What is toll-free SMS?
Toll-free SMS is used to send text messages from toll-free numbers (8XX) to other mobile phones. Toll-free SMS numbers can be customized to your brand, and they also allow you to seamlessly switch between voice and text on the same number.
Who uses toll-free SMS?
There are a variety of different businesses leveraging toll-free SMS across industries like transport and logistics, financial services and healthcare, to name a few. Some of the most popular use-cases include using toll-free SMS for automated or live customer service, marketing campaigns, shipping notifications, appointment reminders and critical alerts.
How much does toll-free SMS cost?
Prices vary depending on your carrier, but Telnyx offers market-leading pricing for toll-free SMS—starting at just 0.0055 to send and receive toll-free texts in the US and Canada. See detailed Telnyx SMS pricing.
How do I find a toll-free SMS-enabled number?
To search for a toll-free SMS-enabled number via the Mission Control Portal, simply sign in and click Search and Buy Numbers. Select Toll-Free as your search type and SMS as the number feature. You can also search for toll-free SMS-enabled numbers via API.
What’s the difference between toll-free SMS and shortcodes?
Short codes are ideal for mass messaging use-cases like two-factor authentication or SMS marketing campaigns. However, there are some advantages to using toll-free SMS over shortcodes:
- Toll-free numbers can be provisioned instantly whereas shortcodes often take weeks.
- Toll-free numbers can be voice and SMS-enabled, so customers can call or text you on the same number. This is not only cost-effective, it’s a more seamless user experience.
- Toll-free numbers are also significantly lower in cost. Telnyx toll-free numbers start at just $1 per month whereas short codes cost $1,000 per month to lease from the Common Short Code Administration.
How do I get started sending and receiving toll-free SMS?
Can I receive voice calls on my toll-free SMS enabled number?
Yes! One of the great things about toll-free numbers is that you can use them to make and receive calls as well as send and receive texts—enabling you to build seamless omnichannel customer experiences.