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Toll-free SMS and MMS

Scalable texting with SMS and MMS-enabled toll-free numbers.

Seamlessly communicate via voice and SMS/MMS on branded toll-free numbers.
Scalable texting with SMS and MMS-enabled *toll-free numbers.*

Send high volume messages with existing toll-free numbers.

  • Deliver messages by the million
    Send reminders, alerts or promotions at volume. Use the same toll-free number you use for your contact center for a seamless user experience.
  • A powerful short code alternative
    Get the high throughput you need for enterprise A2P messaging without any extra carrier surcharges. See our pricing breakdown.
  • No need to buy a new number
    Telnyx can SMS-enable your existing toll-free number, so your customers can reach you using the number they’re already familiar with.
FEATURES

All the toll-free messaging features you need, out of the box.

USE CASES

Build seamless experiences with toll-free SMS.

Messaging that delivers.

  • Reach anyone, anywhere

    SMS with global reach. Choose from local and toll-free numbers, short code, alphanumeric sender ID, or even use your existing voice numbers.
  • Worry-free compliance

    Telnyx is a licensed carrier in 30+ countries, and we can confidently say we’re fully compliant in everything we do. So, your communications are in safe hands.
  • Support you can count on

    Our best-in-class 24/7 NOC support is available by phone and email for every single customer with no spend requirements, so your issues never need to wait until Monday.
  • Competitive pricing

    Telnyx maintains a high degree of control over our network and phone numbers, and is committed to minimising unnecessary markups and middle-men.

Ready to get started?

Questions on setup? Talk to our experts

Frequently Asked Questions

Toll-free SMS is used to send text messages from toll-free numbers (8XX) to other mobile phones. Toll-free SMS numbers can be customized to your brand, and they also allow you to seamlessly switch between voice and text on the same number.

There are a variety of different businesses leveraging toll-free SMS/MMS across industries like transport and logistics, financial services and healthcare, to name a few. Some of the most popular use-cases include using toll-free SMS/MMS for automated or live customer service, marketing campaigns, shipping notifications, appointment reminders and critical alerts.

Prices vary depending on your carrier, but Telnyx offers market-leading pricing for toll-free SMS—starting at just 0.0055 to send and receive toll-free texts in the US. See detailed Telnyx SMS pricing.

To search for a toll-free SMS-enabled number via the Mission Control Portal, simply sign in and click Search and Buy Numbers. Select Toll-Free as your search type and SMS as the number feature. You can also search for toll-free SMS-enabled numbers via API.

Short codes are ideal for mass messaging use-cases like two-factor authentication or SMS marketing campaigns. However, there are some advantages to using toll-free SMS over shortcodes:

  • Toll-free numbers can be provisioned instantly whereas shortcodes often take weeks.
  • Toll-free numbers can be voice and SMS-enabled, so customers can call or text you on the same number. This is not only cost-effective, it’s a more seamless user experience.
  • Toll-free numbers are also significantly lower in cost. Telnyx toll-free numbers start at just $1 per month whereas short codes cost $1,000 per month to lease from the Common Short Code Administration.

First, sign up for a free portal account. Then, complete the remaining four steps in our quickstart guide and you’ll be ready to start sending and receiving toll-free SMS.

Can I receive voice calls on my toll-free SMS enabled number? Yes! One of the great things about toll-free numbers is that you can use them to make and receive calls as well as send and receive texts—enabling you to build seamless omnichannel customer experiences.