We've added two new smart SMS features to help you get more from Telnyx. Sticky Sender enables you to send every message to a customer from the same number, and Geomatch enables you to send messages from the same local area code as the recipient.

Read more in our docs [here](https://developers.telnyx.com/docs/messaging/messages/number-pool).

Screenshot_from_2019-07-31_19-37-52.png

Release Note for March 6, 2019 - Sticky sender and geomatch for messaging. Get the details here.

New Features: Sticky Sender and Geomatch

We've added two new features to help you get the most from Telnyx Messaging, Sticky Sender and Geomatch.

This is the new Caller ID handling behavior for outbound calls to PSTN:

1. If the Caller sends Caller ID with +E164 format, Telnyx passes the Caller ID as is to the PSTN
2. If not, Telnyx checks the localization country for the Callers Connection
3. If the Caller ID includes a Country-Code that matches the localization country, Telnyx adds `+` to it before passing it
4. If not, Telnyx adds `+Country-Code` to the caller ID

Telnyx updates Caller ID handling for outbound PSTN calls. Adapts to +E164 format and localizes based on the Caller's Connection country.

Telnyx: Smart Localized Caller IDs

We've updated Caller ID capabilities for outbound calls to the PSTN.

We've released some new CNAM capabilities for calls to and from Canadian numbers to provide you with more granular information.

1. If you're calling from a US Telnyx number to a Canadian number, Telnyx will automatically include the CNAM information on the Caller ID
2. If you're calling from a non-Telnyx number to a Canadian number and the Caller includes a Caller ID, Telnyx will pass the Caller ID to the destination
3. If you're calling from a Canadian number to a Telnyx Canadian number, Telnyx will pass the incoming Caller ID to the destination
4. If you're calling from a US number to a Telnyx Canadian number and the number has CNAM enabled, Telnyx will include the CNAM from the global CNAM DB on the Caller ID.

image (3).png

Telnyx enhances CNAM for Canadian calls. Improved Caller ID details for calls between US and Canada, ensuring accurate CNAM information.

Enhanced CNAM for Canada Calls with Telnyx

We've updated CNAM for calls to and from Canadian numbers.

![answering-machine-detection](//images.ctfassets.net/taysl255dolk/3X1PSrr81TMZEA8WbOurW8/7176b9007213f12c53d69094216a59a9/answering-machine-detection.jpg)

We’re delighted to announce the launch of Telnyx Answering Machine Detection, now available with the [programmable voice API — Call Control](https://telnyx.com/products/voice-api). Using Answering Machine Detection, you can deliver a better calling experience, at the same time gathering valuable data about how often your outbound calls are picked up by humans or machines.

Outbound calling is a critical communication channel for many businesses, whether you’re following up on potential sales leads, providing customers with important updates, or collecting customer data via voice surveys.

The first step in delivering a great experience is understanding who’s answering the call. Telnyx Answering Machine Detection will tell you in real-time whether your call has been answered by a human or machine, so you can tailor your experience accordingly.

### What Is Answering Machine Detection?

Answering Machine Detection (AMD) is a feature that __determines whether a machine or a human answered a call__. It can be applied to any automated outbound call, including outbound IVRs, text-to-speech, pre-recorded calls and click-to-call.

### How Answering Machine Detection Works

When initiating a call using the Telnyx voice API, simply choose an answering machine detection configuration. Then, once the call is answered our AMD algorithm will automatically detect in real-time if a human or machine has picked up the call. Telnyx will automatically send you webhooks when:

- A human or machine is detected, so you can use call progress analysis to determine the next step in your call flow.
- If a machine is detected, we’ll let you know when the machine greeting ends, so you can leave a complete message rather than frustrating customers with half-messages left on their voicemail.

Choose one of our out of the box configurations, or build your own configuration using our flexible parameters.

### What types of businesses use Answering Machine Detection?

AMD can be used by any business using automated outbound calling. Answering Machine Detection adds value to these channels by differentiating messages when they’re picked up by an answering machine or voicemail. Some of the most common use cases include:

- __Outbound IVRs___: engage customers with a personalized experience, driving high-value inbound calls or deflecting avoidable calls by proactively providing important information.
- __Text-to-speech__: dynamically merge fields into a voice broadcast message i.e. appointment reminders.
- __Click-to-call__: create an easy way to connect customers with sales or support teams, directly from your website.

### What are the benefits of using Answering Machine Detection?

Did you know that [80% of phone calls](https://www.calllogic.com/blog/the-5-best-practices-of-outbound-call-centers/) go straight to voicemail? And, sales reps spend an average of [25 hours a month](https://www.calllogic.com/blog/the-5-best-practices-of-outbound-call-centers/) leaving voicemail messages. Answering Machine Detection brings with it a [host of benefits](https://www.callcenterhosting.com/blog/answering-machine-detection-in-dialer/), boosting agent productivity, increasing agent talktime, and driving sales conversions— all by ensuring agent time is spent on live calls with prospective customers.

Answering Machine Detection also enables businesses to improve their customer experiences (CX), automating the proactive distribution of critical information, and automating callbacks, so customers are guaranteed to receive the call they’ve requested.

### How much does Answering Machine Detection cost?

Telnyx Answering Machine Detection is free of charge with the Telnyx Programmable Voice API - Call Control, so you only pay for the call cost, starting at just $0.002 per minute. Twilio’s equivalent is charged at $0.0075 per call, on top of a minimum of $0.004 per minute for the call. So, __Telnyx is a far more cost-effective option__ if you want to use this feature.

You can view detailed Telnyx pricing information [here](https://telnyx.com/pricing/call-control).

### How do I get starting using Answering Machine Detection?

To get started using Telnyx Answering Machine Detection, the first step is to [sign up](https://telnyx.com/sign-up) for a free portal account. Then, follow the steps in the [quickstart guide](https://developers.telnyx.com/docs/voice/programmable-voice/get-started) to get set up to make outbound calls. Finally, check out the [Answering Machine Detection API docs](https://developers.telnyx.com/api/call-control/dial-call) for specific information about how to configure AMD with your application.

Answering Machine Detection enhances an extensive suite of features already available on the Telnyx programmable voice API. Other available features include the ability to record and conference calls, play audio, fork call media, capture caller inputs and more.

Questions? Join our [24/7 developer slack channel](https://joinslack.telnyx.com/) or [get in touch with our team of experts](https://telnyx.com/contact-us).

We’re delighted to announce the launch of Telnyx Answering Machine Detection, now available with the programmable voice API — Call Control.

Answering Machine Detection

We’re delighted to announce the launch of Telnyx Answering Machine Detection, now available with the programmable voice API — Call Control. Using Answering Machine Detection, you can deliver a better calling experience, at the same time gathering valuable data about how often your outbound calls are picked up by humans or machines.

Launch of AMD Feature on Telnyx | Telnyx Release Notes

This new feature allows you to select the region from which you'd prefer to receive inbound calls. This only affects SIP Signaling, as Media Anchoring is handled by the Anchorsite feature.

Currently only IP auth and FQDN + IP auth Connections are available for this feature. To make use of it please edit your Connection and set your preferred Region under the Inbound Settings tab.

Current regions available are USA, Europe and Asia, with the option for Canada coming soon. You can read more here [__https://sip.telnyx.com__](https://sip.telnyx.com).

Master 2-way SMS to email forwarding with Telnyx and Zapier. Send and receive SMS via email seamlessly.

Customizing Inbound Call Regions (New Feature)

This new feature allows you to select the region from which you'd prefer to receive inbound calls.

New Feature For Customizing Inbound Call Regions

From February 1, 2019, some major US wireless carriers will begin charging fees for outbound SMS messages sent from long codes. You can read more here: [__https://telnyx.com/pricing/messaging__](https://telnyx.com/pricing/messaging)

From February 1, 2019, major U.S. carriers charge fees for outbound SMS from long codes. More details on Telnyx's SMS long code fee changes available.

SMS Long Code Fee Changes at Telnyx

From February 1, 2019, some major US wireless carriers will begin charging fees for outbound SMS messages sent from long codes.

Our [Rate Center Lookup](https://telnyx.com/products/phone-numbers) is here, and we’re delighted to share it with everyone! We’ve got a lot of exciting things in store for you, and this rate center search is just one of many tools and updates that we’ll be releasing in 2017.

### Using the Rate Center Search Feature

Using the search feature of our Rate Center Lookup tool is quick and easy:

1. Choose a country from the dropdown
2. Choose a state or province from the dropdown

You can include a specific city or rate center in the third field to narrow down your results, which will be listed next to the map in the following format:

- Rate Center
- Location
- LATA
- LATA Name


Rate Center Lookup is live! Exciting tools & updates coming in 2017; this is just the start!

New Rate Center Search Is LIVE

Our Rate Center Lookup is here, and we’re delighted to share it with everyone! We’ve got a lot of exciting things in store for you, and this rate center search is just one of many tools and updates that we’ll be releasing in 2017.