## Announcing International Conversational Direct

We’re excited to announce a new product for international outbound voice  — International Conversational Direct, which is now available in the Mission Control Portal and the Telnyx API.

International Conversational Direct offers improved quality and higher connection rates on your outbound calls. Call quality is enhanced by optimizing the route preferences and leveraging our direct partnerships with local Tier-1 carriers across the globe to choose a high-quality route every time.

## Step by Step Guide to International Conversational Direct

Set up high-quality global outbound calling in minutes with the Mission Control Portal for more direct call connections and better quality. You can enable International Conversational Direct in two simple steps:

1. Create a new Outbound Profile with Traffic Type: __Conversational Direct__ and Service Plan: __International + US-48/CAN__
2. Assign a connection to your new Outbound Profile.

![Example - International Direct Outbound Profile](//images.ctfassets.net/taysl255dolk/5a4HDMRyDPOyxkGX4vS47o/237a1255701022d8a24c96b6151ee211/international-conversational-direct-outbound-profile.png)

Usage-based pricing for International Conversational Direct termination can be found by logging into your Mission Control Portal and heading to the Pricing page.

This launch builds on our existing high-quality termination offering, including our domestic Conversational Direct product launched late last year.

<br>
<hr>
<br>

Want to configure your Outbound Profiles to enable International Conversational Direct via API instead? Head on over to our [Developer Center](https://developers.telnyx.com/api/v1/mission-control/find-endpoints) to learn how.

Learn more about the benefits of International Conversational Direct on our [Resource Center](https://telnyx.com/resources/outbound-quality-international-conversational-direct "High Quality Outbound Voice - International Conversational Direct Routing from Telnyx")


Release Notes - International Conversational Direct

We've expanded our Conversational Direct Product Internationally. Learn how to get started here.

New International Conversational Direct Product 

Find out how to enable premium routing for international outbound calls with Telnyx International Conversational Direct.

New Outbound Voice Product: International Conversational Direct

We're excited to announce the addition of AnchorSite™ capability to our multi-cloud point of presence (PoP) in Frankfurt, Germany.

We built AnchorSite™ to improve call quality and reduce packet loss, with traffic automatically routed through the PoP with the lowest latency. Call media can now be routed through this PoP according to this lowest-latency metric for even better call quality. You can also choose to manually anchor your call media at the Frankfurt PoP for even greater control over your call routing.

You can configure this new call media anchoring option through your Connection options on our [Mission Control Portal](https://portal.telnyx.com/ "Telnyx Mission Control Portal"), or check out our [Developer Center](https://developers.telnyx.com/ "API Documentation | Telnyx Developers") to learn how you can make the same updates via API.

For more information on call routing and media streaming, our dedicated support team is on hand to help via chat, 24/7. 

New Telnyx Anchorsite in Frankfurt

Experience enhanced call routing with Telnyx's new AnchorSite™ in Frankfurt, offering lower latency and better call quality.

Telnyx Launches AnchorSite™ in Frankfurt

We're excited to announce the addition of AnchorSite™ capability to our point-of-presence (PoP) in Frankfurt, Germany. With this release, Telnyx expands the capability and configurability of our global network.

Hosted SMS allows numbers from a different voice provider to utilize the Telnyx platform for SMS and MMS. When you host your numbers with Telnyx, your voice capability remains with your current provider.

The number’s voice service will not be affected with Hosted SMS. This changes only the SMS capabilities of the long code. We currently support US/CA landline long codes, but not toll free or mobile long codes. It will take up to 1 business day to verify documentation and activate local long codes.


Hosted Release Notes

Telnyx's Hosted SMS: Use Telnyx for SMS/MMS, keeping your voice provider. Supports US/CA landlines; activation in 1 day.

Host Numbers for SMS with Telnyx Platform

In the US and Canada, you can now add Telnyx SMS to landline numbers without changing your existing voice provider. 

Host SMS with Telnyx: Keep Your Voice Provider

Enable [TOTP](https://telnyx.com/resources/totp-meaning) in the [Account section of the Mission Control Portal](https://portal.telnyx.com/#/app/account/general) for better security.

![TOTP GIF](//images.ctfassets.net/taysl255dolk/1VtNmyLHQGmshcP3Kwo4jt/b6f9dd5450ace6cf9f42131a48b642e3/onetimeauth_gif.gif)

Set up your TOTP authentication application by scanning the QR code shown in your account settings. You'll see a temporary authentication code in your TOTP authentication app. Enter the code underneath the QR code to activate TOTP on your Mission Control account.

Our TOTP works with any standard TOTP applications, but we recommend using Google Authenticator via the [Apple AppStore](https://apps.apple.com/us/app/google-authenticator/id388497605) or [Google Play](https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en_US). 

To set up your Google Authentictor app, simply scan the QR code shown in the Mission Control Portal and enter the temporary code that shows up on your mobile device. That's it, now TOTP has been enabled on your Mission Control Portal. Upon signing in, you can enter the temporary code that shows in your Google Authenticator app when prompted to do so.

TOTP HERO

Enhance Telnyx account security with TOTP authentication. Set up via Mission Control.

Secure Telnyx Login with TOTP Authentication

Telnyx has implemented a TOTP (time-based one-time password) login feature for the Mission Control Portal.

We’re excited to announce a new version of our Telnyx WebRTC and JavaScript SDK is now generally available. Our new WebRTC infrastructure is more reliable and robust than ever with multiple points of presence across the US.

Version 1.0.6 of our WebRTC SDK is designed to use our latest architecture and is available through [npm](https://www.npmjs.com/package/@telnyx/webrtc) for easy install and open-sourced on [GitHub](https://github.com/team-telnyx/webrtc). Documentation and a React demo app are available on GitHub to get you started in minutes.

This is just the first in a series of exciting new WebRTC developments at Telnyx!

Internally, we use our WebRTC across our website and Mission Control Portal. Check out our [Web Dialer](https://github.com/team-telnyx/webrtc/blob/master/examples/react/stories/2-WebDialer.stories.js) and [Click2Call](https://github.com/team-telnyx/webrtc/blob/master/examples/react/stories/1-ClickToCall.stories.js) implementations as [examples](https://telnyx.com/resources/5-applications-that-demonstrate-the-power-of-webrtc-and-sip) of how we’re already using the WebRTC product at Telnyx.

To learn more about how we integrated WebRTC into our own solutions, check out our blog here.


Telnyx announces a new version of WebRTC and JavaScript SDK. Enhanced reliability with multiple US points of presence. 

Telnyx WebRTC & SDK Update: Enhanced Reliability

We’re excited to announce a new version of our Telnyx WebRTC and JavaScript SDK is now generally available.

Telnyx customers can now access a new feature available with our Call Control API — Answering Machine Detection. The new feature means you can receive webhooks to let you know:

- Whether a call has been answered by a human or a machine.
- If a machine picks up the call, when the greeting ends.

You can find out more about Telnyx Answering Machine Detection [here](https://telnyx.com/release-notes/call-control), or by checking out our [Developer Center](https://developers.telnyx.com/docs/voice/programmable-voice/get-started). 


Telnyx voice API: Call Control - Answering Machine Detection

Release Note: Telnyx Answering Machine Detection is now available. Learn more here.

Telnyx Answering Machine Detection

You’ll now be able to access more real-time information about your outbound calls — including if they’ve been answered by a machine or human and when an answering machine greeting ends. 

![outbound-call-parking](//images.ctfassets.net/taysl255dolk/3CDYSYksISMLS0ds3amXpI/b54f4c6edb8913b1b8e7f5002eec35e5/outbound-call-parking.png)

We’re excited to announce a new Voice feature: Park Outbound Calls. This feature is now available in the [Mission Control Portal](https://portal.telnyx.com).

The Park Outbound Calls feature provides a simple mechanism for users to “park” their outbound calls instead of connecting them to their destination. The call then awaits further orders from its connected application.

Parked calls provide a ringback to the caller, waiting for a command via the Telnyx Call Control API to define the call action. Typical commands include answer, play audio, bridge to another call, and transfer to another number. You can learn more about Call Control commands in our [Developer Docs](https://developers.telnyx.com/docs/voice/programmable-voice/get-started).

### Benefits Of Outbound Call Parking

- __Custom calling experiences__: Enhance your customer experience with call flows that are as sophisticated and responsive as you need them to be.
- __Cost control__: Prevent users from making outbound calls to any destination. Instead, have a Call Control application process your calls appropriately.
- __Always connect emergency calls__: Rest assured that outbound calls to emergency services are not parked, so you can connect when you need it most.

### Setup For Outbound Call Parking
By default, this new feature is not enabled on Connections. To enable Park Outbound Calls for your Connections, follow the steps below:

1. Sign in to the Telnyx Mission Control Portal.
2. Click on __Connections__ in the navigation menu on the left-hand side of the portal.
3. Click the “__Basic Options__” button [✎] for the connection you want to modify.
4. Please note that Park Outbound Numbers cannot be configured on Connections of type Call Control, please use Credentials, IP Address or FQDN instead.
5. Under “__Events__,” ensure your webhook URL is set to point to your application server.
6. Check the box next to “__Park Outbound Calls__.”
7. Click __Save All Changes__.

To use our Park Outbound Calls feature, head to the [Mission Control Portal](https://portal.telnyx.com) or check out our [support docs](https://support.telnyx.com/en/) learn more.

We’re excited to announce a new Voice feature: Park Outbound Calls. This feature is now available in the Mission Control Portal and Telnyx API.

Outbound Call Parking Released

We’re excited to announce a new Voice feature: Park Outbound Calls. This feature is now available in the Mission Control Portal and Telnyx API.

The Park Outbound Calls feature provides a simple mechanism for users to “park” their outbound calls instead of connecting them to their destination. The call then awaits further orders from its connected application.

Parking Outbound Calls Made Simple

Zone Based Billing is a data plan for Telnyx Wireless that allows you to get billed a data rate based on the location in which you’re using the SIM card. This is activated through the creation of a SIM Group in Mission Control. You can also edit existing SIM Groups to have Zone Based Billing. <br>
<br>
Check out the video below for a step-by-step guide to Zone Based Billing:<br>
<br>
<iframe src="https://player.vimeo.com/video/390572188" width="640" height="400" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe>

### Billing Rates

There are 4 different rates that correspond to a zone:<br>
<br>
![telnyx wireless zones and rates](//images.ctfassets.net/taysl255dolk/7nFFnzwKMPsRb9LY9ZokSQ/086e9532f1dc40e95cf71e79f0d38a19/telnyx_wireless_zones.png)

Choosing Zone Based Billing will incur a charge of $30 per month per SIM Group.

Download the [Telnyx Wireless Zone Mapping](https://www.dropbox.com/s/urbbsdlvj2nytft/Telnyx%20Wireless%20Zone%20Mapping.csv?dl=0) for a full list of countries and the zone they correspond to. 


zone based billing hero banner release notes

Discover flexible billing with Telnyx's Zone Based Billing, tailored to your SIM card's location usage.

Telnyx: New Zone-Based Wireless Billing

Zone Based Billing - ZBB - is now live in Mission Control. 

Pull reports on WDRs from the Reporting section of the Mission Countrol Portal - just like you would with MDRs (for messaging) or CDRs (for voice).

Download the CSV and gain insights on:

- Upload and download usage
- Which networks you were connected to
- your SIM Card IDs, SIM Group IDs and Data Plan IDs

Watch the video below for a quick demo: <br>
<br>

<iframe src="https://player.vimeo.com/video/388583759" width="640" height="400" frameborder="0" allow="autoplay; fullscreen" allowfullscreen></iframe>


Wireless Report Release Notes Hero Banner v1 2020 01

Access detailed wireless reports in the Mission Control Portal, including usage stats and network information.

Live Now: Telnyx Wireless Reporting Feature

Check out the Reporting tab in Mission Control for Wireless reporting.

We’re excited to announce that we’ve just expanded support for SIP signaling to even more global destinations. Besides the existing SIP regions in the US, Europe and Australia, we have now added Canada with this latest release.

It’s now possible to keep both your call media and signaling all within Canada, reducing latency and directing all media and traffic over our private IP-network.

This means that customers using SIP devices will now be able to route all SIP signaling messages (making calls, receiving calls, registrations, etc.) through any of the following regional SIP proxy instances:

- sip.telnyx.com
- sip.telnyx.eu
- sip.telnyx.com.au
- sip.telnyx.ca

We’ve also extended our full support for UDP, TCP and TLS to this new region, so you can keep using your existing signaling protocol. With regional routing of your SIP signaling traffic, you’ll experience reduced latency, faster call establishment and improved deliverability.

To route SIP signaling through Canada, simply point your SIP devices to sip.telnyx.ca for outbound calls, or select Canada as your SIP region on the Inbound section of the Connections page in the [Mission Control Portal](https://portal.telnyx.com/#/app/connections). 

Test your setup by making a phone call to the number or SIP URI assigned to the Connection. Your SIP device will receive the inbound call from the SIP regional proxy that you registered against.

For more information on setting up signaling addresses for sending and receiving calls, head over to [sip.telnyx.ca](https://sip.telnyx.ca).

Canada SIP Region

Telnyx adds Canada to SIP signaling regions, ensuring reduced latency and better call quality via sip.telnyx.ca.

Telnyx Expands SIP Region to Canada

Great news — we’ve just expanded support for SIP Signaling to Canada.

Great news — Telnyx now has a suite of conferencing features that will make it easier than ever to embed feature-rich audio conferencing into your applications. Connect people and teams wherever they are in the world with granular, real-time control over your audio conferencing. 

The Telnyx Call Control API now includes these new conferencing features to manage conferences and participants:
  - Configurable behavior to play sounds when new participants join or leave 
  - Specify hosts that control global conference behavior 
  - Decide if participants should automatically be put on hold when joining 
  - Choose participants to place on mute when joining 
  - Define a length of time after which the conference automatically ends
  - Once a conference ends, get specific information on the conference including the reason for ending 
  - List active conferences
  - Mute and unmute participants 
  - Hold and unhold participants
  - Keep all participants on hold until a host arrives

Ready to start building conferencing into your application? Stop by our Developer Center to check out the [API docs](https://developers.telnyx.com/api/call-control/dial-call) or follow the easy step-by-step [conferencing tutorial] (https://developers.telnyx.com/docs/voice/programmable-voice/conferencing-demo).


Conferencing Feature

Release Note for November 19, 2019 - New conferencing features available. Learn more.

Introducing New Conferencing Features

Great news — Telnyx now has a suite of conferencing features that will make it easier than ever to embed feature-rich audio conferencing into your applications. 

## Billing Groups Released

![Billing Group Feature Image](//images.ctfassets.net/taysl255dolk/44IsCthfrmmiEqXXBwuaLK/8ce3079abd9efe5635b8442bb138f793/Resource-BillingGroups-1200x450_2x.png)

We’re happy to announce a new feature for managing your usage and billing information — __Billing Groups__, now available in the <a href="https://portal.telnyx.com/#/app/account/billing-groups">Mission Control Portal</a> and Telnyx API.

This new feature offers a better way to manage your customer sub-accounts, making it easy to add and manage billing groups to categorize usage reports and end-of-month invoice records.

Billing Groups allow you to separate your phone numbers and usage for a specific end customer, this will be particularly useful for resellers of our services with customers of their own. Sub-accounts can now be billed the exact inbound and outbound usage for the month, depending on when numbers and profiles were assigned to the Billing Group.

### Benefits of Billing Groups

- __Billing of Sub-Accounts__: Resellers of our services who have customers of their own will find this feature particularly useful for billing the exact usage, partial and recurring charges for the month.
- __Reporting & Metadata__: Billing Group information is stored within the metadata of the corresponding CDR. This provides for easier filtering of records by customer.

### Setting Up Billing Groups

Set up Billing Groups in minutes with the Mission Control Portal. You can start creating Billing Groups in four simple steps:

![Billing Groups ](//images.ctfassets.net/taysl255dolk/7dsD60qs9EQyXy2v8JDb9a/4780c16868ced2bf4bd5a4e3bb18848a/updating-billing-groups.gif)

1. Navigate to the __My Account__ section, located within the dropdown in the top right of the Mission Control Portal.
2. Select __Billing Groups__ from the top navigation bar.
3. Enter the __name__ of the Billing Group.
4. Click __Create__.

Once you’ve created your Billing Groups, you can start assigning them to numbers and outbound profiles within their corresponding sections. You may also label outbound calls dynamically through a custom SIP header.

To find out more about creating your Billing Groups via the Telnyx API, head over to our [Developer Center](https://developers.telnyx.com/api/billing-groups/billing-group/list-billing-groups).

New in Mission Control & Telnyx API: Manage usage & billing with "Billing Groups". Check it out!

New - Bill In Easy To Manage Groups

We’re happy to announce a new feature for managing your usage and billing information — Billing Groups, now available in the Mission Control Portal and Telnyx API.

This new feature offers a better way to manage your customer sub-accounts, making it easy to add and manage billing groups to categorize usage reports and end-of-month invoice records.

Release notes