Features2 min read

Toll-free text messaging: register and verify with ease

Toll-free messaging is easiest with Telnyx due to our new-to-industry API and Portal registration functionality.

Emily Wynne
person using toll-free text messaging graphic
Here at Telnyx, we're always looking for ways to make it easier for you to use messaging and build great, integrated experiences for your customers. That's why we're excited to announce that our toll-free text messaging customers can now register and verify for SMS purposes using our API or Portal. This functionality will make it easier to work with toll-free for SMS and integrate 2-way messaging into customer experiences.
Until now, mandatory toll-free messaging registration was considered an unwieldy manual process by many customers. We’re proud to lead the industry by offering this brand-new functionality that makes it easy to submit a registration request via our all-in-one API or Portal.

What is toll-free text messaging?

Toll-free numbers support two-way messages and have distinct three-digit codes (eg. 800, 888). In the U.S., the Federal Communications Commission (FCC) assigns and regulates the use of toll-free numbers. Toll-free numbers have a higher throughput rate than long codes but have a lower rate compared to short codes. As such, they’re commonly used in mid-scale marketing, sales, customer support and notifications. With toll-free messaging, it’s possible for businesses to engage in two-way conversations with customers in real time—just like on live chat or over the phone.

How do I register for toll-free text messaging?

The new process is simple and straightforward: Telnyx customers can now register and verify for SMS purposes using our API or Portal. To get started, head over to the Telnyx Mission Control Portal and select the “Numbers” tab. From there, click on the “Register Number for SMS” button and fill out the form. Once you submit the form, we’ll take care of the rest, and contact you if there’s any further questions.
Once your number has been verified, you'll be ready to start sending and receiving text messages! It's that simple.

We're confident that this new-to-industry functionality will make it easier than ever for you to use toll-free for SMS purposes. Take a look at our Dev Docs to learn more, and get started in the Portal today. If you have any questions about whether toll-free messaging is right for you, or if you need help getting started, contact our expert support team.
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