Telnyx COVID-19 Response
News - 3.16.2020 - 3 min read

Telnyx COVID-19 Response

Telnyx continues to actively monitor the COVID-19 outbreak as it evolves. Our team has taken every precaution to continue operations of our world-class platform and global service provider network. At Telnyx, we operate our network and our business according to the following principles: diversity, redundancy, resiliency.

Diversity

Our network was purpose-built with multiple fail-safes in mind. Our 10 network points of presence deployed around the world were designed to navigate multiple site failures and recover active calls from other sites in the event of a datacenter failure. Similarly, we’ve distributed our team across four offices (Chicago, Dublin, São Paulo, and Warsaw) together with a large remote team. Even as our entire team works remotely, the tooling we have put in place means it’s business as usual at Telnyx.

Redundancy

Infrastructure at Telnyx is designed to be fully 2N redundant. Each of our network points of presence can accommodate equipment failures, network service provider downtime, and a myriad of other circumstances that may arise. Our global support team is standing by and equipped to handle any disaster scenario. While some may call us extreme in how we stress test our industry partners, we are looking to be your carrier when it counts -- even where major carriers may fail, we are still prepared to provide reliable services in every major geography we serve.

Resiliency

The Telnyx platform is software-defined. Our microservices architecture has been designed with failure in mind -- allowing us to achieve graceful, and therefore addressable, service degradation. We engage in chaos engineering experiments regularly, actively “injecting failure” into our systems to test their resilience. Our team has hypothesized and planned for multiple business continuity scenarios, including involving the inability to access our key offices and datacenter facilities. This discipline uniquely prepares us to withstand novel challenges.

As always, our 24/7/365 NOC is geographically diverse and stands ready to support your business needs in this challenging environment.

We remain steadfast in our commitment to our customers, employees, and industry partners to maintain the highest level of service possible.
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