New update: Toggle control for Conversation History and Insights

We’ve added a new privacy setting into the AI Assistant Builder, giving you more control over how conversation data is handled.

What’s new

You can now toggle Conversation History and Insights retention directly from the AI Assistant Builder. This lets you decide whether to store assistant-level interaction data for each deployment.

Why it matters

Whether you’re navigating strict compliance requirements or simply want to limit data storage, this update gives your team the flexibility to:

• Align with privacy policies and internal data governance
• Limit storage of interaction-level AI insights
• Build trust with customers and end users

How it works

Under the “Advanced” tab in your assistant settings, you’ll find a new Data Retention control:

• Select “Retain” to store AI conversation history and generate insights
• Select “Do not retain” to disable assistant-level storage of conversation logs and insights

Note: This setting applies only to the AI assistant-level data. It does not affect external logging, recordings, or storage configurations you’ve set elsewhere, such as the number, account, or application level.

Available now

This feature is now live in the Mission Control Portal for all AI Assistants. Try it today to customize your data retention preferences.