
**What's new:**
We’ve enhanced the Private PGW (PvT PGW) feature to support static IP address allocation. Now, every time a device connects to the wireless network, it will be assigned the same private IP address rather than a new one for each session.

**How it works:**

* The static IP is automatically assigned to a SIM when it’s added to a SIM group linked to a PvT PGW.
* If the SIM is moved to a different SIM group, the IP address is removed from the SIM.
* This ensures each device in a given group always receives the same IP address for every connection.

**Benefits:**

* **Consistency:** Devices are always reachable at the same IP, ideal for remote access, running servers, or firewall/port forwarding configurations.
* **Simplified network management:** Track and manage devices by their fixed IP addresses.
* **Improved policy enforcement:** Reserved services, permissions, and restrictions are easier to manage for individual devices.

**Availability:**

* All new PvT PGWs will include static IP allocation by default.
* To use this feature, customers with legacy PvT PGWs must create a new PvT PGW and move their SIM groups. Existing PvT PGWs will **not** be upgraded automatically, to avoid disrupting live services.



Private PGW now supports static IP address allocation

We are excited to share that you can now upload files or add URLs directly into your AI Agents—no API calls or developer action needed. This enables teams to get up and running with relevant content in minutes.


## What’s new



* Drag and drop file upload. Instantly add documents through the web portal.
* URL-based knowledge base creation. Ingest web content for assistant training.
* No-code configuration. Non-technical users can manage and update knowledge sources.
* Real-time updates. Add or replace files and URLs at any time to keep assistants current.
* API and portal parity. Everything previously possible via API is now visual.


## Why it matters

Every team, spanning industries like healthcare, insurance, banking, logistics, and retail can now keep Telnyx AI Agents informed with up-to-date policies, FAQs, and workflows with no developer bottlenecks. This reduces onboarding time for new initiatives and ensures every voice and messaging channel delivers consistent, compliant information.


## Getting started

It only takes a few minutes to get started.



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Select your AI assistant.
4. Upload or link your knowledge sources.
5. Validate responses in the portal.

This is how we help operational and compliance teams move faster and stay accurate—across every conversation.

Upload files or add URLs directly to Telnyx AI Agents with no coding required. Launch compliant, consistent AI workflows in minutes.

No-code knowledge base setup for Telnyx AI Agents

You can now drag and drop files or link URLs to train your Telnyx AI Agents with no developer needed. Set up knowledge bases in minutes and keep content up to date effortlessly.

Simplified knowledge base setup for AI Agents

Telnyx just released multi-agent handoffs, enabling seamless expertise in every conversation. AI Agents can collaborate in real time, sharing context and expertise within a single conversation.


## What’s new



* Route tasks between specialized AI assistants in one uninterrupted session.
* Maintain unified context. Every agent sees the same history, so there’s no need to repeat yourself.
* Consistent voice and tone. Users interact with one seamless AI, even as requests move between bots.
* Handoff is invisible to the end user. No confusion, no context loss.
* Assign the right specialist to each task—scheduling, claims, compliance, order status, and more.


## Why it matters

High-volume support operations don’t have time for fragmentation. Scheduling, claims, and compliance calls each demand their own expertise. Multi-agent handoff lets you deliver targeted support without juggling separate bots or losing track of the conversation. That means lower handle times, fewer errors, and a better experience for your users, especially where compliance and accuracy are non-negotiable.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Set up domain-specific assistants for your workflows and configure the handoff rules.
4. Test directly in the builder to ensure everything runs smoothly.

This is how modern support scales expertise, reduces friction, and keeps customer experience consistent no matter the complexity.


Seamlessly route conversations between specialized AI Agents with shared context, consistent tone, and no user disruption—only on Telnyx.

Multi-agent handoff now available for Telnyx AI Assistants

Telnyx AI Assistants now support multi-agent handoff. Route tasks between bots without losing context or breaking flow, delivering seamless, expert support in every conversation.

Multi-agent handoff

We’ve expanded our [Microsoft Teams Operator Connect](https://telnyx.com/products/operator-connect-microsoft-teams) offering to five new countries! Telnyx now supports Teams calling with Operator Connect in Ghana, Kazakhstan, Uzbekistan, Ecuador, and Guatemala, bringing our total coverage to 66 countries across six continents.

This makes Telnyx the #2 Operator Connect provider globally by coverage, and we’re not stopping there. We're on track to become the #1 provider in the coming weeks.

**What does this mean for Microsoft Teams users?**

For Teams users looking to expand globally, this expanded footprint means fewer carriers to manage, faster time-to-voice in new markets, and greater confidence in call quality and compliance. By leveraging Telnyx connectivity, businesses can unify global voice operations under one provider with one invoice and real-time number activation directly inside the Teams Admin Center. Our in-country number availability and local routing help meet regulatory requirements, even in emerging markets, while our tier-1 MPLS network ensures carrier-grade reliability and audio clarity around the world. Combined with self-service tools and developer-friendly APIs, it simplifies scaling your Teams voice deployment globally.

**Why Operator Connect with Telnyx?**

- Admin-led setup inside Teams cuts provisioning from weeks to minutes
- Global voice, local presence with emergency services and toll-free support
- [Resilient architecture](https://telnyx.com/our-network) with active-active POPs across multiple continents
- Simple pricing, flat-rate or metered, with no hidden fees
- Built for developers on powerful REST APIs and webhook support

Telnyx makes it easier than ever to unify global voice infrastructure under one platform. Ready to scale your Teams deployment worldwide? [Take a look](https://telnyx.com/products/operator-connect-microsoft-teams) at how you can get started. 

Scale further and faster with Telnyx as your Operator Connect provider, now live in 66 countries. 

Telnyx adds Operator Connect coverage in 66 countries

Telnyx expands Operator Connect coverage to 66 countries

Telnyx is excited to announce that you can now specify the speech-to-text (STT) language for your AI Agents. Voice interactions often occur in languages other than English, like Spanish, French, Polish, and more. Relying on auto-detection for STT increases risk of transcription errors, compliance gaps, and downstream automation failures.


## What’s new



* Language selection for speech-to-text. Set a specific language code for your AI Agent, not just “auto-detect.”
* Improved transcription accuracy. Fewer mistakes when a single language is expected, especially for non-English voices.
* Streamlined configuration. Pick your preferred language directly in the AI Assistant Builder.
* Better compliance support. More reliable transcripts for regulated industries.


## Why it matters

For organizations with high call volumes and strict compliance needs, selecting your speech-to-text language means fewer critical errors, faster automation, and stronger audit trails. Configure your language of choice, verify with a test call, and keep your voice communications clear and reliable.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. In your Agent, choose the openai/whisper-large-v3-turbo transcription model.
4. Select your language of choice.
5. Test your assistant directly within the AI Assistant Builder.

Boost transcription accuracy by setting a specific speech-to-text language for your Telnyx AI Agents.

Specify speech-to-text language for Telnyx AI Agents

Now you can choose the speech-to-text language for your Telnyx AI Agents. Improve transcription accuracy, compliance, and automation with a simple configuration.

Specify STT language for Telnyx AI Agents

We are excited to share that you can hand off active calls between providers from an AI Agent, either in the [Telnyx Mission Control Portal](https://telnyx.com/mission-control) or API. This means you can get lower transfer costs and direct provider-to-provider handoff, with no Telnyx voice termination required.


## What’s new



* SIP Refer tool in the AI Assistant. Transfer calls directly from the portal or API.
* Lower per-transfer fees. SIP Refer cuts out extra steps, so you only pay for what you use.
* Full call control handoff. The receiving provider manages the call, supporting complex or compliance-heavy workflows.
* API and UI parity. Manage transfers in code or in the portal, whichever fits your operation.
* Flexible for real-world workflows. Route calls between systems or providers without tying up Telnyx voice resources.


## Why it matters

For high-volume, regulated operations, this means faster, cleaner, and more auditable call handoffs. Any team automating scheduling, claims, or dispatch can now move calls securely and efficiently between carriers or internal teams.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Add the SIP Refer tool to your AI Assistant.
4. Configure your SIP URI.
5. Start testing seamless transfers today!

Transfer live calls between providers directly from your AI Agent using SIP Refer. Lower costs, full call control, and seamless handoffs now built in.

SIP Refer transfers are now available in Telnyx AI Agents

Telnyx AI Agents now support SIP Refer transfers. Hand off live calls between providers with lower fees and no Telnyx voice termination.

SIP Refer transfers

We just launched an incredible feature. Previously, moving complex AI agents between platforms used to mean hours of manual setup, rework, and compliance checks. Not anymore.

Telnyx now supports direct import of AI agents from ElevenLabs and Vapi, including all prompts, tools, voices, call analysis, and secret placeholders. You can migrate and operationalize advanced conversational AI with just a few clicks.


## What’s new



* Bulk import entire agent configurations in one step.
* Automatically map voices and tools to Telnyx equivalents.
* Retain advanced call logic and analytics.
* Securely provision sensitive assistants with secret placeholders.
* Guided secret updates to reduce setup time and risk.


## Why it matters

For regulated industries like healthcare, insurance, and banking, continuity and compliance are non-negotiable. Our import flow reduces risk of misconfiguration, preserves custom logic, and gets new workflows running fast. No more duplicated effort, no missed details.

If you’re scaling customer support, automating claims, or rolling out secure voice workflows, this is how you move faster without compromise.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Click the “Import Assistants” button.
4. Choose the agent provider and input your API key.
5. Load the assistant and test it on Telnyx instead.

Migrate AI agents from ElevenLabs and Vapi to Telnyx with full prompts, voices, tools, and call logic. No manual setup, no rework, and no compliance risk.

Import ElevenLabs and Vapi AI agents to Telnyx in minutes

Telnyx now supports direct import of ElevenLabs and Vapi conversational AI agents. Move your voice workflows over in minutes, preserving prompts, tools, voices, and call logic with zero rework.

Import AI Agents from ElevenLabs and Vapi in minutes

Webhook misfires should never be a surprise. Now, you can instantly test webhook integrations as you configure your Telnyx AI Agent—not just during live calls. This means faster iteration, fewer runtime issues, and more predictable outcomes for critical workflows.


## What’s new



* Webhook testing at config-time. Validate endpoints and payloads as you build or edit flows.
* Faster feedback loop. Spot integration errors before hitting production or live traffic.
* Reduced troubleshooting overhead. Catch misconfigurations early and minimize manual QA cycles.
* Streamlined compliance checks. Confirm secure connections and required data fields for HIPAA, PCI, and other standards before deployment.


## Why it matters

High-volume and regulated industries depend on real-time, reliable integrations. Previously, webhook failures only surfaced once in production, causing escalations, missed SLAs, or compliance gaps. Now, IT and CX teams can validate integration logic up front, lower operational risk, and accelerate rollout of automated scheduling, claims, order-status, and more.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Click on the AI Agent you want to edit.
4. Add or edit a webhook step.
5. Enter your endpoint and payload details.
6. Hit “Test webhook” to send a sample request and view the response instantly.
7. Adjust your config until you get the expected result. 

Building compliant, automated voice workflows just got easier.

Test webhooks during configuration, not just in live calls. Catch errors early, reduce QA time, and launch compliant AI workflows with confidence.

Instant webhook testing in the Telnyx AI Assistant Builder

You can now test webhook integrations instantly in the Telnyx AI Assistant Builder. Validate logic as you build and fix issues before they hit production.

Test webhooks instantly in the AI Assistant Builder

We are excited to announce that you can now upload files or reference live URLs directly in the AI Assistant Builder within the [Telnyx Mission Control Portal](https://telnyx.com/mission-control). Every team, no matter the technical abilities, can update knowledge bases, as this release does not require any code or API calls.


## What’s new



* Drag and drop PDFs, docs, and more into the portal.
* Point your assistant to any public web page for instant context.
* Configure and update knowledge from the UI, not the command line.
* Change policies, procedures, or FAQs as often as your business evolves.
* Full API parity. Everything admins and developers needed is now accessible to business users.


## Why it matters

In various industries like healthcare, insurance, logistics, and retail, updating policies or workflows is routine. But keeping AI agents in sync often requires developer time, adding friction for operations and compliance teams. Now, customer support, claims, and scheduling automation stay accurate and up to date in minutes, not days. That means faster response times, lower handle times, and fewer compliance gaps.

Teams can now close the loop between evolving knowledge and AI-powered voice and messaging experiences. The result: more reliable automation and better outcomes for customers and members.


## Getting started



1. [Sign up](https://telnyx.com/sign-up) or [log in](https://portal.telnyx.com/#/login/sign-in) to your Telnyx Mission Control Portal account.
2. Navigate to the AI Assistants section.
3. Click on the AI Agent you want to edit.
4. Move to the “Knowledge Bases” section.
5. Add in your knowledge base.
6. Test your intelligent and tailored agent directly within the AI Assistant Builder.

Drag and drop files or link URLs to update Telnyx AI Agent knowledge bases in minutes with no developer required and full API parity included.

Upload knowledge to Telnyx AI Agents with no code needed

Instantly upload docs or add URLs in the Telnyx AI Assistant Builder. Keep your agents accurate with fast, no-code knowledge updates.

Fast knowledge base uploads for Telnyx AI Agents


We’re making it easier to action insights from your AI-powered conversations. With webhook delivery, you can automatically receive structured insight results and summaries to your chosen endpoint after every call.

## **What’s new**

- Automatic webhook notifications: Send insights directly to any endpoint you configure.
- Comprehensive payload metadata: Get detailed information about each event, user, and conversation.
- Actionable summaries: Receive concise, relevant summaries formatted for automation and record-keeping.
- Custom insight grouping: Organize insights by group to match your business logic.


## **Why it matters**

Teams often struggle to transfer AI assistant insights into their CRMs or ticketing systems. This feature eliminates manual steps, letting you drive follow-ups, reporting, or analytics in real time. It’s especially powerful for organizations coordinating appointments, resolving issues, or tracking customer needs.

## **Getting started**

1. Open the AI assistant section in the Telnyx Portal.
2. Go to Insights and edit an insight group.
3. Enter your webhook URL and select which insights to include.
4. Run a test call and confirm your webhook receives the insight payload.

Learn more about it in our [developer documentation.](https://developers.telnyx.com/api/call-control/call-start-ai-assistant#callbacks)

[Get started ](https://telnyx.com/sign-up) today to transform AI conversations into meaningful, ongoing relationships.

Manual processes waste time and cause mistakes. Get real-time AI summaries sent to your endpoint for seamless workflow integration.


Automate AI assistant insights with webhook delivery

You can now configure your AI assistant to send conversation insights directly to a webhook of your choice. This enhancement makes it easy to capture structured post-call data and summaries for immediate integration with your workflows.


Send real-time AI insights via webhook

Telnyx is excited to share that with our Model Context Protocol (MCP), technical teams can now connect secure AI voice, messaging, and storage workflows directly to Claude Desktop and ChatGPT Playground.

Managing multi-channel AI workflows used to mean jumping between tools and fighting platform silos, but this update changes that. With no middleware, there’s no friction, making it even easier to get started.


## What’s new



* MCP integration for Claude Desktop and ChatGPT Playground. Connect Telnyx as a remote (or local) model server in minutes.
* Secure authentication using your Telnyx API key. Meets enterprise compliance standards.
* Full API action support. Automate call control, AI assistant management, messaging, phone number procurement, and more.
* Real-time outbound calls and messaging. Initiate voice, send SMS or MMS, and embed content from your AI interface.
* Cloud storage operations. Create and manage buckets and files inside your workflows.
* Simple setup. Add a single entry to your config file and start building.


## Why it matters

High-volume, regulated, or distributed operations need voice tools that are secure, reliable, and flexible. The Telnyx MCP lets you automate complex call flows, manage voice assistants, and handle compliant messaging or storage from your preferred AI desktop. This reduces manual work, cuts deployment time, and keeps all communications auditable. Technical teams can now deploy compliant, scalable AI voice right from where they already work.

Use Telnyx’s Model Context Protocol (MCP) to securely connect voice, messaging, and storage to Claude Desktop and ChatGPT Playground with no middleware.

Connect Telnyx Voice AI to Claude and ChatGPT via MCP

With the Telnyx MCP, you can now build real-time AI voice and messaging workflows directly in Claude Desktop or ChatGPT Playground. Fast setup, secure, and fully API-enabled.

Model Context Protocol (MCP) for AI voice

We’re making it easier to connect with your customers wherever they are. Starting today, Telnyx users can access new local outbound routes via new number types;

- **South Korea Geographical**
- **South Korea National**
- **Nicaragua Mobile**
- **Ecuador Mobile**
- **Ghana National**
- **Guatemala Geographical**
- **Kazakhstan Mobile**
- **Kazakhstan National**
- **Uzbekistan Geographical**

Check out the full list [here.](https://telnyx.com/products/phone-numbers)

## Key Benefits:

**Expanded Global Reach:** Engage your customers effectively with a trusted local presence.

**Better Answer Rates:** Local numbers lead to improved call answer rates and customer trust.

**Simplified Compliance:** Local dialing formats help support regulatory best practices.

## Getting Started:

**1. Choose Your Number:** Log into Telnyx Mission Control Portal, navigate to the Real time communications→Numbers→Buy numbers section, and select from our newly available country numbers. Learn more about it in this hands-on demo. 

**2. Set Up Outbound Routing:** Configure your calling preferences to maximize connectivity and efficiency.

**3. Start Connecting:** Begin reaching your customers immediately and experience high quality voice. 

[Get started ](https://telnyx.com/sign-up) today to transform AI conversations into meaningful, ongoing relationships.



Telnyx now offers 2-way voice and numbering in 7 more countries, including South Korea, Ecuador, and Kazakhstan

Telnyx expands voice and numbering coverage with 7 new countries

Telnyx now offers 2-way voice and numbering in 7 more countries, including South Korea, Ecuador, Guatemala, Nicaragua, Ghana, Uzbekistan and Kazakhstan

Release notes