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Browse our latest articles and updates (3)
- Insights and Resources
How to text Mexico: A guide to business communications
This guide provides helpful tips for texting in Mexico. Learn how to send text messages to Mexico and avoid common mistakes.
- Insights and Resources
Call whispering: What is it, and how can you use it?
Learn how call whispering can give your call center agents critical information to meet customer needs.
- Insights and Resources
Call tracking attribution and the customer journey
Learn about call tracking attribution and how it can help you understand your customers' journeys.
- Insights and Resources
The ultimate guide to understanding VoIP networks
A VoIP network allows you to place calls over the internet instead of a traditional phone line.
- Insights and Resources
How IoT device notifications keep businesses connected
Learn how IoT device notifications can help businesses across industries stay connected and streamline operations.
- Insights and Resources
MMS group or broadcast messaging: Which should you use?
Learn the difference between MMS group and broadcast messaging, which one to choose, and best practices for effective campaigns
- Insights and Resources
Build an omnichannel customer experience in 5 steps
In the third of our three-part retail solutions series, we explore how to build a seamless omnichannel customer experience.
- Insights and Resources
Retail marketers: Attract and retain more customers
In the second of our three-part retail solutions series, we dive into the benefits of building a seamless customer journey.
- Insights and Resources
How automated phone surveys can benefit your business
Discover what automated phone surveys are, how they work, and how businesses leverage them.
- Insights and Resources
Communications APIs for healthcare
Learn how communications APIs can help your healthcare organization communicate with more patients, more effectively.
- News and Events
Telnyx rebrands to reflect commitment to connectivity
Our new brand reflects a commitment to reliable, secure global connectivity. Learn about our new look—and our upcoming offerings.
- Insights and Resources
SMS for small business: The basics
Learn the basics of SMS for small businesses, who should use it, best practices, and how to get started.
- Insights and Resources
Direct Routing vs. Operator Connect
Explore the differences between two bring-your-own-carrier (BYOC) methods of connecting to the Microsoft Teams platform.
- Insights and Resources
What is a call menu, and how can it help your business?
Learn how to set up your call menu and how it can help your customers navigate your business with ease.
- Insights and Resources
3 benefits of BYOC for your UC platform
Bringing your own carrier (BYOC) to your UC platform can improve global coverage and quality and decrease calling costs.
- Insights and Resources
What is a time-based one-time password (TOTP)?
TOTPs are one of the most common methods of two-factor authentication (2FA). Learn how TOTPs can keep your data safe.
- Insights and Resources
Retail marketers: Do you know your customers?
In the first of our 3-part retail solutions series, we dive into why getting to know customers decreases churn and boosts ROI.
- Features
Debugging Communications in Mission Control
Advanced debugging tools for your communication applications are at your fingertips in Mission Control.
- Insights and Resources
Top IoT solution providers in 2023
Choosing an IoT solution provider for your next big project? Learn about the top providers in the space.
- Guides and Tutorials
Running on the edge: Everything you need to know
Edge computing helps organizations process and store data quickly and locally. Learn about the edge, its benefits, and use cases.
- Insights and Resources
SMS survey examples and best practices
Discover best practices for crafting effective SMS surveys, and get inspired by real-world examples.
- Insights and Resources
What is outbound IVR, & how can it increase engagement?
Learn how outbound IVR can help you increase customer satisfaction and streamline processes.
- Insights and Resources
What is IMSI switching, and how does it work?
IMSI switching allows devices to connect to networks across the globe. Learn about IMSI switching, its benefits, and use cases.
- Insights and Resources
IoT for Sustainability — How IoT is changing the world
IoT is emerging as a viable technology for confronting environmental sustainability issues.
- Insights and Resources
Understanding dynamic number insertion and its benefits
Learn how dynamic number insertion works, and discover the key benefits of this powerful marketing tool.
- Insights and Resources
Top benefits of conversational AI for customer service
Conversational AI can help your business save time and cut operational costs. Keep reading to learn how.
- New Products and Features
New Messaging Deliverability Dashboard
Messaging customers can now track real-time deliverability via dashboard.
- Insights and Resources
What is A2P messaging?
A2P messaging helps businesses send automated messages to consumers. Learn more about A2P messaging and its use cases.
- Insights and Resources
IVR for call centers: Top 3 benefits to consider
Learn what IVR is and how your business can benefit from implementing it in your call center.
- Insights and Resources
Leveraging SMS customer engagement to increase ROI
Learn how SMS customer engagement can be used to deliver a positive customer experience and drive more sales.
- Insights and Resources
What is voice to CRM, and how does it work?
Voice to CRM integrates your business phone system with your customer relationship management (CRM) software. Learn how it works:
- Guides and Tutorials
The complete guide to UCaaS
What is Unified Communications as a Service (UCaaS), and why does your business need it?
- Insights and Resources
IoT glossary: 25 popular terms you need to know
Your quick reference for essential cellular IoT terms and definitions.
- Insights and Resources
Leverage global VoIP for cost savings
Discover how global VoIP can connect people across the world and help you save on your communication solutions.
- Partnerships
Bicom Systems and Telnyx self-service voice & debugging
Gain access to voice markets all across the world with Bicom Systems and Telnyx.
- News and Events
Notice for customers with Australian phone numbers
This is an important notice for Telnyx customers in Australia. Read on if you use Telnyx for communications in A.U.
- Insights and Resources
Voice recording APIs | definition and benefits
Voice recording APIs provide a reliable and efficient way for businesses to capture and store audio data.
- Insights and Resources
SMS customer service—7 best practices
Stand out from the competition by following these best practices for providing top-notch SMS customer service.
- Partnerships
Zoom Phone Bring Your Own Carrier (BYOC) with Telnyx
Learn how you can use Telnyx as a carrier to make and receive calls to and from the PSTN with Zoom Phone.
- Features
Toll-free text messaging: Register and verify with ease
Telnyx makes toll-free SMS (text messaging) easy with our new-to-industry API and Portal registration functionality.
- Insights and Resources
Call transcription benefits
Learn about the benefits of call transcription and how you can use this technology to make your business more effective.
- Insights and Resources
Your new S3 alternative: Meet Telnyx Storage
We dive into some of S3's shortcomings in detail, and show businesses why they should consider switching to Telnyx Storage.
- Insights and Resources
Use call insights & metrics to improve CX
Gain actionable call insights from real-time analytics, call data and reporting to improve customer experience.
- Insights and Resources
Understanding inbound calls
An inbound call occurs when the customer initiates a call to a business, usually for sales inquiries, customer service or support.
- New Products and Features
Telnyx Storage: Now Available in Beta
Be the first to experience lower-cost, lower-latency distributed object storage. Try for free today!
- News and Events
Introducing Wireless Coverage on All Major US Networks
Today, we're excited to announce even better coverage and connectivity quality for our IoT SIM cards in the US.
- Insights and Resources
Click-to-call: real-life examples and business benefits
Click-to-call is a type of digital voice communication in which the user simply clicks a button to initiate a VoIP call.
- Partnerships
Bicom Systems & Telnyx: facilitating global calling
Learn how Bicom Systems and Telnyx are helping customers all across the world transition from the PSTN to VoIP.