, we dive into the benefits of building a seamless customer journey.
Insights & ResourcesHow automated phone surveys can benefit your business
Discover what automated phone surveys are, how they work, and how businesses leverage them.
Insights & ResourcesCommunications APIs for healthcare
Learn how communications APIs can help your healthcare organization communicate with more patients, more effectively.
News & EventsTelnyx rebrands to reflect commitment to connectivity
Our new brand reflects a commitment to reliable, secure global connectivity. Learn about our new look—and our upcoming offerings.
Insights & ResourcesSMS for small business: The basics
Learn the basics of SMS for small businesses, who should use it, best practices, and how to get started.
Insights & ResourcesDirect Routing vs. Operator Connect
Explore the differences between two bring-your-own-carrier (BYOC) methods of connecting to the Microsoft Teams platform.
Insights & ResourcesWhat is a call menu, and how can it help your business?
Learn how to set up your call menu and how it can help your customers navigate your business with ease.
Insights & Resources3 benefits of BYOC for your UC platform
Bringing your own carrier (BYOC) to your UC platform can improve global coverage and quality and decrease calling costs.
Insights & ResourcesWhat is a time-based one-time password (TOTP)?
TOTPs are one of the most common methods of two-factor authentication (2FA). Learn how TOTPs can keep your data safe.
Insights & ResourcesRetail marketers: Do you know your customers?
In the first of our 3-part retail solutions series, we dive into why getting to know customers decreases churn and boosts ROI.
Insights & ResourcesTop IoT solution providers in 2023
Choosing an IoT solution provider for your next big project? Learn about the top providers in the space.
Guides & TutorialsRunning on the edge: Everything you need to know
Edge computing helps organizations process and store data quickly and locally. Learn about the edge, its benefits, and use cases.
Insights & ResourcesSMS survey examples and best practices
Discover best practices for crafting effective SMS surveys, and get inspired by real-world examples.
Insights & ResourcesWhat is outbound IVR, & how can it increase engagement?
Learn how outbound IVR can help you increase customer satisfaction and streamline processes.
Insights & ResourcesWhat is IMSI switching, and how does it work?
IMSI switching allows devices to connect to networks across the globe. Learn about IMSI switching, its benefits, and use cases.
Insights & ResourcesIoT for Sustainability — How IoT is changing the world
IoT is emerging as a viable technology for confronting environmental sustainability issues.
Insights & ResourcesUnderstanding dynamic number insertion and its benefits
Learn how dynamic number insertion works, and discover the key benefits of this powerful marketing tool.
Insights & ResourcesTop benefits of conversational AI for customer service
Conversational AI can help your business save time and cut operational costs. Keep reading to learn how.
New Products & FeaturesNew Messaging Deliverability Dashboard
Messaging customers can now track real-time deliverability via dashboard.
Insights & ResourcesWhat is A2P messaging?
A2P messaging helps businesses send automated messages to consumers. Learn more about A2P messaging and its use cases.
Insights & ResourcesIVR for call centers: Top 3 benefits to consider
Learn what IVR is and how your business can benefit from implementing it in your call center.
Insights & ResourcesLeveraging SMS customer engagement to increase ROI
Learn how SMS customer engagement can be used to deliver a positive customer experience and drive more sales.
Insights & ResourcesWhat is voice to CRM, and how does it work?
Voice to CRM integrates your business phone system with your customer relationship management (CRM) software. Learn how it works:
Guides & TutorialsThe complete guide to UCaaS
What is Unified Communications as a Service (UCaaS), and why does your business need it?
Insights & ResourcesLeverage global VoIP for cost savings
Discover how global VoIP can connect people across the world and help you save on your communication solutions.
PartnershipsBicom Systems and Telnyx self-service voice & debugging
Gain access to voice markets all across the world with Bicom Systems and Telnyx.
News & EventsNotice for customers with Australian phone numbers
This is an important notice for Telnyx customers in Australia. Read on if you use Telnyx for communications in A.U.
Insights & ResourcesVoice recording APIs | definition and benefits
Voice recording APIs provide a reliable and efficient way for businesses to capture and store audio data.
Insights & ResourcesSMS customer service—7 best practices
Stand out from the competition by following these best practices for providing top-notch SMS customer service.
PartnershipsZoom Phone Bring Your Own Carrier (BYOC) with Telnyx
Learn how you can use Telnyx as a carrier to make and receive calls to and from the PSTN with Zoom Phone.
FeaturesToll-free text messaging: Register and verify with ease
Telnyx makes toll-free SMS (text messaging) easy with our new-to-industry API and Portal registration functionality.
Insights & ResourcesCall transcription benefits
Learn about the benefits of call transcription and how you can use this technology to make your business more effective.
Insights & ResourcesYour new S3 alternative: Meet Telnyx Storage
We dive into some of S3's shortcomings in detail, and show businesses why they should consider switching to Telnyx Storage.
Insights & ResourcesUse call insights & metrics to improve CX
Gain actionable call insights from real-time analytics, call data and reporting to improve customer experience.
Insights & ResourcesUnderstanding inbound calls
An inbound call occurs when the customer initiates a call to a business, usually for sales inquiries, customer service or support.
New Products & FeaturesTelnyx Storage: Now Available in Beta
Be the first to experience lower-cost, lower-latency distributed object storage. Try for free today!
