Telnyx is excited to announce further Operator Connect availability in __Brazil__ and __Mexico__.

Microsoft Teams customers in the Americas' four largest economies (USA, Canada, Mexico & Brazil) can now enjoy exceptional call quality via Telnyx’s global dedicated voice network with minimal setup.

As a carrier, Telnyx ensures you own all of your numbers and can handle inbound/outbound calls in these locations. It also offers extra redundancy via a multi-cloud infrastructure and 24x7 support with deep voice expertise.

__Setup Guides:__
- If you have existing Brazil or Mexico numbers you’d like to port in, check out [this porting guide](https://support.telnyx.com/en/articles/5104103-port-your-microsoft-ms-teams-numbers).
- Learn more about general Operator Connect setup [here](https://support.telnyx.com/en/articles/7260976-operator-connect-guide-microsoft-teams). 


Microsoft Teams customers in the Americas' four largest economies (USA, Canada, Mexico & Brazil) can now enjoy exceptional call quality via Telnyx’s global dedicated voice network with minimal setup.

Telnyx Operator Connect for Microsoft Teams Now Available in Brazil & Mexico

Operator Connect Now Available in Brazil & Mexico

We are excited to announce the expansion of [FastPort](https://telnyx.com/products/number-porting), our on-demand activation service that ports all your phone numbers in just a few clicks, to now include local Canadian ports. This enhancement aligns with our commitment to providing flexible and efficient solutions for managing telephone number (TN) porting.

## What’s new

On-demand activation for Canadian ports. Here’s how it works:

* **Activation window**: Canadian FastPort users can activate their local port orders on-demand within a 7-hour window, from 8:00 AM to 3:00 PM Central Time (CT) on the Firm Order Commitment (FOC) date.
* **Automatic activation**: If the activation is not triggered manually by the end of this window, the order will be automatically activated.
* **User awareness:** It’s crucial for users to note that this activation window is different from the U.S. on-demand ports, which have a 14-hour window (6:00 AM - 8:00 PM CT).

## Enhanced user and operational flexibility

Telnyx expanding FastPort’s offerings for Canadian ports benefits both users and porting operations teams. Opting for on-demand activation allows more control over the cutover timing of Canadian local port orders to Telnyx.

## Why This Change?

This change is implemented to provide additional flexibility in activating port orders and to improve the overall efficiency of activating port orders.

For further details and developer guides, please refer to the Canada Porting Integration and FastPort - On Demand Activations [documents](https://developers.telnyx.com/docs/numbers/porting/on-demand-activations).

FastPort, Telnyx's on-demand activation service to port all your numbers, is now available for local Canadian ports. 

FastPort now available for Canadian ports - fast number porting with Telnyx

FastPort now available for Canadian ports

Submitting 10DLC registrations with Telnyx just got even easier!

Many folks have questions when applying for 10DLC Brand or Campaign registration. To help answer these, we've added some helpful tooltips to the forms, based on our experience submitting thousands of 10DLC requests for customers.

Just look out for the "?" when completing workflows in the [10DLC section](https://portal.telnyx.com/#/app/messaging-10dlc/campaigns) of the portal.

Don't forget to also check out our [10DLC FAQs](https://support.telnyx.com/en/articles/3679260-frequently-asked-questions-about-10dlc).

Happy sending!

Many folks ask our experts questions about how to maximise their chance of a successful 10DLC registration submission. We've now baked this expertise into our product.

Telnyx's 10DLC Portal now features helpful tooltips to guide you to faster approvals

10DLC Ease of Use Updates

Following a successful migration of our [backend infrastructure](https://telnyx.com/release-notes/cloud-storage-backend-migration "Telnyx Cloud Storage Infrastructure Migration"), Telnyx is adding 2 new regional endpoints to our Cloud Storage product, increasing geographical diversity. 

Increasing our regional endpoints across the United States ensures a distributed infrastructure for [Telnyx Cloud Storage](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage"). This allows Telnyx cloud storage users to optimize their file storage system to achieve low-latency object retrieval for specific geographic areas. 

__Where will Telnyx users be able to direct services to?__

Telnyx Cloud Storage users are now able to store their files in 2 new regions—__us-east-1.telnyxstorage.com__ and __us-west-1.telnyxstorage.com__—as well as our existing region __us-central-1.telnyxstorage.com__. 

__How do I choose a storage region? __

Telnyx users can easily choose to store files in any of the three storage regions through the Mission Control Portal or [via API](https://developers.telnyx.com/api/cloud-storage "Region API Tutorial Telnyx Cloud Storage"). 

In the portal, users can select the region from the dropdown on bucket creation.

<br>

<img src="//images.ctfassets.net/taysl255dolk/7iRJqm2z4ajwVsbGotkoRZ/80ca0594e069cbcdc1a7c56862496018/Screen_Shot_2023-10-31_at_12.38.28_PM.png" width="10" alt="Choose where to store your data with Telnyx Cloud Storage">

If you have any questions about our new regions or would like to learn more about how you can get started with Telnyx Cloud Storage, [reach out](https://telnyx.com/contact-us "Contact Us") to a member of the team today!


Choose where to store your data with new regional endpoints across the United States.

Choose where to store your media with Telnyx Cloud Storage

Telnyx adds new regional endpoints to Cloud Storage product

On Monday October 23rd, 2023 Telnyx will be migrating all of our existing [Cloud Storage](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage") services to new backend infrastructure. 

*Note during the migration window the API is read only. During this window only HTTP GET request methods will work. *

__Why are we making this change? __

In order to build a more stable and scalable Cloud Storage API offering, we have re-architected our storage backend over the past 3 months. As a result, our legacy infrastructure supporting the product will be deprecated. 

After this migration, Telnyx Cloud Storage users can expect closer compatibility with and wider coverage of AWS S3, and a better data throughput by orders of magnitude.  

__What changes are happening? __

__Bucket data__

The following data will be recreated in our new architecture:
1. Bucket
2. BucketTagging
3. BucketPolicy

__Multipart data__

Please note that unfinished multipart uploads will not be migrated. 

__Object data__

The following data will be created in our new architecture:
1. Object
2. Object Metadata
3. ObjectTagging

__What actions do I need to take?__

We recommend the following:
1. Complete all incomplete multipart uploads. 
2. Subscribe to [https://status.telnyx.com](https://status.telnyx.com "https://status.telnyx.com") for updates.  

__When will the migration take place?__

The planned migration window starts on __October 23rd, 2023, 0700 UTC and ends at 1200 UTC__ on the same day.

Prior to the migration period, we will create a scheduled maintenance event on [https://status.telnyx.com](https://status.telnyx.com "https://status.telnyx.com"). 

At the start of the migration period, we will set the said event to be In Progress. After the migration is completed, we set the event to Completed, notifying users that services are back online. 

__Are there new developer docs that I need to follow?__

Yes. New official developer docs will be updated post migration. In the meantime you can take a [look at this preview](https://preview.redoc.ly/telnyx/FILE-557-Storage-Docs-Update/docs/v2/cloud_storage/intro/ "Cloud Storage Developer Docs"). 

If you have any questions, please contact our support team through the portal. 


Upgrade to Telnyx's re-architected Cloud Storage for improved data throughput and AWS S3 compatibility.

Telnyx Cloud Storage | Backend Migration

In order to build a more stable and scalable Cloud Storage API offering, we have re-architected our storage backend. 

Telnyx migrates Cloud Storage services to new backend infrastructure

We're excited to announce the release of the Global Channel Billing feature, designed to provide our customers with enhanced flexibility and expanded availability in managing their inbound channels across multiple regions.

## Feature Overview

Global Channel Billing is a feature that allows customers to manage inbound channels in multiple regions. Instead of being billed based on inbound minutes of usage, customers can select the number of concurrent calls they'd like to support for inbound traffic and pay per channel.

## Key Benefits

* __Expanded Availability__: This feature is not limited to US numbers but extends channel management capabilities across multiple regions.
* **Flexible Cost Management:** You can optimize costs by allocating channels based on your specific usage needs.

## Getting Started

Global Channel Billing is available to all of our customers. To access and configure your channels, simply follow these steps:

1. Log in to your [Mission Control Portal](https://portal.telnyx.com/#/login/sign-in) account.
2. Navigate to the 'Channels Management' section.
3. Configure your channels according to your requirements.

For a more in-depth guide on how to configure and maximize the utility of the Global Channel Billing feature, please refer to our [Global Channel Billing support article](https://support.telnyx.com/en/articles/8428806-global-channel-billing "Global Channel Billing Support Article"). 

If you have any questions or need assistance, please don't hesitate to contact our support team using the chat icon in the lower right corner of the screen when signed into the [Mission Control Portal](https://portal.telnyx.com/), calling +1 (888) 980-9750, or emailing support@telnyx.com.


Global Channel Billing is a feature that allows customers to manage inbound channels in multiple regions. 

Introducing Global Channel Billing for expanded availability in managing inbound channels across multiple regions

Today, we're excited to announce the release of HD Voice! 

This release brings enhanced call audio quality for PSTN calls, currently exclusively available for our US customers. HD Voice ensures the highest quality audio through our SIP Trunking product for a better customer experience. 

## Feature Overview

With the HD Voice, US customers can unlock crystal-clear conversations tailored for more natural and immersive experiences.

This new feature is available for just $1/month on specific US numbers. Users can see which numbers have HD Voice enabled by searching by feature type in the Number Search and Order section of the portal.

## Main Feature Highlights

With HD voice enabled, customers can expect:

* **Exceptional audio clarity**: Experience audio clarity like never before, ensuring every conversation is of the highest audio quality possible.
* **Major carrier support**: Compatible with top US carriers including Verizon, AT&T, US Cellular, and T-Mobile.
* **Codec flexibility:** Tailor your audio with a choice of wideband codecs: OPUS, G.722, or AMR-WB.

[Hear the difference](https://telnyx.com/resources/conversational-ai-hd-voice-codecs) for yourself in a sound clip from our recent blog demonstrating the differences between high-quality and HD voice codecs. 

For a more in-depth feature breakdown and **conditions and networks on which HD Voice is supported**, read our [HD Voice support article](https://support.telnyx.com/en/articles/8394071-hd-voice-number-feature). Filter numbers by feature using Number Search in the [Mission Control Portal](https://portal.telnyx.com/#/login/sign-in) to find numbers eligible for HD voice.

[Contact our team of experts](https://telnyx.com/contact-us) with any other questions you have about HD Voice!


Step into a new realm of audio clarity with Telnyx. Experience true HD Voice that redefines communication standards, ensuring crisp, clear, and uninterrupted conversations.

Telnyx: Discover True HD Voice Quality and Clarity

Enhance audio quality on your PSTN calls with HD Voice from Telnyx.

Experience true HD Voice with Telnyx

In order to build a more stable and scalable [Cloud Storage API](https://telnyx.com/products/cloud-storage "Telnyx Cloud Storage") offering, we’re making changes to the API endpoint for Cloud Storage. 

If you are a Telnyx Cloud Storage users that has storage buckets associated with your Mission Control Portal account, you’ll need to make some changes to ensure a smooth migration. 

__What change are we making? __

The S3 XML API currently serviced by the __storage.telnyx.com__ endpoint will be migrated to a regional endpoint, __us-central-1.telnyxstorage.com__. 

__Why are we making this change?__

The current endpoint, __storage.telnyx.com__, is the only API endpoint for S3 XML API. 

We are expanding our geographic diversity beginning with the introduction of the new regional endpoint __us-central-1.telnyxstorage.com__. This is consistent with how similar products are consumed today, with more regional endpoints planned for the coming months. 

__What to expect__

From October 16, 2023, all new buckets and objects need to be created via the new regional endpoint. Buckets and objects created through __storage.telnyx.com__ prior to this date can be accessed via the new regional endpoint.

From October 16, 2023, __ListBuckets__ & __GetBucketLocation__ are the only APIs that the __storage.telnyx.com__ endpoint will accept. 

__What action do I need to take?__

We recommend undertaking the following generic workflow:

- Use ListBuckets to obtain all buckets.
- Use GetBucketLocation to obtain the location of the bucket.
- Form the correct regional endpoint, __region_of_bucket.telnyxstorage.com__ for API operations.  

If you have any questions, please contact our support team through [the portal](https://portal.telnyx.com "Mission Control Portal"). 


Important Cloud Storage API endpoint update for Telnyx users, ensuring a smooth migration and improved service.

Telnyx's Cloud Storage API endpoint changes for stability & scalability. Act by Oct 16.

Cloud Storage users will need to migrate services to a regional endpoint

Telnyx updates Cloud Storage endpoint

Today Telnyx LLC is excited to share updates regarding 2 ISO/IEC certifications. 

We have successfully maintained compliance with the management system requirements of __ISO/IEC 27001:2013__, passing our 1st Surveillance Audit since our initial certification last year.

Additionally, we have achieved our first-time compliance with __ISO/IEC 27701:2019__.

Both certifications are valid through August 2025.

__Certification Scope for ISO/IEC 27001:2013:__
"Development and maintenance of communication and connectivity platform solutions. Providing Connectivity Platform as a Service, in accordance with the Statement of Applicability (SoA), Ver. 20230828.”

__Certification Scope for ISO/IEC 27701:2019:__
"Development and maintenance of communication and connectivity platform solutions. Providing Connectivity Platform as a Service, as PII Controller and PII Processor, in accordance with the Statement of Applicability (SoA), Ver. 20230828 and in association with ISO/IEC 27001."

<br>

<img src="//images.ctfassets.net/taysl255dolk/H7mC7ZIV3aPReGj6GVUEZ/aa18cc2d810f3ca894191fb9c0757524/ISO-27701-2019.jpg" alt="ISO/IEC 27701:2019 Management System Certification" style="max-width: 150px; max-height: 200px;">

<br>

<img src="//images.ctfassets.net/taysl255dolk/7bNHIN8WYCHaihqA8AJSS3/a856dbfdc2e50cfb8133454e6c9c22b1/ISOIEC_270012013__2_.png" alt="ISO/IEC 27001:2013 Management System Certification" style="max-width: 150px; max-height: 200px;">

If you have any questions about either of these certifications, [reach out](https://telnyx.com/contact-us "Contact Us") to a member of our team.


Telnyx Successfully Passes 1st Surveillance Audit for ISO/IEC 27001 and Earns Initial ISO/IEC 27701 Certification

Telnyx maintains ISO/IEC 27001:2013 and ISO/IEC 27701:2019 certification

Telnyx Successfully Passes 1st Surveillance Audit for ISO/IEC 27001 and Earns Initial ISO/IEC 27701 Certification. 

Telnyx maintains ISO/IEC 27001:2013 certification and secures ISO/IEC 27701:2019 certification

If you’re located in the northern, eastern, or southern region of Arkansas, a new area code overlay was recently implemented near you. Here’s what you need to know:

## What is an area code overlay?

An area code overlay is the addition of another area code (327) to the same geographic region as existing area codes. An overlay does not require telephone users to change their existing area code or phone number (870). It also does not change the way you dial calls. You’ll still use 10-digit dialing; dial the area code and phone number for all local calls, just as you do now.

## Who is affected?

Beginning **January 19, 2024**, customers in the 870 area code overlay region may be assigned a number in the new 327 area code when they request new service or an additional line.  Customers receiving a 327 area code will be required to dial the area code and phone number for all local calls, just as customers with telephone numbers from the 870 area code do today.

## What do you need to do?

Customers in the overlay region should:

* Continue to dial 1 + area code + phone number for all local calls
* Continue to identify and store phone numbers as 10-digit numbers (always include the area code, even if the number is local)
* Update your equipment if needed to ensure it recognizes the new 327 area code and is programmed for 10-digit dialing (for example: fax machines, medical alert devices, alarm systems, voicemail, and call forwarding settings)
* Ensure that all personal and business items include your area code (for example: pet ID tags, business cards, and advertising material)

## What remains the same?

The following will remain the same for customers nationwide:

* Your current telephone number
* The price of a call, coverage area or other rates
* What is considered a local call
* The way you dial a phone number (you will still use 10-digit dialing for local calls, and 1+10 digits for long distance)
* Dialing existing 3-digit numbers such as 911, 211, 311, and so on

## If you have questions…

If you have questions regarding this notice, please visit the [Arkansas Public Service Commission website](https://apsc.arkansas.gov/utilities/telephone/).


New 327 area code in Arkansas's 870 region from January 19, 2024. Update equipment for 10-digit dialing and check local dialing procedures.

New area code in the Arkansas 870 region

If you’re located in the northern, eastern, or southern region of Arkansas, a new area code overlay was recently implemented near you. Here’s what you need to know:

Today, we’re excited to announce that Telnyx now supports PSTN replacement in Romania.

[PSTN replacement](https://telnyx.com/resources/pstn-replacement) refers to the ability to offer fully-featured telephony services in a specific country or area. The PSTN replacement feature set includes DTMF signaling, local calling and more which you can read about in our resource center.

Our latest expansion to Romania means Telnyx now offers PSTN replacement in over 37 countries globally, and furthers our expansion into the EMEA region.

We now offer full feature parity in Romania including voice, fax, number portability and emergency services on Local and National numbers. Telnyx customers can now also call the emergency service number 112 for emergency, fire, ambulance and police.


Telnyx supports PSTN replacement in Romania, expanding telephony services in EMEA.

Get PSTN-replacement numbers in Romania

With this latest launch, Telnyx now supports full PSTN replacement in 37 countries. 

Telnyx adds PSTN Replacement in Romania

The Telnyx Portal now offers a real-time [Message Deliverability dashboard](https://portal.telnyx.com/#/app/reporting/messaging-deliverability) for monitoring and analysing usage, as well as identifying and troubleshooting potential issues.

The report provides real-time insights into deliverability broken out by Messaging Profile. Currently these are categorised as delivered, not delivered or "In-Flight". In flight messages are those that have been sent but are yet to be received from downstream carriers.

Reports can be filtered by time range, number type and message type (SMS/MMS).

For more information check out this [Support Article](https://support.telnyx.com/en/articles/6969802-message-deliverability-dashboard).

Telnyx offers detailed reporting on Message Deliverability for SMS & MMS sent via our API.

New Messaging Deliverability Dashboard on Telnyx Portal

We’ve launched Telnyx two-way voice and messaging for UK mobile numbers. 

Release notes